Enabling or disabling AI Answer Generation

Admins can leverage the AI Answer Generation feature to create a more conversational and dynamic bot that uses a large language model (LLM) to generate answers from multiple sources and their knowledge base. When enabled, the bot will group the most recent five interactions and relevant knowledge base content to respond to user queries. Admins can enable this feature at the bot level by opting into Answer Generation, allowing them to decide when and how to use this advanced capability.

Prerequisites for enabling or disabling AI Answer Generation

• Account owner or admin privileges; or relevant role/privilege
• Basic, Pro, Business, Education, or Enterprise account
• Zoom Virtual Agent license

How to enable or disable AI Answer Generation

1. Sign in to the Zoom web portal.
2. In the navigation menu, click AI Management then Virtual Agent.
3. In the Chatbots tab, click the name of the chatbot to open the settings.
4. Under Knowledge Base, click the Answer generation toggle to enable or disable the use of third-party generative AI to supplement Zoom's AI models.