Managing Zoom Phone recording and analysis settings


Zoom Revenue Accelerator can also analyze and provide metrics and feedback for recorded Zoom Phone calls. Access to phone recordings of Zoom Revenue Accelerator users must be authorized by an account admin, who can also configure which calls are automatically analyzed.

Analyzed Zoom Phone call recordings are accessible on the Conversations page.

Note: Manage the Zoom Revenue Accelerator access to Zoom Phone recordings in the Zoom Phone web portal settings.

This article covers:

Prerequisites for managing Zoom Phone recording and analysis settings

How to enable or disable Revenue Accelerator analysis of Zoom Phone recordings

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Revenue Accelerator tab.
  4. Under Conversations - Phone, click the Revenue Accelerator Analysis of Zoom Phone Recordings toggle to enable or disable it.
    Note: This setting will be enabled for all groups and users. Settings that had been previously changed for groups or users will not be affected.
  5. If a verification dialog displays, click Enable or Disable to verify the change.
  6. (Optional) Select the Analyze calls originating from call queues checkbox, then click Save.
    Note: Zoom Revenue Accelerator permissions will override call queue recording permissions. Zoom Revenue Accelerator users can access call queue recordings according to their conversation permissions.

How to manage Revenue Accelerator analysis of call types

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Revenue Accelerator tab.
  4. Under Conversations - Phone, select the call type that Zoom Revenue Accelerator will analyze:
    • All
    • Inbound only
    • Outbound only
  5. Click Save.

How to manage Zoom Phone recording analysis

These configurations will prevent Zoom Revenue Accelerators from automatically analyzing specified phone recordings.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Revenue Accelerator tab.
  4. Under Conversations - Phone, select the checkboxes that apply to your organization.
    • Only analyze phone recordings that exceed a specific time duration: Select the number of minutes or seconds using the dropdown.
    • Only analyze phone recordings with external participants: Click Save after selecting this checkbox.
    • Exclude phone calls with specified number: Click Add, then specify the country code and the phone number, and then click Save.
    • Exclude phone calls with specified number prefix: Click Add, then specify the country code and the phone number prefix, and then click Save.
  5. Click Save.