Enabling Agent Talk Metrics with AI Companion

Account owners and admins can enable or disable Agent Talk Metrics with AI Companion, which provides real-time analysis of an agent’s talk speed and length during customer engagements, particularly in voice channels. Agents often don't get immediate feedback on how they're speaking, which means they might not realize when they're talking too fast or being unclear. By providing instant feedback, this feature helps agents adjust their speech right away to improve their communication with customers.

Learn more about using Agent Talk Metrics with AI Companion and how Zoom AI Companion features handle your data.

For language availability, review the supported languages for Zoom AI Companion features.

Requirements for enabling Agent Talk Metrics with AI Companion

• Account owner or admin privileges
• Zoom Contact Center license

Note: AI Companion may not be available for select verticals and select regional customers.

How to enable or disable Agent Talk Metrics with AI Companion

Account

To enable or disable Agent Talk Metrics for AI Companion for all users on the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Contact Center Management then Preferences.
3. Under General Settings, scroll down to AI Companion section.
4. Click the Analyze agent talk metrics toggle to enable or disable it.
5. (Optional) To prevent all users on your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.