Release notes for July 22, 2024
For full notes including version numbers, please see the operating system release notes.
Windows | macOS | Linux | Android* | iOS*
*Note: The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.
New and enhanced features
- General features
- Enhanced contact invitation - Windows, macOS, Linux
Users can send contact invites with optional messages from the Contacts tab, Team Chat, and during a meeting. - Synchronized presence from Zoom to Microsoft - Windows, macOS, Linux, iOS, Android
When configured and enabled by their account owner or admins, users can seamlessly synchronize their presence from Zoom to Microsoft, maintaining a consistent representation across both platforms. Users can trigger manual presence changes through their Zoom app. Actions such as making a call or joining a Zoom Meeting will also change a user's presence which will then be pushed and reflected in Microsoft 365 with this capability enabled.
- Meeting/webinar features
- 3-dot menu for uniform multi-share features - Windows, macOS, Linux
To enhance presenter control over shared content directly from the meeting window, a 3-dot menu will be added to each shared tab. This update will ensure that presenters can access features such as Pause Share, Stop Share, and Share Computer Sound uniformly across all share types, significantly enhancing their ability to manage shared content during meetings.
- Meeting features
- In-meeting contact request with message - Windows, macOS, Linux
Zoom is simplifying the contact invitation process, making it easier for users to connect with external users directly during meetings. This enhancement includes the ability to send contact requests and add a brief message while in the meeting. - Persistent AI Companion toolbar access in meetings without hosts - Windows, macOS, Linux
Meeting participants will see the AI Companion buttons when a user joins a meeting without a host present. Previously, meetings enabled with AI Companion will not display the AI Companion features if the host is not yet present in the meeting. - Support for personalized audio isolation - iOS
Personalized audio isolation mode is now available on iOS devices (iPhone SE 2nd gen, iPhone SE 3rd gen, and iPhone 11 and later). Personalized audio isolation enhances the mobile meeting experience by enabling clear conversations even in loud environments with background talkers. Users will be able to enable or disable this mode from the Audio section in Settings on their Zoom mobile app. - Zoom AI Companion universal toggle for easy enablement - Windows, macOS, Linux
Account owners and admins of Zoom Workplace Pro accounts can enable several AI Companion features with a single click within the Workplace app and Web Portal settings. The single AI Companion admin setting will be available within the Workplace desktop app settings and Zoom Web Portal account settings. Users in the account still will be in control of when AI Companion gets used. - Support for Apple Watch - iOS
Zoom Meetings can be integrated with Apple Watch, allowing users to manage meetings directly from their wrist. Users can join, mute, end Zoom Meetings, and see upcoming meetings.
- Webinar features
- Warning when ending a Simulive webinar - Windows, macOS, Linux
Zoom addresses the issue of hosts unintentionally ending Simulive webinars by introducing a confirmation step in the desktop, mobile, and browser apps. A host doesn't have to be present in the webinar. It is important they use the 'Leave" option when they exit the webinar, because if they end it, no attendees can continue to watch the simulive.
- Team Chat features
- Pin Zoom Notes to Team Chat channels - Windows, macOS, Linux, iOS, Android
Team Chat users can pin Zoom Notes to channel tabs for quick reference. Users with the required permissions can select an existing Note or create a new one to pin to the channel tab. Once pinned, the Note is visible to all channel members. Pinned Notes support split view functionality like whiteboards and channel tabs. This feature centralizes collaboration assets within Team Chat, reducing the need to switch between multiple tools. - Enhancements to keyboard shortcuts - Windows, macOS
Users can use the Cmd/Ctrl + K keyboard shortcut to insert hyperlinks in chat messages. If no text or URL is selected, the modal opens for users to enter text and a URL. If the user has text selected and a URL copied, the text will be automatically hyperlinked. Users can click on hyperlinked text to edit or remove the hyperlink. This provides a more efficient way to insert hyperlinks in chat messages. - Enhanced trending GIF display in Zoom Team Chat - Windows, macOS, Linux, iOS, Android
Users can view daily trending GIFs by default when opening the GIF panel in Zoom Team Chat. The layout has an improved waterfall style grid that supports light and dark mode. This provides users with a more engaging and visually appealing GIF integration experience. - Add Jump to message option in the Resources tab - Windows, macOS, Linux, iOS, Android
Users can click on a Jump to message option for any asset listed in the Resources tab to quickly view the original message and its context. This option navigates users directly to the chat stream at the point where the asset was originally shared, with the original message highlighted for easy identification. This enhancement improves the overall user experience by facilitating better understanding and collaboration within the Zoom Team Chat environment. - Enhancements to adding members in channels - Windows, macOS, Linux
Users can seamlessly manage members in Zoom Team Chat channels. The chat member modal features an "add member" button prominently placed above the member list. This enhanced experience simplifies the process of adding members.
- Mail and Calendar features
- Zoom Calendar advanced room support - Windows, macOS
Users can access Zoom Rooms details, including their location and maximum capacity. They can find their frequently used rooms for quick rebooking, alongside a list of recommended and available room options. The enhanced filtering options allow users to refine their search further, filtering rooms based on floor level, maximum capacity, and location parameters such as site, state, or city. This feature must be enabled by Zoom. - Calendar: Enhanced shortcuts - Windows, macOS, Linux
Users can right-click an event to modify its color, RSVP, or delete it. For events that are not modifiable by event attendees, attendees can still change the event color, which is only reflected on their local calendar. - Calendar weekly transition animation - Windows, macOS, Linux
Users can experience a more intuitive interface with the addition of weekly transition animations when switching from the previous week to the next. - Addition of a private event icon - Windows, macOS, Linux, iOS, Android
Users can differentiate visually between public and private events with the addition of a private event icon to small, medium, and full event cards, as well as to the calendar side panel.
- Clips features
- Ability to switch recording type while recording - Windows, macOS, Linux, iOS, Android
Users can switch recording types during a recording session, enabling you to toggle between screen recording, camera-only recording, and combined screen and camera recording. This enhancement provides more flexibility for Clips users by enabling changes in recording type without stopping the session. - Playlist management - Windows, macOS, Linux, iOS, Android
Clips owners can organize their clips into playlists. - Ability to share clips from Team Chat - Windows, macOS, Linux, iOS, Android
Users can share existing clips from Team Chat, previewing them through thumbnails and assigning appropriate permissions like viewer access for chat sharing. Additionally, users can create new clips directly within the file chooser and preview entire clips before selecting them, improving usability and integration across platforms.
- Phone features
- Call recording transcription available in multiple languages - Windows, macOS, Linux, iOS, Android
Additional languages are integrated across various Zoom Phone features. Users can select from a wider range of languages for call recording transcription, including Chinese (Simplified), Chinese (Traditional), German, French (France and Canada), Italian, Japanese, Korean, Portuguese, Russian, and Spanish (EU and US). This feature must be enabled by Zoom. - Enhancements to personalized audio isolation - iOS
The personalized audio isolation feature enhances the call experience for mobile users by allowing clear conversations, even in loud environments. Users can control the personalized audio isolation feature for Zoom Phone calls on their iOS device (iPhone SE 2nd generation, iPhone SE 3rd generation, and iPhone 11 and later). Users can enable or disable this setting in the Audio tab under the Settings menu on their Zoom mobile app. - Aimed call park retrieval for desktop and mobile devices - Windows, macOS, Linux, iOS, Android
Users can view and retrieve parked calls, park calls to specified locations, and configure park locations using keys and positions on their desktop and mobile devices, using the Zoom app. This feature aligns the call park experience across IP devices and desktop/mobile apps, enabling users to manage parked calls consistently regardless of their device.
- Contact Center features
- Improved agent experience for warm transfers - Windows, macOS, Linux
Agents using the CTI connector can select which person (the original caller or the person they are transferring the call to) to talk to during a warm transfer. They can easily swap between the two parties before completing or canceling the transfer. When transferring to another agent or supervisor, or to a Zoom Phone user, agents have the same warm transfer experience. While the agent initiates the transfer and talks to the other party, the original caller hears music. This feature eliminates friction for agents who need to gather additional information from the original caller before completing the transfer. - Visual indicator for new messages in Zoom Contact Center - Windows, macOS, Linux
Agents using the Zoom Contact Center CTI connector can now receive visual and audio notifications for new inbound unread messages from end consumers across various channels, including SMS, chat, Facebook, WhatsApp, and video. The visual notification displays a count of new messages for background engagements, helping agents stay aware of incoming messages even when multitasking or working on multiple engagements simultaneously. This feature improves agent responsiveness and ensures timely responses to consumer inquiries.
Resolved issues
- Security enhancements - Windows, macOS
- Resolved an issue where the chat window did not display properly for a subset of users during Zoom Contact Center video engagements - Windows
- Resolved an issue where a subset of users with a Microsoft Outlook calendar integration via MAPI received errors upon opening Outlook - Windows
- Resolved an issue with the Microsoft Outlook MAPI calendar integration where meetings were deleted when a participant declined the meeting - Windows, macOS, Linux, iOS, Android
- Resolved an issue where embedded links in Whiteboards did not open from Shared Spaces - Windows
- Resolved an issue where voicemail history sometimes showed an incorrect date - Windows
- Resolved an issue where a subset of users were unable to sign in with Face ID - iOS
- Resolved an issue where users were unable to star a subset of common area phones - Windows, macOS
- Resolved an issue where the Logitech C920 webcam intermittently glitched in meetings for a subset of users - macOS
Note: The Enhanced Meeting Summaries with OCR in Zoom and Ability to pre-approve users for automatic local recording features have been pulled from the release due to issues with deployment and will be available in another upcoming release.
For full notes including version numbers, please see the operating system release notes.
Intune for Android | Intune for iOS
Note: The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.
New and enhanced features
- General features
- Synchronized presence from Zoom to Microsoft - iOS, Android
When configured and enabled by their account owner or admins, users can seamlessly synchronize their presence from Zoom to Microsoft, maintaining a consistent representation across both platforms. Users can trigger manual presence changes through their Zoom app. Actions such as making a call or joining a Zoom Meeting will also change a user's presence which will then be pushed and reflected in Microsoft 365 with this capability enabled.
- Meeting features
- Support for personalized audio isolation - iOS
Personalized audio isolation mode is now available on iOS devices (iPhone SE 2nd gen, iPhone SE 3rd gen, and iPhone 11 and later). Personalized audio isolation enhances the mobile meeting experience by enabling clear conversations even in loud environments with background talkers. Users will be able to enable or disable this mode from the Audio section in Settings on their Zoom mobile app. - Support for Apple Watch - iOS
Zoom Meetings can be integrated with Apple Watch, allowing users to manage meetings directly from their wrist. Users can join, mute, end Zoom Meetings, and see upcoming meetings.
- Team Chat features
- Pin Zoom Notes to Team Chat channels - iOS, Android
Team Chat users can pin Zoom Notes to channel tabs for quick reference. Users with the required permissions can select an existing Note or create a new one to pin to the channel tab. Once pinned, the Note is visible to all channel members. Pinned Notes support split view functionality like whiteboards and channel tabs. This feature centralizes collaboration assets within Team Chat, reducing the need to switch between multiple tools. -
- Enhanced trending GIF display in Zoom Team Chat - iOS, Android
Users can view daily trending GIFs by default when opening the GIF panel in Zoom Team Chat. The layout has an improved waterfall style grid that supports light and dark mode. This provides users with a more engaging and visually appealing GIF integration experience. - Add Jump to message option in the Resources tab - iOS, Android
Users can click on a Jump to message option for any asset listed in the Resources tab to quickly view the original message and its context. This option navigates users directly to the chat stream at the point where the asset was originally shared, with the original message highlighted for easy identification. This enhancement improves the overall user experience by facilitating better understanding and collaboration within the Zoom Team Chat environment.
- Mail and Calendar features
- Addition of a private event icon - iOS, Android
Users can differentiate visually between public and private events with the addition of a private event icon to small, medium, and full event cards, as well as to the calendar side panel.
- Clips features
- Ability to switch recording type while recording - iOS, Android
Users can switch recording types during a recording session, enabling you to toggle between screen recording, camera-only recording, and combined screen and camera recording. This enhancement provides more flexibility for Clips users by enabling changes in recording type without stopping the session. - Playlist management - iOS, Android
Clips owners can organize their clips into playlists. - Ability to share clips from Team Chat - iOS, Android
Users can share existing clips from Team Chat, previewing them through thumbnails and assigning appropriate permissions like viewer access for chat sharing. Additionally, users can create new clips directly within the file chooser and preview entire clips before selecting them, improving usability and integration across platforms.
- Phone features
- Call recording transcription available in multiple languages - iOS, Android
Additional languages are integrated across various Zoom Phone features. Users can select from a wider range of languages for call recording transcription, including Chinese (Simplified), Chinese (Traditional), German, French (France and Canada), Italian, Japanese, Korean, Portuguese, Russian, and Spanish (EU and US). This feature must be enabled by Zoom. - Enhancements to personalized audio isolation - iOS
The personalized audio isolation feature enhances the call experience for mobile users by allowing clear conversations, even in loud environments. Users can control the personalized audio isolation feature for Zoom Phone calls on their iOS device (iPhone SE 2nd generation, iPhone SE 3rd generation, and iPhone 11 and later). Users can enable or disable this setting in the Audio tab under the Settings menu on their Zoom mobile app. - Aimed call park retrieval for desktop and mobile devices - iOS, Android
Users can view and retrieve parked calls, park calls to specified locations, and configure park locations using keys and positions on their desktop and mobile devices, using the Zoom app. This feature aligns the call park experience across IP devices and desktop/mobile apps, enabling users to manage parked calls consistently regardless of their device.
Resolved issues
- Resolved an issue with the Microsoft Outlook MAPI calendar integration where meetings were deleted when a participant declined the meeting - iOS, Android
- Resolved an issue where a subset of users were unable to sign in with Face ID - iOS
Note: The Enhanced Meeting Summaries with OCR in Zoom and Ability to pre-approve users for automatic local recording features have been pulled from the release due to issues with deployment and will be available in another upcoming release.
New and enhanced features
- Enhancements to 3D object sharing
With the enhanced 3D object sharing, users can use the laser pointer function and syncing object transformations. - Redesigned icons in the Meetings toolbar
The Meetings toolbar icons have been redesigned for a more intuitive and efficient experience. - Support for AI Companion in Meetings
Meeting hosts can now start AI Companion during a Meeting on Vision Pro.
Resolved issues
New and enhanced features
- Admin features
- Customer Managed Key: Ability to use new key if ever necessary
CMK has always supported Key Management Systems (KMS) key rotation for new data. If a customer's key needs to be discontinued and a new key used instead, customers can now submit a support request that their data keys get decrypted and re-encrypted with the new KMS key before disconnecting from the old key/KMS. With this enhancement, account owners and admins can seamlessly migrate their keys or Key Management Systems (KMS) without losing access to existing encrypted data, allowing more flexibility to change keys or providers, enhancing security, and mitigating risks. - Zoom AI Companion universal toggle for easy enablement
Account owners and admins can of Zoom Workplace Pro accounts can enable several AI Companion features with a single click within the Workplace app and Web Portal settings. The single AI Companion admin setting will be available within the Workplace desktop app settings and Zoom Web Portal account settings. Users in the account still will be in control of when AI Companion gets used. - Ability to configure separate enforced logout policy between different sign-in methods and device types
Account owners and admins can configure settings based on different sign-in methods and device types. The enhanced Security policy is renamed/organized and provides options to prevent automatic sign-out of Home and Personal Zoom Room devices and Zoom Phone Appliances.
When enabled, the following devices will not automatically sign out according to user desktop client settings. They will remain signed-in until manually signed out. - Customizable retention period and deletion notifications for survey and poll responses
Account owners and admins can define a custom retention period for survey and poll responses, ranging from 1 day to 2 years. The default retention period is 18 months. Additionally, survey or poll owners are notified 15 days before the results are automatically deleted. - Support meeting Q&A settings configuration for admins
Account owners and admins can preset meetings' default Q&A settings at the account, group, and user levels, and lock the ability for users within their account to enable anonymous questions. - Synchronized presence from Zoom to Microsoft: Admin control
Account owners and admins can enable or disable the ability of users within their account to seamlessly synchronize their presence from Zoom to Microsoft, maintaining a consistent representation across both platforms.
- User features
- Limit result size in survey result view
Survey owners can limit the number of results displayed in the survey result view to improve loading times. The overview page displays a maximum of 50,000 results, the launch history page displays a maximum of 100 results, and individual responses are limited to 1,000 results. Survey owners can also filter the launch history by date and time. - Ability to synchronize presence from Zoom to Microsoft
If enabled by the account owners or admins, users can seamlessly synchronize their presence from Zoom to Microsoft, maintaining a consistent representation across both platforms.Users can trigger manual presence changes through their Zoom app. Actions such as making a call or joining a Zoom Meeting will also change a user's presence which will then be pushed and reflected in Microsoft 365 with this capability enabled.
Resolved issues
- Minor bug fixes
- Resolved an issue wherein the poll result reports were blank
- Resolved an issue wherein an incorrect auto-delete date was shown in the Zoom AI Companion management page
- Resolved an issue wherein users received an error when generating the webinar attendee report
- Resolved an issue wherein the meetings Health and Issue column in the Zoom Dashboard appeared blank
- Resolved an issue wherein the alternative host received Access Restricted (200) error when trying to create or edit a poll for a meeting even though access were already given
New and enhanced features
- Zoom desktop app and mobile app features (version 6.1.5)
- Send emails directly to channels and chats - Windows, macOS, iOS, Android
Users can send or forward emails directly to designated channels and chats by tying an email address to them. Admins can enable or disable this feature at the account and group level, and control accepted email domains. Once enabled, users can create unique email addresses for channels and chats, and anyone with the address can send emails to that channel or chat. This streamlines the process of sharing email information across teams. - Enhancements to Sentence Completion space bar checkbox - Windows, macOS, Linux, iOS, Android
Users can access a checkbox in the user-level settings of Zoom Team Chat to enable or disable the functionality of using the space bar to accept Sentence Completion suggestions. The checkbox is visible only if the AI Companion feature is unlocked and enabled. When enabled, the space bar will automatically accept Sentence Completion suggestions. Disabling the checkbox will prevent the space bar from accepting suggestions, allowing users to type without unintended word completions. This setting takes effect immediately, without requiring a restart or re-login, giving users greater flexibility in managing their Sentence Completion experience. Note: The default setting for the space bar should be off for users who enable this feature after the release of this setting. - Enhancements to keyboard shortcuts - Windows, macOS
Users can use the Cmd/Ctrl + K keyboard shortcut to insert hyperlinks in chat messages. If no text or URL is selected, the modal opens for users to enter text and a URL. If the user has text selected and a URL copied, the text will be automatically hyperlinked. Users can click on hyperlinked text to edit or remove the hyperlink. This provides a more efficient way to insert hyperlinks in chat messages. - Enhanced trending GIF display in Zoom Team Chat - Windows, macOS, Linux
Users can view daily trending GIFs by default when opening the GIF panel in Zoom Team Chat. The layout has an improved waterfall style grid that supports light and dark mode. This provides users with a more engaging and visually appealing GIF integration experience. - Add "Jump to message" option in the Resources tab - Windows, macOS, Linux, iOS, Android
Users can click on a "Jump to message" option for any asset listed in the Resources tab to quickly view the original message and its context. This option navigates users directly to the chat stream at the point where the asset was originally shared, with the original message highlighted for easy identification. This enhancement improves the overall user experience by facilitating better understanding and collaboration within the Zoom Team Chat environment. - Enhancements to adding members in channels - Windows, macOS, Linux
Users can seamlessly manage members in Zoom Team Chat channels. The chat member modal features an "add member" button prominently placed above the member list. This enhanced experience simplifies the process of adding members. - Pin Zoom Notes to Team Chat channels - Windows, macOS, Linux, iOS, Android
Team Chat users can pin Zoom Notes to channel tabs for quick reference. Users with the required permissions can select an existing Note or create a new one to pin to the channel tab. Once pinned, the Note is visible to all channel members. Pinned Notes support split view functionality like whiteboards and channel tabs. This feature centralizes collaboration assets within Team Chat, reducing the need to switch between multiple tools.
- Zoom web portal features
- User-level settings for Team Chat AI features
Users can enable or disable Team Chat AI Companion features, such as thread summary, chat compose, quick reply, sentence completion, and quick schedule, through user-level settings in the web portal. By default, these AI Companion features are enabled for users when the admin enables them for the account. Users can toggle the settings without restarting or re-logging in to the Zoom Workplace app. If an AI Companion feature is unlocked but disabled, the user-level setting is hidden. If an AI Companion feature is unlocked and enabled, the user-level setting is visible and enabled by default until the user disables it. This allows users to customize their Team Chat experience based on their preferences. - Enhancements to external user dashboard
The External Connections dashboard in the admin portal (ADMIN > Team Chat Management > External Connections) has been updated to not only show external users in my account, but also to show my users in externally-owned account. This provides admins with better visibility into all external collaborations. Additionally, all approval requests have been combined into one tab to make admin approvals easier.
New and enhanced features
- General features
- Upgraded to reCAPTCHA v3 for all users
An upgraded reCAPTCHA v3 is introduced, helping users enhance the security measures in place and aiming to mitigate the risk of non-compliant bots accessing meetings and scraping data. This feature is enabled for all Zoom Web App users. - Enhancements to Give Feedback feature
Users can now submit feedback on Zoom products and experiences through redesigned feedback forms on the Zoom Web App. These new forms have improved data fields and user experience, making it easier for Zoom to collect valuable insights and improve products based on user feedback.
- Zoom Phone features
- Phone participant invitations in Zoom Web App
Users can invite a phone or desk phone to a web meeting. The Invite Participant modal now includes options to dial a phone or desk phone, similar to the Zoom client. This allows users to easily include phone participants in their web meetings.
- Meeting features
- Enhancements to meeting notice auto-dismissal
Users joining meetings from MTR or Google Meet hardware devices can now experience a streamlined meeting experience. The system automatically dismisses various notices, including recording consent, meeting summary, AI companion, archiving consent, live-streaming consent, save-able captions consent, and general meeting/webinar disclaimers, after displaying them for three seconds. This enhancement eliminates the need for users to manually dismiss these messages, providing a seamless and uninterrupted meeting flow.
- Meeting and Webinar features
- Improved mobile web support for webinars and meetings
Users can join webinars and meetings through the mobile web, providing a seamless and interactive experience. Note: The mobile web supports limited feature functionality.
Resolved issues
Changes to existing features
- Deprecate recordings access on event landing pages
The ability to embed recordings directly on the landing page has been deprecated. For unregistered users, a "View recording after registration" message will prompt them to register first. Registered users will see a "View recording in event lobby" message directing them to the event lobby to access recordings. - Scheduled email invitations for attendee lists
Hosts can add lists of attendees to receive email invitations and will be asked to confirm send upon uploading the invitation list. This update is currently limited to email invitations and does not affect email reminders. - Enhancements to left navigation order
In the event creation flow, the Communication section is placed higher in the left navigation menu, between the Special roles and Post event sections. - Enhancements to event landing page
Users can access the event landing page directly from the left navigation. If page builder configuration is available for the event, a link to access it will be provided on the landing page. This improvement addresses customer and internal feedback, making it easier to access and customize event details. - Expanded file sharing capabilities for Zoom Events and Sessions
Zoom Events and Zoom Sessions support sharing JPG/JPEG, PNG, and PPT files in addition to previously allowed file types. The maximum number of documents that can be shared has also been increased from 5 to 50. - Clarifying webinar access based on Zoom Events and Sessions license types
Hosts with a Zoom Events or Zoom Sessions PPA license can schedule meetings and webinars on the events portal. The PPA license is only offered for Zoom Events and Sessions, and is not available for the web portal. Hosts with a Zoom Events or Sessions Unlimited license can schedule webinars and access premium features on the web portal. - Improved character limit visibility when creating resource links
When creating resource links in Zoom Events, hosts can view the character count and maximum limit for the title and description fields. This enhancement provides a consistent experience with the web portal, allowing hosts to easily track and manage the character limits. Previously, a red warning was displayed without specifying the character limit. - Increase recurring sessions event limit to 3 sessions per day
Hosts can schedule and run up to 3 sessions per day for recurring sessions events. This is done by editing existing sessions or adding new sessions to an existing series. If a host attempts to schedule more than 3 sessions in a day, an error message will be displayed indicating that the maximum number of sessions has been reached. Session start and end times must follow the Zoom Events rules and not overlap. This allows hosts to run multiple recurring sessions in a day to accommodate different time zones or audiences.
New and enhanced features
- Attendee features
- Enhancements to session join experience from lobby calendar reminders
For any ICS calendar links generated from the lobby, the join links will deep link into the session to remove navigation requirements from the attendees. These links allow attendees to land directly on the session detail page or join the meeting/webinar session. Attendees can join their desired sessions with minimal clicks, providing a smooth and efficient experience. - Improved recording playback experience with enhanced player
There are several enhancements to attendees' recording playback experience with the recording player. Attendees can minimize the player to a popover window and continue browsing while watching the recording. The player features transport controls, closed captioning options, and the ability to take surveys and provide feedback. Attendees can also make the playback window fullscreen, which will push out the transcript and recommendation list for an immersive viewing experience. These improvements provide a seamless and engaging way to consume recorded content.
- Developer features
- Enhancements to event access link management
Hosts can use the API to manage event access links. They can get a list of existing access links, create new links, update existing links, and delete links. The API enforces UI permissions, ensuring that only authorized users can perform these actions. Account owners and admins have the ability to manage access links for all events across all hubs. This streamlines the process of creating and managing events via the API.
- Event setup features
- Introducing Page Builder
Hosts can create custom registration pages for Zoom Events that match their brand and meet the unique needs of their event using a new drag-and-drop page builder. The page builder allows customizing the layout and components on registration pages. Registration pages will automatically inherit event branding, styling, and native components. Each content component supports the drag-and-drop function, the Duplicate button, the Delete button, the Text Spacer component, and the Button Divider component. - Customize browser favicon for branded event registration pages
Event hosts can upload a custom favicon image to brand and personalize the browser tab for their event registration page. The favicon will replace the default Z icon and be visible across major browser versions of Chrome, Edge, Firefox, and Safari. Supported image formats are JPG and PNG, with file size and dimension restrictions enforced. When duplicating an event, the custom favicon persists in the new event, ensuring a consistent branded experience. - Add survey component to post-event emails by default
Hosts can add a survey component to post-event emails by default in Email Builder. This allows attendees to provide feedback on the event through a survey link included in the email. Hosts are notified that the survey link will only be included if the event is set up with a survey. This ensures attendees receive relevant information and provides hosts with valuable insights for improving future events. - Clarify email recipients and triggers within email area
Hosts can view clearer information about who receives each email template and what conditions trigger the sending of those emails. The recipient details and trigger conditions have been updated with clarifying text in the email area. This provides more transparency into the logic behind when emails are sent out and to whom they are addressed. - Customizable countdown timer for event pages
Hosts can add a countdown timer component to their event pages. The countdown timer will display the time remaining until the event starts. Hosts can customize the countdown timer's appearance, including the container color, font, font size, font color, radius, and padding. The countdown timer will automatically adjust and reflect any changes made to the start date and time. - Button component for page builder
Event hosts can add a button component to their editing canvas in Page Builder. When configuring the button, they can choose to create a pop-up that opens a simplified builder with a single column and section layout. Hosts can drag and drop components into the pop-up canvas, configure them, and save the pop-up. They can edit, duplicate, or delete the pop-up from the button component. On the live event page, attendees can click the button to open the pop-up modal and exit it using the close button. This feature allows hosts to create dynamic event landing pages with interactive pop-ups. - Enhancements to location/map component
Hosts can enhance event pages with a location/map component, providing detailed location information for attendees' in-person and hybrid events. When adding the component, hosts can enter an address and the map will dynamically display the location with address suggestions. The component offers customization options like container color, alignment, radius, padding, and scaling. It functions similarly to an image component for scaling and mobile view.
- Host features
- Customize browser tab name for branded event experience
Event hosts can specify the browser tab name/label for their event detail page instead of using the default Zoom name. In the page builder settings tab, hosts will see a Browser Tab Name option with a text input box to enter the desired name. The specified name will be displayed as the browser tab name for the event detail page, supporting standard alphanumeric and special characters. Changes made by the host will be immediately visible on the published page across all supported browsers. This allows hosts to brand and customize the browser experience to match their company website and event branding. - Ability to customize meeting ID and passcode per group join link
Hosts can choose a group join link and generate a meeting ID and passcode for it when an event has more than one group join link. The chosen link will have the meeting ID and passcode in an email. Hosts can switch the chosen link, and attendees will be taken into the event by the latest chosen link. This allows hosts to customize the meeting ID and passcode for different group join links. - Customizable display name terminology
Hosts can customize the Display name field label to alternative names like "Screen name" or "Username" (using plain text including spaces, up to 20 characters and symbols allowed). This customization will be reflected in all attendee-facing forms and interfaces. If the Zoom Events web portal has a display name, it will continue pre-filling into Zoom Events and allow editing. In analytics reports, the customized name will be used as the column header. This allows hosts to better align the registration process with their event's requirements and branding preferences. - Sort sent emails by timestamp and export capability
Hosts can sort their sent emails by timestamp, making it easier to locate and reference specific communications. Additionally, they have the ability to export the sent email list. - Add help center and support links to Zoom Events setup flow
Hosts can access help and support resources directly from the event setup flow. Zoom Events support links and articles will be integrated into the setup pages, enabling hosts to find relevant information and guidance as they create and configure their events. This enhancement provides hosts with easy access to valuable resources to ensure a smooth event setup experience. - Enhancements to embedding video on demand
Hosts can create an embed change to get a script based on their configuration. They can embed the script on Zoom-approved websites, allowing their target audience to visit the website and play the embedded video on any browser. The target audience can access features enabled for the embedded video, such as closed captions, transcripts, Playmore widget, surveys, and other interactive features. They can also switch content from the Playmore widget.
- Hub features
- AI image generation for event branding in content library and hub
Event organizers can generate and add AI-powered images within the content library and event hub to match their branding. They can customize the image generation by providing text prompts, selecting aspect ratios, and choosing between expressive or realistic styles. The generated images can be previewed, expanded, and added to the content library or applied directly to the event hub. This feature enables organizers to easily create visually appealing and on-brand events without requiring design expertise. - Enhancements to event management for canceled events
Hub owners and hub hosts can cancel upcoming events. The canceled events will be sorted into the Canceled tab instead of the Draft category. Newly canceled events and all existing canceled events under the Draft tab will move over to the Canceled tab as well. This ensures consistent event management across all hubs. - Embed Video On Demand video list and player
Hub users can embed the Video On Demand (VOD) video list and player onto external sites, with options to hide the search bar, sort dropdown menu, and video thumbnail. They can style the search bar text, sort dropdown text, search and sort bar background, video name, video date, and video list background. The video can play in a new window, alongside the list, or take up the entire list area. When playing, the video player background and video name are stylizable. All embedded components are responsive. - Bulk image matching for speakers and sessions
Hosts can bulk-match speaker images and session images from the hub content library. They can upload speaker images and session images to the content library and reference them during bulk upload. The platform will match speaker names and image names, automatically updating speaker photos and company logos, if matched. Hosts can include an optional image column in their CSV upload and reference images in the content library. A default aspect ratio crop is applied if the image doesn't match the specified ratio, requiring manual adjustment by the host. - Improved video embedding with public and private options
Zoom Video On Demand (VOD) users can choose between public and private video embedding. Public embed allows viewers to access the video without registration or authentication, while private embed requires registration and uses a cookie to track unique viewers. VOD users can customize the style, enable/disable autoplay, and deploy surveys for both options. For public embeds, unrecognizable viewers receive the survey invitation at every watch. For private embeds, recognized viewers only receive the survey invitation once. This feature provides greater control over video accessibility and viewer tracking.
- Integration features
- Zoom Events HubSpot integration Timeline Events for Registration, Attendance, and No Shows
Hosts can create timeline events in HubSpot for registration, attendance, and no-shows. When a contact registers for an event, a Zoom Event Registered timeline event will be created with details, such as the event name, date, and type. When a contact attends a session, a Zoom Events Attended timeline event will include the session name, type, duration, and other details. A Zoom Event No Show timeline event will be generated for contacts who registered but did not attend any sessions. These events work for all event types and sessions and trigger at the appropriate times. Hosts can build contact lists and segments based on event activity without workflows by filtering on these new timeline events. - Send join links through content service for the Eloqua integration
Hosts can send the event join link through a content service. This Eloqua cloud service (also called cloud content in Eloqua) is called Zoom Join Link . The cloud content is visible in the Eloqua email builder and landing page builder. Eloqua marketers can drag and drop the component to the email or landing page canvas. Hosts can configure the cloud content and add the meeting ID, webinar ID, event ID, and the display text of the join link. When the email is sent or the landing page is loaded, the correct unique join link associated with that Eloqua contact is displayed. - Add mappable external ID field to the custom object in Eloqua
Hosts can add an external ID to the attended feeder in Eloqua. The external ID will be added to custom objects that are generated by the integration. Additionally, this external ID can be used for reporting and management. - Enhancements to recording watched activity for Pardot
Hosts can track and view event attendees who watched the recording after the event. When the Sync external activities checkbox is selected in the Pardot configuration, Zoom Events will send the external RecordingWatched activity to Pardot in addition to the Registered and Participant activities. This activity is triggered as soon as an attendee watches a recording, even if the event is still ongoing for a multi-session or recurring sessions event. This allows hosts to follow up with attendees who engaged with the event content. - Enhancements to Pardot integration for recording views
The Pardot integration for Zoom Events includes a Recording watched list mapping option. Event hosts can map this list type to a Pardot list of their choice. Prospects who watch the on-demand recording of an event will be automatically added to the mapped Pardot list, using their email address for matching. For single-session events, prospects are added after the event ends and they watch the recording. For multi-session or recurring events, prospects are added as soon as they watch the first recording, regardless of the overall event status. This enhancement helps event hosts capture leads from both live and on-demand attendees. - Manual re-sync of Zoom Events data to Marketo
Event hosts can click the Resync button on the Marketo configuration page for an event or session to manually re-sync all registration and attendance data between that event and Marketo. The re-sync updates registration data, Marketo lead fields, program member status, and join links. It also generates custom object records for attendance and captures any on-demand watch activity after the event ends. This ensures accurate and up-to-date data synchronization between the two platforms, even for larger events. - Improved event and VOD landing pages with calendar view
The event and Video On Demand (VOD) landing pages display a maximum number of events and VODs without requiring attendees to click See more to expand the content. When filtering for specific content types, the filtered results automatically load all available items. A calendar view has been added for more effective content filtering and discovery.
- Meeting & Webinar features
- Customize session wallpapers for branding and personalization
Admins and event organizers can upload custom wallpapers for webinar and meeting sessions. These wallpapers are stored at the hub level and shared across events within the same hub. Account owners and admins can set default wallpapers. Hosts can select from the default wallpapers and choose to have the wallpaper fit the 16:9 aspect ratio or fill the entire background. Hosts and co-hosts can change or alter the session wallpaper from the Zoom app during an ongoing webinar session. This feature allows for consistent branding and personalization across different session types.
- Zoom Sessions features
- Automatically open survey at event end or exit for single-session events
Hosts can enable or disable the option to automatically open the event survey in the attendee's browser upon event completion or when the attendee exits the event. This feature is available for single-session events (meetings and webinars). - Simplify registration with optional features for all event types
Hosts can simplify the registration process by starting with a basic setup and optionally adding more features as needed. The default registration will not include source tracking or geoblocking, unless an India block is applied. New hosts will have all Registration Requirement features disabled by default, except for custom registration forms. Existing hosts can keep their current settings or modify them. Tooltips have been added to provide information about the available sub-features, giving hosts greater control over the registration experience for their events. - Allow bulk upload of panelists for session-lite events
Hosts can add panelists through a CSV upload for Zoom Events and Sessions (ZE). The CSV will contain a Name and Email column, and the first and last names will be combined into the Name field. If there are email conflicts, only one entry will be added. If there's a conflict with an existing user, the original user will be replaced with the updated name. After uploading, a success message shows the number of roles added. This allows hosts to quickly add multiple panelists to a session.
Resolved issues
- Minor bug fixes
- Security enhancements
Changes to existing features
- Save lead or contact ID when a call is ringing
The lead or contact ID will be saved during the ringing phase if the user clicks to dial or selects a lead/contact on the keypad. This change ensures that the target lead or contact is accurately recorded as soon as the call is initiated, reflecting the user's intent from the moment they click to dial or make a selection. This enhancement ensures that call records accurately capture the intended target from the beginning of the call process. Previously, the lead or contact was only saved when the call was accepted and the Note page was displayed.
New and enhanced features
- Contact Center Features
- Screen Pop setting for post-engagement
Account owners and admins can enable or disable the Screen pop activity/task record setting. This setting enhances agent workflows by controlling the screen pop behavior for task records created after call engagements. When this setting is enabled, the CTI will screen-pop the task record created for the call once the engagement is completed. Agents will see the auto-created task record screen pop once the engagement is completed. When this setting is disabled, the task record will still be created in Salesforce, but the screen pop will not occur after the engagement is completed. Agents will not see the auto-created task record screen pop, but the task record will still be created in Salesforce. This update aims to provide greater flexibility and control over task record management, improving the efficiency of post-call workflows for agents.
- Phone features
- Create click to SMS button for the mobile click to call layout
Agents can click a phone number within the Salesforce mobile app to initiate a call directly through the Zoom Phone mobile app. An option for click-to-SMS has been added. This option allows agents to send SMS messages directly from the Salesforce mobile app. The click-to-SMS feature uses the admin settings for both click-to-call and click-to-SMS.
Resolved issues
- Resolved an issue where the authentication method checkbox value did not refresh when the user selected the Cancel button.
- Resolved an issue where a custom record, that has a phone field and is allowed to be related to, does not get automatically linked to an object in the Relate to field.
- Resolved issues where no call history is recorded under Activity in the Contact object, though it is present under the Member List object, and where some call histories show NULL in the Related to field under the Task object.
- Resolved issues with Salesforce Voice Channel Configuration settings and UI text on the Zoom web portal.
- Resolved an issue where recording links were not populating for new engagements in Salesforce.
- Resolved an issue where the screen pop did not show contact details if an agent does a warm transfer to another queue in Zoom Contact Center.
- Resolved an issue where the wrong lead or contact name would be displayed for a canceled outbound call on the history list.
- Resolved an issue where the deletion dialog box did not indicate what specifically was being deleted and did not include verbiage that both the notes and tasks were being deleted.
- Resolved an issue where screen pops would open in a sub-tab whenever there was an active account, contact, or lead.
- Resolved an issue where recordings appeared on the Zoom app, but the recording URLs were not synced or shown in Salesforce for certain calls.
New and enhanced features
- User features
- Ability to switch recording type while recording
Users can switch recording types during a recording session, enabling you to toggle between screen recording, camera-only recording, and combined screen and camera recording. This enhancement provides more flexibility for Clips users by enabling changes in recording type without stopping the session. - Playlist management
Clips owners can organize their clips into playlists. - Ability to share clips from Team Chat
Users can share existing clips from Team Chat, previewing them through thumbnails and assigning appropriate permissions like viewer access for chat sharing. Additionally, users can create new clips directly within the file chooser and preview entire clips before selecting them, improving usability and integration across platforms.
Resolved issues
New and enhanced features
- Admin features
- Support conflict configuration default settings
Account owners and admins can set a default free/busy event type detection for all users within their account.
- User features
- Support team event creation
Users can create a team event on behalf of others, like an executive assistant creating a team event on behalf of a CEO that they support.
- Host features
- Ability to customize booking page color theme
In addition to adding company logo, hosts can further customize their attendee booking pages by automatically choosing colors to match their company theme. - Support HTML and images in email notification
Hosts can use HTML and add images to customize their email notifications. - Email notification customization for team events
Hosts can customize the emails sent out during team events. Currently, customized email notifications can only be sent on single host events.
Resolved issues
Resolved issues
- Resolved an issue where the Zoom Outlook plugin crashes when users cancel a meeting.