Release notes for August 19, 2024

• Release notes for Zoom Workplace App
• Release notes for Zoom Workplace app for Intune
• Release notes for Web
• Release notes for Zoom Team Chat
• Release notes for Zoom Events and Sessions
• Release notes for Zoom Clips
• Release notes for Zoom Visitor Management
• Release notes for Zoom Workspace Reservation

Release notes for Zoom Workplace App

For full notes including version numbers, please see the operating system release notes.

Windows | macOS | Linux | Android* | iOS*

*Note: The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

Changes to existing features

• Renamed Optimize for Video Clip to Optimize for Video Sharing for clarity - Windows, macOS, Linux
  When sharing a screen during a meeting or webinar, users can optimize screen sharing for the best full-screen video experience. This feature, known as Optimize for video clip, has been renamed to Optimize for video sharing across the Zoom Workplace app, Web app, and Web Portal settings to provide clearer understanding of its function.

New and enhanced features

• General features
  • Unified contact requests and messaging experience on mobile - iOS, Android
    Users can view contact requests within the Contacts tab on mobile. They can also view an optional message with a received contact request under the contact request section within the Contacts tab. All previous contact request functionalities are retained and seamlessly integrated into the Contacts tab for an easier and more intuitive user experience.
• Meeting/webinar features
  • Meetings and Webinars capacity alert and live streaming guidance for hosts - Windows, macOS, Linux, iOS, Android
    Hosts that hold a license for the largest meeting or webinar attendee capacity, are made aware when a meeting or webinar is reaching capacity, so they can take measures and start live streaming to handle the overflow. When meeting or webinar capacity reaches 80%, hosts receive a prompt to start a live stream. At 100% capacity, another prompt appears, notifying hosts that the meeting or webinar is full and suggesting they start a live stream to accommodate additional attendees. These prompts only appear if the host is allowed to start a live stream and has not started one for the ongoing meeting or webinar. This feature ensures all attendees can participate in meetings and webinars, even if the capacity is exceeded.
  • Enable or disable Watch Livestream link for overflow attendees - Windows, macOS, Linux
    Hosts can enable or disable the Watch Livestream link on the overflow dialog for attendees during a meeting or a webinar session. When a meeting or webinar reaches capacity, attendees have the option to watch the livestream if the host has enabled this setting. The default setting will be changed to enabled, allowing overflow attendees to automatically access the livestream. Hosts can disable this option if they prefer not to redirect attendees to the livestream. This feature provides hosts greater control over the overflow experience for attendees, ensuring they can participate in the meeting or webinar presentation. This feature will not be immediately available, as it is dependent on a backend release, currently scheduled for September 8, 2024.
• Meeting features
  
  • Ability to automatically record to computer - Windows, macOS, Linux
    If enabled by their account owners and admins, certain meeting participants and those with specific domains can record to their computers without needing the host to grant these access during the meeting. Previously, Zoom only allowed hosts to grant permission for users to record, requiring host intervention before a recording can start.
  • Ability to pre-configure upcoming breakout rooms during active breakout sessions - Windows, macOS, Linux
    Hosts can pre-configure the next breakout room setup, including assigning participants to specific rooms, while the current breakout session is active. This feature enables a smoother transition between breakout sessions, as the next configuration is ready to launch immediately after the current session ends. Hosts can efficiently manage and prepare for subsequent breakout discussions, enhancing the overall meeting productivity.
  • Hosts ability to view presence and contact card for unattended meeting participants - Windows, macOS, Linux
    Hosts can hover over attendees who have not joined a meeting to view their contact card and presence status. This allows hosts to quickly determine if an unattended participant is available or busy, enabling them to make an informed decision about using the Ask to Join button to call the participant into the meeting.
• Team Chat features
  • External labeling in Team Chat - Windows, macOS, Linux, iOS, Android
    Improved visual labeling will make it easier for users to identify channels and group chats that include external participants. These chats and channels will display an "external" tag at the top of the chat window, and the visual indicator in the compose box will be more prominent.
  • Streamline user experience with admin authorized apps in Team Chat - Windows, macOS, Linux, iOS, Android
    Users can view and interact with admin authorized chat apps without being prompted for permissions. Users can see and click on shortcuts, enter slash commands, or open bot channels for these apps, the app onboarding flow is triggered automatically. After the admin authorized the app, users don't have to review permissions requested by the app again.
  • Enhancements to search and add members in chats and channels - Windows, macOS, Linux
    Users can easily add new members to a chat or channel by searching for them in the 'view member' modal. The search results display both existing members and non-members, with an 'add' button next to non-members. Users can click the add button to add a non-member to the channel. The added member then appears in the member list. This streamlines the process of building effective communication channels and fostering collaboration within the team.
  • Enhancements to trending GIFs display on mobile - iOS, Android
    Users can access daily trending GIFs when opening the GIF panel in Team Chat. The GIF panel features an updated layout with a waterfall style grid that adapts to light and dark mode.
  • Pin Zoom Docs to Team Chat channel tabs - Windows, macOS, Linux, iOS, Android
    Team Chat users can now pin existing or create new Zoom Docs directly within a channel tab. Once pinned, the doc is accessible to all channel members and can be viewed in split view mode alongside the chat. Pinning a doc follows the same user permissions as adding channel tabs. This feature enhances productivity by enabling teams to seamlessly reference and work on documents together within their chat conversations.
  • Ability to hyperlink URLs in compose box - Windows, macOS
    Users can now hyperlink URLs seamlessly while composing messages in Team Chat. Pasted and typed URLs are automatically hyperlinked in the compose box, eliminating the need to manually format links after sending the message. Additionally, users have the option to customize the hyperlinked text through the hyperlink modal, which pre-populates the "text to display" field with the original URL for convenience. This enhancement enhances the messaging experience by simplifying link sharing and formatting.
• Mail and Calendar features
  • Auto-reply drafting for email conversations - Windows, macOS
    Using the Email Compose with AI Companion, users can have email replies automatically drafted for them. When replying to an email, the AI Companion analyzes the full context of the previous messages in the conversation and generates a draft reply. This allows users to quickly review and send responses without manually providing context. The auto-reply drafting enhances productivity by saving time spent composing replies.
  • Add focus time to scheduling interface - Windows, macOS, Linux
    When scheduling an event, users can select Focus time as the event type.
  • Improvements to mail client user interface and experience - Windows, macOS, Linux
    Users can drag and drop labels in the label list and search for specific labels. They can also use both vertical and horizontal split views for their preferred inbox layout. The schedule send button has been merged into the send button with a dropdown menu, aligning with other mainstream mail clients and cleaning up the bottom toolbar.
• Phone features
  • Enhancements to caching recordings and voicemails - Windows, macOS, Linux, iOS, Android, Appliances
    Zoom Phone (ZP) account owners and admins receive notifications and alerts when recordings or voicemails cannot be saved due to issues like call switch failover, recording server failure, or connectivity problems. Notifications are delivered through the Alerts and Notifications framework, webhooks, and Zoom applications (Zoom Web App, Zoom Phone Appliances, and the Zoom app). For regular recordings, users are prompted that the recording has stopped. Callers trying to leave a voicemail hear a message that the service is temporarily unavailable. If the customer does not opt-in to use Zoom's encryption key, alerts related to encryption key issues are also provided. This feature ensures better visibility and user experience when recording or voicemail services encounter problems.
  • Enhancements to voicemail greeting management for common area phones - iOS, Android, Appliances
    Users can dial into the voicemail system by pressing the voicemail button or dialing *86 on common area phones. They can then select option 2 from the telephony user interface (TUI) to record or update the voicemail greeting. This allows users to manage voicemail greetings without requiring administrator assistance. The user's customized voicemail greeting uploaded through the IVR menu will be the voicemail greeting for only business hours (not for closed hours and holidays).
  • Enhancements to initiating two leg server side calls for landlines - Windows, macOS, Linux, iOS, Android
    Users can initiate a two-way call to connect to a landline number when they have a poor WiFi connection. They can specify a landline number as a Call Me On number and receive a verification call from Zoom. During the verification call, users are prompted to press 1 to confirm the number. If not confirmed, Zoom informs users that the number failed verification. After confirmation, Zoom connects the first call to the user's landline and the second call to the destination number. This feature helps users with poor WiFi make outbound calls. This feature must be enabled by Zoom.
• Zoom Clips features
  • Pop out clips playback page - Windows, macOS, Linux, iOS, Android
    Users have the option to pop out the clips playback page as a separate window, enabling them to watch a clip while simultaneously working within the Zoom app. This functionality allows for multiple pop-out playback pages to be open concurrently allowing users to multitask and have a dedicated space for clip viewing.
  • Customizable branding for Zoom Clips playback page - Windows, macOS, Linux, iOS, Android
    Zoom Clips users can brand the web playback page and embedded video player with their own company logo and color scheme. The Zoom branding will be removed from the video page and embedded player, allowing users to fully customize the branding. This feature provides users with the ability to align the playback experience with their organization's branding.
  • Enhancements to clips view statistics - Windows, macOS, Linux, iOS, Android
    Clip owners can now see statistics of their clips without counting their own visits or views. The Plays statistic has been added, which corresponds to the number of times users click the play button. This provides clip owners with more accurate insights into how their clips are being consumed by others.
• Contact Center features
  • Increased maximum skill proficiency level - Windows, macOS, Linux, iOS, Android
    Admins can now set the maximum skill proficiency level up to 25 for any Skill Category during creating or editing. Previously, the maximum proficiency level was limited to 5. This enhancement can better accommodate customers who require more granular proficiency levels. The higher proficiency levels enable more precise skill-based routing to connect customers with agents who have the appropriate expertise.
  • Audio settings for waiting room videos - Windows, macOS, Linux, iOS, Android
    Account owners and admins can enable or disable audio for videos played in the waiting room experience. If enabled, the audio plays automatically when the video starts for consumers on web, mobile, or kiosk devices. However, consumers have the ability to mute the audio if preferred.
  • Synchronized work session tracking for agents across all platforms - Windows, macOS, Linux
    Agents can now start and end their work sessions from any platform, including the desktop app, web client, or embedded client, with the system automatically syncing the work session status across all platforms the agent is logged into. Admins can see the client details used for the last sign-in or sign-out in the usage reports. This ensures accurate tracking of work hours, especially for customers with concurrent licenses.
  • Team filter on the Closed Engagements page - Windows, macOS, Linux
    Admins can use a Team filter on the Closed Engagements page in the desktop app to focus on specific teams and address performance issues with certain supervisors. Supervisors can see all their agents' performance in one place, without switching between different queues. The Team filter feature also adds the Teams filter and field to Wallboard tiles like Real-time Agent Performance, Recent Agent Performance, Agent Availability, Agent Ready, and Agent Occupied, making it easier for admins and supervisors to monitor team performance.
  • Consumer engagement history across channels - Windows, macOS, Linux
    Agents and supervisors can view the engagement history for consumers for multiple channels, including email, authenticated messaging, and social media. The engagement history is linked based on the consumer's unique identifier, such as email address, authenticated consumer ID, or social media ID. Agents and supervisors can access key details like engagement duration, events, assigned agent, notes, and conversation summary. This allows agents to better understand the consumer's journey and provide personalized service..
  • Add transfer note to be displayed in notification to transferee - Windows, macOS, Linux
    Agents can add an optional note when transferring an engagement to another agent. The note provides relevant context to the receiving agent, allowing them to better understand the situation and assist the consumer more effectively. Agents can cancel the note before completing the transfer. The note has a maximum length of 30 words or 114 characters and is included in the inbound notification to the receiving agent.
  • Enable sending MMS/image as first outbound message - Windows, macOS, Linux
    Users with permission to send outbound SMS/MMS can now send MMS messages, including images, as their first outbound message. Previously, only text messages could be sent as the first outbound message. This feature enables users to share visual content like holiday greetings or other images from the initial outbound message.

Resolved issues

• Resolved an issue where the Zoom meeting calendar pop up reminder was not accurate - Windows, macOS, Linux
• Resolved an issue where personal contacts were created successfully and appeared in both the client's Contacts list and the web Contacts list, but the number still displayed in the SMS history list - Windows
• Resolved an issue regarding an audio delay during a webinar - Windows, macOS
• Resolved an issue where some meetings shown on the mobile app didn't appear on Apple CarPlay - iOS
• Resolved an issue regarding the inability to claim host access to a meeting - Windows, macOS, Linux
• Resolved an issue where the HTML clickable phone number worked for making calls but not for transferring calls - Windows
• Resolved an issue where the Zoom Workplace app did not properly display on an iPad Pro when using an external monitor - iOS
• Resolved an issue where Zoom calendar integration was not working after the installation of Exchange Server 2019 Cumulative Update 14 - Windows
• Resolved an issue where a subset of users were unable to share files in a meeting from an iPad device, receiving a Screen sharing has failed to start error - iOS
• Resolved an issue where the shared screen Keynote presentation was stuck on pause state - macOS
• Resolved an issue where local recording failed to capture the main camera video when a second camera was shared - macOS
• Resolved an issue where the screen reader JAWS could not detect the play button for shared video files in meetings - Windows
• Resolved an issue where removed users were unable to rejoin a meeting even when the Allow removed participants to rejoin setting was enabled - Windows, macOS, Linux, iOS, Android
• Resolved an issue for a subset of users where the join button was not appearing when a meeting was booked using Google Calendar resources - Windows, macOS, Linux, iOS, Android
• Resolved an issue where users were unable to move owned channels into their own shared space - Windows
• Resolved an issue with video picture quality degradation when using Production Studio in a webinar - macOS
• Resolved an issue where meeting invites from the client were not recognizing the password - Windows, macOS
• Resolved an issue regarding inconsistencies in the Italian GUI localization - Windows, macOS, Linux, iOS, Android
• Resolved an issue where the Play sound when I receive a message setting was not retained after logging out and logging back in - Linux
• Resolved an issue where the option to chat was incorrectly available for some imported external contacts, instead of only providing the option to call them - Windows
• Resolved an issue where the Japanese translation for Anonymous was incorrect in voicemail, call history, lines, call incoming window, calling window, and live transcription - Windows, macOS, Linux, iOS, Android

Note: The Enhanced sharing ability of pre-attached assets in meetings, Restricting comment functionality for guest users, and Search functionality for Zoom Clips transcripts features have been pulled from the release due to issues with deployment and will be available in another upcoming release.

Release notes for Zoom Workplace app for Intune

For full notes including version numbers, please see the operating system release notes.

Intune for Android | Intune for iOS

Note: The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

New and enhanced features

• General features
  • Unified contact requests and messaging experience on mobile - iOS, Android
    Users can view contact requests within the Contacts tab on mobile. They can also view an optional message with a received contact request under the contact request section within the Contacts tab. All previous contact request functionalities are retained and seamlessly integrated into the Contacts tab for an easier and more intuitive user experience.
• Meeting/webinar features
  • Meetings and Webinars capacity alert and live streaming guidance for hosts - iOS, Android
    Hosts that hold a license for the largest meeting or webinar attendee capacity, are made aware when a meeting or webinar is reaching capacity, so they can take measures and start live streaming to handle the overflow. When meeting or webinar capacity reaches 80%, hosts receive a prompt to start a live stream. At 100% capacity, another prompt appears, notifying hosts that the meeting or webinar is full and suggesting they start a live stream to accommodate additional attendees. These prompts only appear if the host is allowed to start a live stream and has not started one for the ongoing meeting or webinar. This feature ensures all attendees can participate in meetings and webinars, even if the capacity is exceeded.
• Team Chat features
  • External labeling in Team Chat - iOS, Android
    Improved visual labeling will make it easier for users to identify channels and group chats that include external participants. These chats and channels will display an "external" tag at the top of the chat window, and the visual indicator in the compose box will be more prominent.
  • Streamline user experience with admin authorized apps in Team Chat - iOS, Android
    Users can view and interact with admin authorized chat apps without being prompted for permissions. Users can see and click on shortcuts, enter slash commands, or open bot channels for these apps, the app onboarding flow is triggered automatically. After the admin authorized the app, users don't have to review permissions requested by the app again.
  • Enhancements to trending GIFs display on mobile - iOS, Android
    Users can access daily trending GIFs when opening the GIF panel in Team Chat. The GIF panel features an updated layout with a waterfall style grid that adapts to light and dark mode.
  • Pin Zoom Docs to Team Chat channel tabs - iOS, Android
    Team Chat users can now pin existing or create new Zoom Docs directly within a channel tab. Once pinned, the doc is accessible to all channel members and can be viewed in split view mode alongside the chat. Pinning a doc follows the same user permissions as adding channel tabs. This feature enhances productivity by enabling teams to seamlessly reference and work on documents together within their chat conversations.
• Phone features
  • Enhancements to caching recordings and voicemails - iOS, Android
    Zoom Phone (ZP) account owners and admins receive notifications and alerts when recordings or voicemails cannot be saved due to issues like call switch failover, recording server failure, or connectivity problems. Notifications are delivered through the Alerts and Notifications framework, webhooks, and Zoom applications (Zoom Web App, Zoom Phone Appliances, and the Zoom app). For regular recordings, users are prompted that the recording has stopped. Callers trying to leave a voicemail hear a message that the service is temporarily unavailable. If the customer does not opt-in to use Zoom's encryption key, alerts related to encryption key issues are also provided. This feature ensures better visibility and user experience when recording or voicemail services encounter problems.
  • Enhancements to voicemail greeting management for common area phones - iOS, Android
    Users can dial into the voicemail system by pressing the voicemail button or dialing *86 on common area phones. They can then select option 2 from the telephony user interface (TUI) to record or update the voicemail greeting. This allows users to manage voicemail greetings without requiring administrator assistance. The user's customized voicemail greeting uploaded through the IVR menu will be the voicemail greeting for only business hours (not for closed hours and holidays).
  • Enhancements to initiating two leg server side calls for landlines - iOS, Android
    Users can initiate a two-way call to connect to a landline number when they have a poor WiFi connection. They can specify a landline number as a Call Me On number and receive a verification call from Zoom. During the verification call, users are prompted to press 1 to confirm the number. If not confirmed, Zoom informs users that the number failed verification. After confirmation, Zoom connects the first call to the user's landline and the second call to the destination number. This feature helps users with poor WiFi make outbound calls. This feature must be enabled by Zoom.
• Zoom Clips features
  • Pop out clips playback page - iOS, Android
    Users have the option to pop out the clips playback page as a separate window, enabling them to watch a clip while simultaneously working within the Zoom app. This functionality allows for multiple pop-out playback pages to be open concurrently allowing users to multitask and have a dedicated space for clip viewing.
  • Customizable branding for Zoom Clips playback page - iOS, Android
    Zoom Clips users can brand the web playback page and embedded video player with their own company logo and color scheme. The Zoom branding will be removed from the video page and embedded player, allowing users to fully customize the branding. This feature provides users with the ability to align the playback experience with their organization's branding.
  • Enhancements to clips view statistics - iOS, Android
    Clip owners can now see statistics of their clips without counting their own visits or views. The Plays statistic has been added, which corresponds to the number of times users click the play button. This provides clip owners with more accurate insights into how their clips are being consumed by others.
• Contact Center features
  • Increased maximum skill proficiency level - iOS, Android
    Admins can now set the maximum skill proficiency level up to 25 for any Skill Category during creating or editing. Previously, the maximum proficiency level was limited to 5. This enhancement can better accommodate customers who require more granular proficiency levels. The higher proficiency levels enable more precise skill-based routing to connect customers with agents who have the appropriate expertise.
  • Audio settings for waiting room videos - iOS, Android
    Account owners and admins can enable or disable audio for videos played in the waiting room experience. If enabled, the audio plays automatically when the video starts for consumers on web, mobile, or kiosk devices. However, consumers have the ability to mute the audio if preferred.

Resolved issues

• Resolved an issue where some meetings shown on the mobile app didn't appear on Apple CarPlay - iOS
• Resolved an issue where the Zoom Workplace app did not properly display on an iPad Pro when using an external monitor - iOS
• Resolved an issue where a subset of users were unable to share files in a meeting from an iPad device, receiving a Screen sharing has failed to start error - iOS
• Resolved an issue where removed users were unable to rejoin a meeting even when the Allow removed participants to rejoin setting was enabled - iOS, Android
• Resolved an issue for a subset of users where the join button was not appearing when a meeting was booked using Google Calendar resources - iOS, Android
• Resolved an issue regarding inconsistencies in the Italian GUI localization - iOS, Android
• Resolved an issue where the Japanese translation for Anonymous was incorrect in voicemail, call history, lines, call incoming window, calling window, and live transcription - iOS, Android

Note: The Restricting comment functionality for guest users and Search functionality for Zoom Clips transcripts have been pulled from the release due to issues with deployment and will be available in another upcoming release.

Release notes for Web

Changes to existing features

• Improved consistency and clarity for webinar rescheduled and updated notification emails
  Hosts and attendees will receive webinar rescheduled and updated notification emails with a refreshed design, aligning with the updated styles introduced for other webinar emails previously. The new templates maintain the existing email triggers and content. This ensures a cohesive and polished experience across all webinar email communications.
• Enhancements to user licensing and assignments in User Management
  In order to deliver more flexibility when provisioning users, Zoom no longer requires admins to choose a user type when adding users to their account. Admins only need to choose to assign purchased licenses to users, or if a purchased license is not assigned, assign the right level of permissions such as Zoom Meetings Basic or unassign the user entirely to prevent them from scheduling or hosting meetings (not available for all account types). This change began rolling out in June 2024 and is expected to roll out to all customers in August 2024. When these changes are introduced to your account, a banner will appear in the Zoom web portal informing you of this change.

New and enhanced features

• Host features
  • Enabled Remind users to watch the live stream setting by default and new Live streaming tab for meetings and webinars
    The Remind users to watch the live stream setting, which determines whether the livestream link is provided to attendees when a meeting or webinar is full, is set to ON by default. This is so attendees who try to join when the webinar or meeting is full, will be redirected to the live stream. This change applies to all newly scheduled meetings and webinars. For existing webinars, the setting will remain as it was before - typically OFF unless the host had previously enabled it. This setting was not available for meetings before, so it will also remain OFF for any already scheduled meetings. The Remind users to watch the live stream setting is available at the account, group, and user level settings. Additionally, when scheduling a meeting or webinar, hosts will have a dedicated tab to configure Live streaming. Using the new Live streaming tab, hosts can learn more about live streaming and set up a custom live streaming configuration. This ensures hosts are prepared to start live streaming with just a few clicks during a webinar.
  • Support single-use webinars of up to 1 million participants
    Users can purchase a single-use webinar license for a webinar with up to 1 million participants. This option provides the flexibility to choose a plan that suits their event needs without any long-term commitments. The single-use license is applicable for a minimum of 10,000 attendees and will expire 3 months from the date of purchase.

Resolved issues

• Minor bug fixes
• Resolved an issue where a subset of users received a failure error 103007 when creating a breakout room
• Resolved an issue where users were not automatically assigned to the breakout rooms based on poll results
• Resolved an issue where scheduling a webinar using the Schedule a webinar with the same setting feature resulted in an invalid parameter survey name error
• Resolved an issue where a master account was unable to reassign a webinar 3000 license to their sub account
• Resolved an issue where the usage data after June 1, 2024 was missing from the Dashboard
• Resolved an issue where the screen reader did not announce the required fields on the Survey page
• Resolved an issue where an alternative host joining and leaving the webinar was not reflected on the dashboard
• Resolved an issue where users were unable to launch the poll because the Launch button was grayed out

Release notes for Zoom Team Chat

New and enhanced features

• Zoom desktop app and mobile app features (version 6.1.10)
  
  • External labeling in Team Chat - Windows, macOS, Linux, iOS, Android
    Improved visual labeling will make it easier for users to identify channels and group chats that include external participants. These chats and channels will display an "external" tag at the top of the chat window, and the visual indicator in the compose box will be more prominent.
  • Streamline user experience with admin authorized apps in Team Chat - Windows, macOS, Linux, iOS, Android
    Users can view and interact with admin authorized chat apps without being prompted for permissions. Users can see and click on shortcuts, enter slash commands, or open bot channels for these apps, the app onboarding flow is triggered automatically. After the admin authorized the app, users don't have to review permissions requested by the app again.
  • Enhancements to search and add members in chats and channels - Windows, macOS, Linux
    Users can easily add new members to a chat or channel by searching for them in the 'view member' modal. The search results display both existing members and non-members, with an 'add' button next to non-members. Users can click the add button to add a non-member to the channel. The added member then appears in the member list. This streamlines the process of building effective communication channels and fostering collaboration within the team.
  • Enhancements to trending GIFs display on mobile - iOS, Android
    Users can access daily trending GIFs when opening the GIF panel in Team Chat. The GIF panel features an updated layout with a waterfall style grid that adapts to light and dark mode.
  • Pin Zoom Docs to Team Chat channel tabs - Windows, macOS, Linux, iOS, Android
    Team Chat users can now pin existing or create new Zoom Docs directly within a channel tab. Once pinned, the doc is accessible to all channel members and can be viewed in split view mode alongside the chat. Pinning a doc follows the same user permissions as adding channel tabs. This feature enhances productivity by enabling teams to seamlessly reference and work on documents together within their chat conversations.
  • Ability to hyperlink URLs in compose box - Windows, macOS, 
    Users can now hyperlink URLs seamlessly while composing messages in Team Chat. Pasted and typed URLs are automatically hyperlinked in the compose box, eliminating the need to manually format links after sending the message. Additionally, users have the option to customize the hyperlinked text through the hyperlink modal, which pre-populates the "text to display" field with the original URL for convenience. This enhancement enhances the messaging experience by simplifying link sharing and formatting.
• Zoom web portal features
  • External user approval for Shared Spaces
    The two approval settings Require admin approval for adding external users to group chats and channels and Require admin approval for joining external group chats and channels will now include requests for adding/joining Shared Spaces. If these settings are enabled, approval requests are generated when an external user is added to a shared space or when a user is invited to join a Shared Space. However, approval requests are not generated for the general channel or any synced channels within a Shared Space, as members are automatically added to these channels. This feature enhances control over external collaborations in Shared Spaces.

Release notes for Zoom Events and Sessions

Changes to existing features

• Restrictions on authenticating for offers with bypass authentication enabled
  If the Bypass authentication setting is enabled, there will be no way to authenticate for an offer. The Add offer capability will be unavailable. To use Authenticate for an offer, authentication at registration is required. This change ensures that users cannot bypass authentication and access offers without proper authentication, enhancing security and access control.
• Expanded file support and increased limits for lobby/sponsor resources
  Event organizers can upload up to 50 files as lobby/sponsor resources, an increase from the previous limit of 5 files. Additionally, the supported file types for these resources have been expanded to match the file types allowed for webinar resources.
• Consolidate role addition and invitation emails
  The role addition email and the existing role invitation email are consolidated. The role addition email is controlled by the invitation email configuration, eliminating the need for a separate email. This simplifies the email communication process and provides a unified experience for managing roles within the Zoom Events and Sessions platform.

New and enhanced features

• Analytics features
  • Trend charts for analyzing event engagement metrics
    Hosts can analyze event engagement through trend charts that display conversion rates from registrant to attendee, average registrants by month, average attendees by month, average live attendance by month, average on-demand attendance by month, and average live attendance duration by month. The data is aggregated at the hub and account levels, providing a comprehensive view of event performance over time. This helps hosts gain insights into event performance and engagement trends.
  • Enhancements to order report ticket type and email exposure
    The transaction order report for Zoom Events displays the ticket type name instead of the Normal value. Attendees' email addresses are also always included in the report, providing hosts with the necessary transactional data for their events, regardless of whether attendees have a Zoom account.
• Attendee features
  • Improved attendee experience with content hub
    Attendees can explore a centralized content hub that provides easy access to event content, updates, and interactive features. The platform facilitates interactions and content sharing among attendees, exhibitors, and sponsors. Attendees can discover relevant content, engage with others, and stay connected throughout the event, creating a more immersive and engaging experience.
  • Standardize survey entrance and landing location
    Attendees can click the Take survey button in the email to be directed straight to the survey detail page. If the survey hasn't been completed, the survey information will be displayed. If the survey has already been completed, the existing You have filled the survey page will be displayed. This standardizes the landing location for all event types and cases when clicking the survey link in the email.
• Developer features
  • Increase daily recurring session limit to 3 sessions
    For recurring sessions with the recurrence type set to DAILY , hosts can schedule up to 3 sessions per day by setting the daily_sessions_count field to a value between 1-3. Previously, the daily recurring session limit was 1 session per day. This enhancement allows hosts to create more recurring sessions in a single day, providing greater convenience and flexibility.
  • List API for retrieving list of session reservations
    Hosts can retrieve a list of session reservations for a given event using the list API. The list API contains the attendees' emails, session names, and session IDs for each reservation. This enables hosts to easily access reservation data and automate tasks like sending pre-session notifications or updates to attendees.
• Event setup features
  • Enhancements to targeted offers for event registration
    Hosts can create customized registration links with specific ticketing options and registration requirements based on criteria like location, user identity, and custom questions. They can map these criteria to different ticket types and registration fields, enabling a personalized registration experience for various attendee segments.
  • Streamlined ticket management and targeted user segmentation
    Hosts can control which tickets are displayed in the registration form for different user segments. They can select tickets to offer for general registration or enable advanced registration controls for more complex use cases. With advanced controls, hosts can define custom criteria, including email and domain lists, to segment users and display different ticket options. Ticket-level domain and email constraints are removed, allowing hosts to customize ticket selection based on user attributes. Registration date and time are set at the link level, with ticket dates and times bounded by the link settings.
  • Improved visibility and accessibility for oversell feature
    For free events, the Oversell toggle is automatically expanded and visible by default. This change makes the oversell feature more prominent and easily accessible for hosts. Hosts can quickly enable or disable overselling for an event. The ability to oversell events provides hosts with greater flexibility in managing registrations and attendance.
  • Automatic browser-based event and session survey triggering
    Hosts can configure the ability to automatically have the event survey open in the attendee's browser when the event ends or when the attendee leaves the event. This functionality applies to single-session events (meetings and webinars) and recurring events. Multi-session events are not covered at this time.
  • Ability to customize event host and branding details for session lite events
    Hosts can update the Organized by field for their event, reflecting the accurate organization or individual hosting the event on session lite events. Additionally, hosts can add their company logo, which will be prominently displayed in the registration header. This feature allows hosts to personalize their event's branding and hosting information, providing a more tailored experience for attendees.
  • Improvements to event landing page visibility and access
    Hosts can enable the event landing page in the event creation setup and the Links & Event Access page. Enabling this feature allows both registration and the landing page to be accessible. The landing page's visibility in the left navigation is conditional based on whether it is enabled or not. To improve the relationship between the landing page and registration, the breadcrumbs have been enhanced to display the link type. These changes simplify the setup process and provide better access to the landing page when needed by hosts.
  • Improved session identification for surveys
    When adding a new session survey, the session name and its corresponding date and time will be displayed. This enhancement allows hosts to easily identify the specific session they are creating a survey for, especially when there are multiple sessions within an event. By providing the date and time along with the session name, hosts can avoid confusion and ensure they are targeting the correct session for their survey.
    Note: If there are multiple sessions in the event, this rule will apply.
  • Enhancements to Zoom Events Chat Compose and Email Compose with Zoom AI Companion
    All text generation in Zoom Events using AI companion is upgraded to 2 new text generation models. Event hosts can go to any text input box in Zoom Events setup or emails and input a prompt. The generated outputs will return from the updated text AI models. Hosts will receive 4 responses each time; 1 response comes from one model, and 3 responses come from another. There is resiliency if a single model has an outage or slow performance, and the likelihood that hosts get a useful response on the first try is increased. Additionally, when hosts submit a prompt, 4 responses are returned within 5-10 seconds.
• General features
  • Autoplay recordings from event lobby and detail pages
    Attendees can automatically play recordings after clicking a Watch recording in the event lobby or on the event detail page. The corresponding recording plays automatically on the popover window. Additionally, Video On Demand (VOD) users can enable or disable autoplay when configuring a Zoom Events channel. When enabled, the video starts playback automatically once the web page is loaded. When disabled, the video displays its thumbnail image with a Play button.
  • Watch Zoom Events recording playback with AI-powered smart chapters
    Hosts can provide an enhanced recording playback experience for attendees in the event lobby by integrating AI-powered smart chapters. Attendees can navigate through longer recordings using automatically generated smart chapters that provide an overview of the content. The recording player incorporates smart chapters if the feature is enabled on the account.
  • Enhancements to Zoom calendar integration for Zoom Events
    For Zoom Events, events are directly written to Zoom Calendar for Zoom account users, eliminating the need for third-party calendar integration. Attendees must confirm registration or join the lobby before events are added to their calendars. Hosts, special roles, and pre-registered attendees receive calendar invitations upon email delivery. Zoom account users and one-time password (OTP) users have events defaulted to their Zoom Calendars with private invitations. This feature is based on event ID and join link, preventing event redundancy. This enhancement promotes a unified event management experience within the Zoom platform.
• Host features
  • Support for no-authentication attendee data in Zoom Events
    No-authentication attendee data is available for Zoom Events. Attendees joining events without authentication will have limited access to features like chat, profiles, networking, expo, and session reservation. Their display name will be appended with "(guest)". If the email address has another ticket, they cannot access sessions assigned to that other ticket. Zoom will share the no-authentication attendee's join history and inputs with the event host, but will not store any data generated during the no-authentication join. This prevents the merging of data between non-authenticated and authenticated identities for the same attendee.
  • Improved direct join invitation with supplemental join methods
    Hosts can access additional join methods for their sessions directly from the Direct Join Link management UI. In addition to the direct join link, hosts can copy the meeting ID, passcode, and PSTN/SIP/H.323 dial-in details to include in their invitations. This ensures that attendees have multiple options to join the session, accommodating their preferred joining method.
• Hub features
  • Enhancements to content hub visibility
    Event organizers can easily access the content hub after publishing an event or on-demand video (VOD). When publishing, a link to the content hub is provided under the Publish to hub panel. Furthermore, the VOD and event listings on the hub page have clickable links in the Publish to hub column, directing organizers to the respective content hub. This streamlined workflow enhances the visibility and accessibility of the content hub, ensuring a seamless experience for organizers managing their virtual events and on-demand content.
  • Enhancements to Video On Demand channel authentication flow
    Attendees can authenticate and register for Video On Demand (VOD) channels without leaving the channel landing page. When accessing a video that requires authentication, they will be prompted to sign in to Zoom or provide an email one-time password (OTP) in the same browser tab. If registration is required, the registration form will also be displayed in the current tab. Upon completion, attendees are returned to the channel landing page.
• Integration features
  • Manual resync option for Pardot integration in Zoom Events
    Event hosts can manually trigger a resync of the Pardot integration for a Zoom Event or Session. This resync pulls all the latest registration and attendance data from Zoom Events and pushes it to the connected Pardot account. Hosts can access the Resync button on the Pardot configuration page within the Integrations tab of the event or session. When initiated, the resync process updates mapped Pardot lists with registrants, attendees, and absentees, generates session-level lists if configured, re-pushes external activities related to registration and attendance, and syncs the mapped join link field. This manual resync capability allows hosts to ensure data synchronization between the two platforms as per their requirements.
  • Tracking recording watched activity in HubSpot custom object
    The HubSpot custom object is updated to include a new field called Recording Watched to track when attendees watch event recordings. The system checks the event report regularly to identify recording watched activities and generates custom object records for those activities. If a recording is watched and the custom object hasn't been generated yet, a new record is created with the corresponding details. If the contact attended the event live and has an existing custom object record, that record is updated with the recording watched details. Separate records are created for each session watched, allowing event organizers to target attendees based on their specific recording viewing behavior.
  • Add recording watched event to HubSpot contact timeline
    When a contact watches a recording for an event, a new timeline event called Recording watched is created in their HubSpot contact timeline. The timeline event includes the event name, event date, session name, session type, and the contact's attendance duration. This feature enables marketers to engage and target event attendees based on their on-demand recording viewing behavior, providing insights into their level of engagement and interests.
• Licensing features
  • Improved asset transfer process with detailed status tracking
    Account owners and admins can transfer assets more accurately during upgrade or downgrade scenarios. Metering adjustments have been implemented, and accurate and specific transfer status messages are provided. This ensures that admins have a clear understanding of which assets have been successfully transferred and which ones may have failed due to restrictions. The improved process offers a seamless and transparent experience during asset transfers.
  • Improved license compatibility checks for converting meetings and webinars to sessions
    Account owners and admins are provided with warnings if they attempt to convert a meeting or webinar from the web portal to a session in Zoom Events or Zoom Sessions, and the license sizes are incompatible. The warning is displayed between the existing modals, after entering the event ID and before selecting the hub and confirming the conversion. This prevents issues where the session capacity is lower than the original meeting or webinar due to a smaller license size.
    Note: The conversion will not upgrade the Zoom Sessions license to match the larger meeting or webinar license.
  • Enhancements to license and feature visibility for event hubs
    Hub users can view the license plan information for their event hubs, including the license name, type (Zoom Events/Zoom Sessions Unlimited or Pay Per Attendee), and capacity. This transparency helps users understand the features and capabilities available to them based on their hub's license plan. Additionally, hub members can access a detailed breakdown of the feature suite under the Hub Settings section, categorized for easy reference. This enhancement ensures users have a clear understanding of the features they can leverage within their event hubs.
• Meeting & Webinar features
  • Poll/quiz library for Zoom Events
    Hub owners can use a dedicated poll library space within their Zoom Events hub to centralize the management of polls and quizzes for their hub. This library allows hub hosts to add polls created by the hub owner to their Zoom Sessions and Zoom Events.
• Meeting/Webinar features
  • Customize waiting room with event brand colors
    The waiting room will adopt the brand colors set for the event. The waiting room UI elements, such as the background, text, and other components, will be styled with the event's color scheme. This feature provides a branding experience for attendees, carrying over the event's visual identity from the registration page to the waiting room.

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved an issue with how emails are formatted for the Outlook client and email ICS recipient delivery, improving compatibility with the calendar attachments to allow them to be auto-added to the recipient's calendar.

Release notes for Zoom Clips

New and enhanced features

• User features
  
  • Pop out clips playback page
    Users have the option to pop out the clips playback page as a separate window, enabling them to watch a clip while simultaneously working within the Zoom app. This functionality allows for multiple pop-out playback pages to be open concurrently allowing users to multitask and have a dedicated space for clip viewing.
  • Customizable branding for Zoom Clips playback page
    Zoom Clips users can brand the web playback page and embedded video player with their own company logo and color scheme. The Zoom branding will be removed from the video page and embedded player, allowing users to fully customize the branding. This feature provides users with the ability to align the playback experience with their organization's branding.
  • Enhancements to clips view statistics
    Clip owners can now see statistics of their clips without counting their own visits or views. The Plays statistic has been added, which corresponds to the number of times users click the play button. This provides clip owners with more accurate insights into how their clips are being consumed by others.

Resolved issues

• Minor bug fixes

Note: The Restricting comment functionality for guest users and Search functionality for Zoom Clips transcripts have been pulled from the release due to issues with deployment and will be available in another upcoming release.

Release notes for Zoom Visitor Management

New and enhanced features

• General features
  • Automatic badge printing for visitors upon Kiosk check-in
    When visitors check in at the Kiosk, their badges are automatically printed on the connected badge printer. Account owners and admins can manage the badge printer settings within Zoom Visitor Management (VM) and be notified about the printer's online or offline status. They also retain the ability to initiate badge print jobs remotely. This enhances the visitor experience by providing a seamless check-in process and eliminating the need for manual badge printing by admins.

Release notes for Zoom Workspace Reservation

New and enhanced features

• Admin features
  • Allow duplicate workspace names
    Account owners and admins can create multiple workspaces with the same name, as long as they are on different floors. The workspace ID is included in various locations, such as CSV exports, imports, and admin web portal displays, to help distinguish between workspaces with the same name. CSV imports include the workspace ID to allow updates to workspaces with duplicate names.
• Integration features
  • Reserve rooms through Google Calendar integration
    Users can reserve rooms directly in Zoom for the Google Workspace add-on when creating or editing calendar events. Account owners and admins will need to enable the Workspace Reservation portion of this add-in.
• User features
  • Modify workspace or desk without recreating reservation
    Users can now change the room or desk for a reservation without canceling and making a new reservation. They can retain the existing reservation details, such as the time, Zoom link, and participants while modifying the workspace.