Managing Zoom App Marketplace Purchases

US-based customers can purchase subscriptions to applications from the Zoom App Marketplace for various purposes. Applications that are available to buy will have a Pricing section associated with their Marketplace listing. Once an application is purchased, admins can manage licenses associated with that purchase, assign/unassign those licenses to/from users, and upgrade/downgrade their subscriptions via their Zoom App Marketplace Billing page.

This article covers:

Prerequisites for purchasing an app from the Zoom App Marketplace

• An account admin based in the United States
• A configured United States billing address on the account’s Billing page

Limitations of purchasing an app from the Zoom App Marketplace

Purchasing an app from the Zoom App Marketplace has the following limitations:

• Zoom App Marketplace purchases are available only to users and accounts based in the United States.

How to purchase a Zoom App Marketplace subscription

If an application on the Zoom App Marketplace has a Pricing section associated with its listing, it is available for purchase. As covered in this section, an account admin can purchase an app from the marketplace for their account. In addition to free tiers, purchasable applications available on the Zoom App Marketplace can offer up to three different paid plans. Each plan has unique features outlined in the respective plan description field.

After identifying an application that you would like to purchase from the Zoom App Marketplace, follow these steps to complete your purchase:

1. Sign in to the Zoom App Marketplace as an admin.
2. Click Select Plan for the relevant pricing plan you wish to apply to your account.
3. Under Select number of users, enter the license quantity you want to purchase at the selected plan tier.
4. Under Select a subscription cycle, select your billing frequency (choosing from annual or monthly billing).
5. Under Payment method, provide your credit card information.
   Note: You must have a billing address associated with your account to purchase on the marketplace. If you are on a Zoom Basic (Free) plan, you may need to configure your billing address on your account’s Billing page.
6. Under Renewal Terms, review the terms and conditions for purchase renewal. Before completing your purchase, you must check the box certifying your agreement to the renewal terms.
7. (Optional) Click Add coupon code and enter a valid coupon code for your purchase if you have one.
8. Click Place Order.
   A confirmation page will appear once the purchase is successful.
9. (Optional) In the field under Assign licenses to users, enter the account email address(es) of the user(s) you want to have access to paid features for the purchased application, then click Assign.

Notes:

• You may only purchase licenses for a single plan tier. For example, you cannot purchase 10 licenses at a Pro tier and 5 licenses at an Enterprise tier.
• App developers may set caps on the number of licenses available for certain plans. For example, a Pro tier may limit you to 10 licenses, requiring you to upgrade your tier if you need more licenses.
• App developers can offer a free trial for some tiers. Unless otherwise stated, no payment method is required, and the free trial will not automatically convert to a paid plan. You can upgrade to a paid subscription anytime before or after the trial ends by clicking Subscribe on the marketplace Billing page. If the free trial expires and you have not upgraded, any associated features granted by the free trial will be removed from your account.

How to manage existing Zoom App Marketplace subscriptions

Renew a Zoom App Marketplace subscription

Marketplace applications renew automatically based on the selected billing cycle (annually or monthly) using the payment method on file, except for most free trials unless otherwise stated. Review the full terms and conditions on the purchase checkout page. You can cancel auto-renewal up to two days before your next billing cycle to avoid future charges unless otherwise required by law.

Edit a Zoom App Marketplace subscription

After purchasing a subscription plan on the Zoom App Marketplace, you can edit your plan at any time. Editing a subscription includes upgrading or downgrading your pricing tier and adding or removing licenses.

1. Sign in to the Zoom App Marketplace as an admin.
2. In the upper-right header menu, click Manage.
3. In the left navigation menu, click Billing.
4. Click the ellipsis  associated with the subscription you wish to edit.
5. Click Edit Plan.
6. On this page, you can make the following changes:
   • Switch pricing tiers by clicking Switch plans.
   • Increase or decrease your licenses via the Select number of users field.
   • Change your billing cycle between Annual and Monthly.
   • Change your payment method by clicking Change next to the current payment method.
7. Once you have made your changes, confirm your agreement to the renewal terms to proceed with your purchase.
8. Click Place Order.
   A confirmation page will appear once the change is successful.
9. (Optional) If you added licenses, enter the account email address(es) of the user(s) to whom you want to assign the new licenses, then click Assign.

Notes:

• Upgrades to an app purchase take effect immediately, while downgrades will take effect at the next billing cycle.
• If you have downgraded your subscription, you can reverse the action at any time before it takes effect at the start of the next billing cycle. You can do this via the Zoom App Marketplace Billing page.
• After a downgrade, if you have more assigned licenses than your available quantity, they will be automatically unassigned. Automated license unassignment is completed based on the most recent assignments.

Cancel a Zoom App Marketplace subscription

You can cancel your marketplace subscription renewals at any time via the marketplace by following the steps below.

1. Sign in to the Zoom App Marketplace as an admin.
2. In the upper-right header menu, click Manage.
3. In the left navigation menu, click Billing.
4. Locate the subscription you wish to cancel, click the ellipsis , and then click Cancel Subscription.
   A new window will appear.
5. (Optional) Under Please select your reason for canceling, provide a cancellation reason.
6. Click Cancel Subscription to confirm.

Notes:

• If your application subscription is canceled or fails to renew, licenses will be automatically unassigned once the cancellation goes into effect. This cancellation will take effect at the start of the next billing cycle. You can continue to use your purchased licenses until the cancellation goes into effect.
• To avoid being charged for the next billing cycle, you must cancel your subscription at least two days before the end of the current billing cycle.
• If you cancel your subscription, you will not be refunded for the remaining period of your billing cycle.
• You can reverse your cancellation at any time before the cancellation goes into effect to prevent service disruption.

How to manage purchased marketplace app licenses

Once licenses are purchased for an app in the Zoom App Marketplace, you must assign them to users. Users will then have access to the features associated with the purchased plan. Immediately following checkout, you can assign your newly purchased licenses to users in the confirmation window that appears to confirm your purchase.

Alternatively, you can assign and/or unassign licenses later in the App Licenses tab.

Assign Zoom App Marketplace licenses

1. Sign in to the Zoom App Marketplace as an admin.
2. In the upper-right header menu, click Manage.
3. In the left navigation menu, click Billing.
4. Locate the subscription with licenses you wish to assign and click the ellipsis , then click Assign Licenses.
   You will be directed to the app's License page.
5. Click the Assign Licenses button.
6. Enter the account email address(es) of the user(s) you want to have access to paid features for the purchased application.

Unassign Zoom App Marketplace licenses

1. Sign in to the Zoom App Marketplace as an admin.
2. In the upper-right header menu, click Manage.
3. In the left navigation menu, click Billing.
4. Locate the subscription with licenses you wish to assign, click the ellipsis , and then click Assign Licenses.
   You will be directed to the app's License page.
5. Locate the user whose license you wish to remove and click Unassign.