Enabling no hold conference multi-party calls

Account owners and admins can enable the No Hold Conference option for multi-party conference calls that allows adding a call without putting the existing call on hold. This feature allows users to set up a conference call without any interruption in the current call. The current call participants can hear a ringtone when the outbound call is in dialing status, and they can also leave a voicemail if the new caller is not available to join. This functionality is available for regular conference calls (not conference barge) and the Zoom app.

Additionally, account owners and admins can also enable the Conference DTMF setting in addition to this setting.

This article covers:

• How to enable or disable No Hold Conference
  • Account
  • Group
  • Site
  • Phone user

Prerequisites for enabling or disabling No Hold Conference for multi-party conference calls

• Pro, Business, or Education account
• Account owner or admin privileges
• Zoom Phone license

Note: This setting is only available with Zoom app version 6.1.0 or later.

How to enable or disable No Hold Conference for multi-party conference calls

Account

To enable or disable No Hold Conference for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Zoom Phone tab.
4. Under General, click the No Hold Conference toggle to enable or disable it.
5. If a verification dialog displays, click Enable or Disable to verify the change.
6. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Group

To enable or disable No Hold Conference for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the navigation menu, click User Management then Groups.
3. Click the applicable group name from the list.
4. Click the Zoom Phone tab.
5. Under General, click the No Hold Conference toggle to enable or disable it.
6. If a verification dialog displays, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
7. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Site

To enable or disable No Hold Conference for a site:

1. Sign in to the Zoom web portal as an admin with the privilege to edit sites.
2. In the navigation menu, click Phone System Management then Company Info.
3. Click the applicable site name from the list.
4. Click the Policy tab.
5. Under General, click the No Hold Conference toggle to enable or disable it.
6. If a verification dialog displays, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
7. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Phone user

To enable or disable No Hold Conference for a phone user:

1. Sign in to the Zoom web portal as an admin with the privilege to edit phone users.
2. In the navigation menu, click Phone System Management then Users & Rooms.
3. Click the Users tab.
4. Click the applicable phone user name from the list.
5. Click the Policy tab.
6. Under General, click the No Hold Conference toggle to enable or disable it.
7. If a verification dialog displays, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.