Removing Zoom Virtual Agent from the website

If you no longer require the Zoom Virtual Agent (ZVA) on your website, it's essential to remove it properly to avoid any unintended disruptions to your website functionality. This guide walks you through the necessary steps to permanently disable and remove the Zoom Virtual Agent from your website.

This article covers:

• How to remove Zoom Virtual Agent from the website
  • Disable Zoom Virtual Agent Campaigns
  • Remove Zoom Virtual Agent code

Prerequisites for removing Zoom Virtual Agent from the website

• Account owner or admin privileges; or relevant role/privilege
• Basic, Pro, Business, Education, or Enterprise account
• Zoom Virtual Agent license

How to remove Zoom Virtual Agent from the website

Disable Zoom Virtual Agent Campaigns

1. Sign in to the Zoom web portal.
2. In the navigation menu, click AI Management then Virtual Agent.
3. Click the Campaigns tab.
4. To the right of the running campaign, click the ellipsis icon then select Delete to disable or remove the campaign.

Remove Zoom Virtual Agent code

Coordinate with your technical team to execute the following actions, as needed:

• Remove ZVA SDK: Uninstall the ZVA SDK from all associated websites.
• Check for Button Redirections: Identify and remove any button redirections that point to ZVA URLs.
• Remove ZVA Scripts from CRM Platforms or Google Tag Manager: If your organization has integrated ZVA in any CRM Platforms or Google Tag Manager, identify and remove ZVA scripts from those environments.
• Remove ZVA SDK on Native apps: If your organization has integrated ZVA with any native apps (for example, mobile applications), make sure to remove the SDK from those environments as well.