Creating a business address verification with Know Your Customer (KYC)

Global telecoms must undertake Know Your Customer (KYC) procedures and obtain supporting documents from customers seeking to procure phone numbers. The requirements are rooted in international regulations and anti-fraud.

Requirements for creating a business address verification with Know Your Customer (KYC)

• Account owner or admin privileges
• Valid documentation requirements

How to add a new business address in Number Management

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Number Management then Phone Numbers.
3. At the top of the page, click the Related Features dropdown, then click Business Address & Documents.
4. In the top-right corner, click Add Address.
5. Complete the following information:
   • Product
   • Country/Region
   • Number type
   • Address Line 1
   • Address Line 2 (Optional)
   • State/Province/Territory
   • City
   • Zip/Postal Code
   • Customer Name: The name of your company, as found in the business registration or license.
6. Upload the required documentation (if required).
7. Click Save.

How to share my approved address between products in Number Management

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Number Management then Phone Numbers.
3. At the top of the page, click the Related Features dropdown, then click Business Address & Documents.
4. To the right of the address you want to share, click the ellipsis .
5. Click Share and select the target product.
6. Click Apply.
   This will enable you to get new numbers for the target product.

Frequently asked questions

Why was my application rejected?

The reasons could be one of the following:

• Illegible, missing documents, or documentation mismatch.
• The address in the web portal doesn't match the address in the document.
• Additional documentation is required.

Our processing team will provide you with guidance on how to fix the application.

What is the lead time for a business address verification?

Lead times vary per country. Please refer to this page.

What documentation should I prepare for?

These are country-specific requirements. Countries require supporting documents to establish proof of entity existence and proof of address. Please refer to this link for more information.

Why do I need to redo the application and not edit it?

 This happens when the address doesn't match the documentation, city, or postcode, and the Zoom processing team cannot override the address.

I have multiple Zoom Accounts, Do I need to business address verification for each account for the same location?

Yes. Each address is bound per account, even if the accounts are related (primarily to the sub-account relationship).

Why do I get a different address result, or does my address validation fail when I hit save?

This happens when the address format is incorrect. To solve this, please enter the correct value for each field. It is recommended that you check Google Maps first before entering the address.

If the issue persists, please contact us here and fill out the required fields, and we will provide feedback.

• Please select your request type: Zoom Phone Number Porting
• Product: Select your Zoom Product
• Type of issue: Not listed
• Subject: Not Listed
• Description: Please make sure the details below are present for a smooth transaction:
  1. Zoom Phone or Zoom Contact Center account number
  2. A brief note on the issue
  3. Provide the complete address and Google map link of the location
• Attachments: Proof of address

How do I check the status of my application?

You will see the status of your compliance or business address verification through your Zoom online account as “Pending”. You should receive an update from our processing team within 2 working days after you submit your application.

I already have an approved compliance or business address in Zoom Phone, can I use this for Contact Center?

Yes. Use the share method here.

Can I expedite my application?

No. Zoom processing team works on a first-in, first-out basis and is thoroughly reviewing each application to ensure that Zoom remains compliant with regulatory requirements.