Setting up the Zoom Phone custom disclaimer

Account owners and admins can customize an emergency calling disclaimer for Zoom Phone clients across various platforms, including desktop, mobile, Zoom Phone Appliances, and the web-based client. They can create their own disclaimer that will be shown at the start of using Zoom Phone by their account. They can set the disclaimer at the account, site, group, or user levels.

The disclaimer can be displayed at different frequencies, and the text can be translated into multiple languages. This feature ensures compliance with regulations and informs users about emergency calling limitations in certain areas.

Note: This setting is only available with Zoom app version 6.2.0 or later.

This article covers:

• How to enable or disable the Zoom Phone custom disclaimer
  • Account
  • Group
  • Site
  • Phone user
• How to manage the disclaimer

Prerequisites for setting up the Zoom Phone custom disclaimer

• Pro, Business, or Education account
• Account owner or admin privileges
• Zoom Phone license

How to enable or disable the Zoom Phone custom disclaimer

Account

To enable or disable Show a custom disclaimer when starting to use Zoom Phone service for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Zoom Phone tab.
4. Under General, click the Show a custom disclaimer when starting to use Zoom Phone service toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.
6. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Group

To enable or disable Show a custom disclaimer when starting to use Zoom Phone service for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the navigation menu, click User Management then Groups.
3. Click the applicable group name from the list.
4. Click the Zoom Phone tab.
5. Under General, click the Show a custom disclaimer when starting to use Zoom Phone service toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
7. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Site

To enable or disable Show a custom disclaimer when starting to use Zoom Phone service for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit sites.
2. In the navigation menu, click Phone System Management then Company Info.
3. Click the applicable site name from the list.
4. Click the Policy tab.
5. Under General, click the Show a custom disclaimer when starting to use Zoom Phone service toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
7. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Phone user

To enable or disable Show a custom disclaimer when starting to use Zoom Phone service for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit phone users.
2. In the navigation menu, click Phone System Management then Users & Rooms.
3. Click the Users tab.
4. Click the applicable phone user name from the list.
5. Click the Policy tab.
6. Under General, click the Show a custom disclaimer when starting to use Zoom Phone service toggle to enable or disable it.
7. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.

How to manage the disclaimer

1. Enable the Show a custom disclaimer when starting to use Zoom Phone service setting at the account, group, site, or phone user level.
2. Under the setting, click Manage disclaimer.
   A pop-up window will appear.
3. In the window, set up the disclaimer:
   • Display for: Zoom Phone users: This shows the audience that will receive the custom disclaimer.
   • Frequency: Click the dropdown menu and select the frequency that you want.
     Note: Users will be shown disclaimers each time you choose to update a disclaimer and then at the frequency you select.
   • Language: Click the dropdown and select the disclaimer's language(s).
4. Click Next.
5. Complete the following information for the disclaimer:
   • Title: Enter a title for the disclaimer.
     Note: There is a maximum of 60 characters.
   • Body: Enter a message for the disclaimer.
     Note: There is a maximum of 500 characters.
   • (Optional) To the right of Participants using other languages not set up here will see the disclaimer, click Change if you selected multiple languages, then select the language that you want these specific participants to see.
6. (Optional) In the top-right corner of the window, click Preview to preview the disclaimer.
7. After you're finished setting up the custom disclaimer, click Save.