Using Conversation Explorer for Revenue Accelerator

Zoom Revenue Accelerator (ZRA) uses Conversation Explorer to run questions against single meeting transcripts. This conversational feature, Conversation Explorer, can be accessed on the ZRA conversational detail page. This feature allows users to use AI technology to ask questions about conversations.

Additionally, ZRA users can send questions and view the Conversation Explorer's responses. Users can also copy or regenerate the answer and rate the quality of the responses.

Learn more about enabling Conversation Explorer for Revenue Accelerator and managing Zoom Revenue Accelerator conversation recordings.

This article covers:

• How to access Conversation Explorer for Revenue Accelerator
• How to use Conversation Explorer for Revenue Accelerator
  • Manually enter a question
  • Use suggested questions
  • Remove recent custom questions
• How to leave Conversation Explorer for Revenue Accelerator

Prerequisites for using Conversation Explorer for Revenue Accelerator

• Pro, Business, Enterprise, or Zoom Phone standalone account
• Licensed user with Zoom Revenue Accelerator license
• Conversation Explorer feature enabled for the account

How to access Conversation Explorer for Revenue Accelerator

How to use Conversation Explorer for Revenue Accelerator

Manually enter a question

1. Access Conversation Explorer for Revenue Accelerator.
2. Click the Ask anything... bar, then enter a question about the conversation.
   Note: Once you've asked questions, you can also select from Recent custom questions.
   • To clear contents in the bar, click the icon.
3. Once you've entered a question, click the send icon .
   Conversation Explorer for Revenue Accelerator will generate an answer to your question.
   
   • If you need Conversation Explorer to stop preparing/generating an answer, click Stop.
4. Once the answer is generated, view the answer.
5. (Optional) On the answer, use the following actions:
   • Copy: Click the copy icon to copy the answer.
   • Rate: Click the thumbs up icon or thumbs down icon to rate the answer.

Use suggested questions

1. Access Conversation Explorer for Revenue Accelerator.
2. Click the Ask anything... bar, then select from the Suggested questions.
   Conversation Explorer for Revenue Accelerator will generate an answer to the suggested question.
   
   • If you need Conversation Explorer to stop preparing/generating an answer, click Stop.
3. Once the answer is generated, view the answer.
4. (Optional) On the answer, use the following actions:
   • Copy: Click the copy icon to copy the answer.
   • Rate: Click the thumbs up icon or thumbs down icon to rate the answer.

Remove recent custom questions

1. Access Conversation Explorer for Revenue Accelerator.
2. Click the Ask anything... bar, then view the questions under Recent custom questions.
3. To the right of a custom question you want to remove, click the trash icon .

How to leave Conversation Explorer for Revenue Accelerator

1. Use Conversation Explorer for Revenue Accelerator.
2. To the right of the Ask anything... bar, click the Leave icon .
   You will exit Conversation Explorer for Revenue Accelerator, and the right side of the screen will return to its default state where you can access the default tabs (Overview, Content, Comments, etc.).