Configuring Zoom and Microsoft presence synchronization

Presence synchronization between Zoom and Microsoft allows users to have their Zoom presence reflected in Microsoft 365 and vice versa. This capability requires users to authenticate and authorize their Microsoft account through the Zoom web portal. This allows the integration to synchronize bi-directionally user's Zoom Presence to/from Microsoft and reflected in apps like Microsoft Teams, Outlook, SharePoint and more.

• Authentication and Authorization: Users must authorize this integration through Zoom's Web Portal with their Microsoft account to enable this feature. This ensures that the presence status is directly tied to the user's authenticated identity.
• Seamless Integration: Once authenticated, users can set their presence state in Zoom, and it will be reflected in Microsoft 365 including Microsoft Teams.
• Hybrid: This feature is particularly beneficial for users who utilize both Zoom and Microsoft Teams

When a user joins a Zoom Meeting for instance, they will see their presence in Zoom as In a Zoom Meeting and reflected as In a Call in Microsoft Teams and other Microsoft 365 applications like Outlook, SharePoint and more. Zoom and Microsoft presence synchronization is also supported in Zoom Web App, Personal Zoom Room, and Zoom Phone Appliances.

Requirements for configuring Zoom and Microsoft presence synchronization

• Pro, Business, Enterprise, Zoom Phone or Zoom Contact Center standalone accounts
• Microsoft account
• Presence synchronization between Zoom and Microsoft must be enabled by admins
• Zoom desktop app
  • Windows: 6.1.5 or higher
  • macOS: 6.1.5 or higher
  • Linux: 6.1.5 or higher
• Zoom mobile app
  • Android: 6.1.5 or higher
  • iOS: 6.1.5 or higher

How to configure Zoom and Microsoft presence synchronization

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Profile.
3. Under Others, in the Calendar and Contact Integration section, click Configure Calendar and Contacts Service.
   A pop up window will appear.
4. Select Office 365.
5. Click Next.
6. Select the Authorize with OAuth 2.0 checkbox.
7. Under Choose your permissions, then Presence, select the Read and Write checkboxes.
   Note: Selecting these permissions allows you to synchronize your Zoom and Microsoft presence.
8. Select Office 365 global services.
9. Click Authorize.
   You will be taken to the Microsoft sign-in page to sign into your account and accept the permissions prompt.

   Presence mapping

    

   Zoom Presence	Microsoft Teams
   On a call	In a Call
   In a Zoom Meeting	In a Call
   Presenting	Presenting
   Available	Available
   In a calendar event	Busy
   Do Not Disturb	Do Not Disturb
   Busy	Busy
   Away	Appear Away