Enabling or disabling presence interoperability between Zoom and Microsoft

Presence interoperability between Zoom and Microsoft allows users to synchronize their presence bi-directionally in real time. This capability requires users to authenticate and authorize their Microsoft account through the Zoom web portal. For information on how Zoom processes your data, please refer to the Zoom Privacy Statement.

Note: If you are setting up presence interoperability between Zoom and Microsoft for the first time, Zoom recommends using the delegated permissions flow. This method supports full bidirectional sync. See Configuring Zoom and Microsoft Presence Interoperability for user setup instructions

Requirements for enabling or disabling presence interoperability between Zoom and Microsoft

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How to enable or disable presence interoperability between Zoom and Microsoft

There are different ways to enable or disable the Zoom and Microsoft presence interoperability on the account, depending on what permission your organization has configured.

To admins enabling this feature for the entire account, please review applicable employee monitoring or data processing laws in your region and other regulated jurisdictions.

Follow the steps below based on what your organization uses.

User Delegated Permissions (Recommended)

This setting allows account owners or admins to enable or disable Allow presence interoperability between Zoom and Microsoft for all users in the account. This is recommended for organizations that have their Microsoft account set with delegated permissions so that users can configure the Presence Interoperability feature in their own profile.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Settings .
  4. Click General.
  5. Under Other, click the Allow presence interoperability between Zoom and Microsoft toggle to enable or disable it.
  6. If a verification dialog appears, click Enable or Disable to verify the change.

 

Bundled Permissions (Legacy, coupled with calendar and contacts)

This setting allows owners or admins to enable or disable presence synchronization between Zoom and Microsoft for all users on the account. This applies to the legacy app permission on the Microsoft platform.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Settings .
  4. Click the Mail & Calendar tab.
  5. Under Integrations, click the Integrate third-party mail and calendar services toggle to enable or disable it.
  6. If a verification dialog appears, click Enable or Disable to verify the change.
  7. Under Choose default calendar and contact services for users, select Office 365.
  8. Under Authorize with, select Graph API.
  9. Under Choose your permissions, then Presence, select the Read and Write checkboxes.
    Note: Integration leverages Microsoft Graph ‘Presence.ReadWrite’ and ‘Presence.Read.All’ permissions
  10. Click Save.
  11. (Optional) Click the Consent to Office 365 calendar integration permission on behalf of the entire account toggle to enable or disable it.
    This will provide the I'm the Office 365 admin, and I'm consenting on behalf of the company option during the admin authorization process.
    Automated notifications are not sent to users if this has been enabled.
    Note: Enabling this option means account owners and admins are consenting to the integration on behalf of users within their account, helping streamline end-user enablement. If disabled, Office 365 users will need to consent to calendar integration by themselves.