Enabling or disabling email address for chat and channels in Zoom Team Chat

You can send or forward emails directly to specific chats and channels by linking them to an email address. By setting up unique email addresses for each channel or chat, anyone with the address can easily send emails to that destination. This feature enhances the efficiency of sharing information across teams.

Creating and sending emails to chats and channels are enabled by default. Admins can enable or disable this feature at both the account and group levels, and can also manage which email domains are allowed.

Learn how to create and send emails to chats and channels in Zoom Team Chat.

This article covers:

• Limitations of email address for chat and channels in Zoom Team Chat
• How to enable or disable email address for chat and channels in Zoom Team Chat
  • Account
  • Group

Prerequisites for enabling or disabling email address for chat and channels in Zoom Team Chat

• Access to account and group-level settings: Account owner or admin permissions

Limitations of email address for chat and channels in Zoom Team Chat

• External users can view email addresses that have already been created, but they cannot create or delete them.
• If a user in Account A can create email addresses but a user in Account B cannot, neither user will be able to create or access email addresses for direct messages between the two accounts.

How to enable or disable email address for chat and channels in Zoom Team Chat

Account

To enable or disable email address for chat and channels for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Team Chat tab.
4. Under Sharing, click the Chat email address toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to confirm the change.
6. (Optional) Select the checkbox Only allow emails from specified domains if you want to set up a filter to accept emails exclusively from certain domains while blocking all others. Enter a domain(s), then click Save.
   Note: Admins can enter multiple domains as needed, but duplicates are not allowed.
7. (Optional) To prevent all users in your account from changing this setting, click the lock  icon, and then click Lock to confirm the setting.

Group

To enable or disable email address for chat and channels for all users in the group:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click User Management then Groups.
3. Click the user group you want to edit.
4. Click the Team Chat tab.
5. Under Sharing, click the Chat email address toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to confirm the change.