Configuring Zoom Webinar payments and billing management
To ensure tax compliance and enhance user experience, Zoom Webinar has introduced a feature that requires paid webinar hosts to provide specific business information. Hosts must enter the following details:
The type of business (individual or business)
Date of birth (for individuals)
Registered business name (for businesses)
Seller trading name
Tax Identification Number (TIN)
Phone number
The account's sold-to address
This requirement is crucial for capturing tax information. For any new or existing accounts setting up paid webinars, this information must be filled and saved to comply with tax regulations and to host a paid webinar.
Note: This feature change will not impact any existing scheduled webinars with ongoing registration. When scheduling a new webinar, the option to charge a registration fee will be disabled until valid information is provided.
Note: Only the account owner or admin can complete setting up a business or personal account. Hosts do not have these permissions.
Add business and billing information
Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
In the navigation menu, click Account Management, then Account Settings.
At the top, click the Webinar tab.
Under Registrations, find the Allow host to charge registration fee setting.
Under the Allow host to charge registration fee setting, to the right of Accounttype:Not Set, click Addbusiness and billing info. A pop-up window will appear.
How does Zoom Webinars work with PayPal?
The Zoom with PayPal integration lets you charge a registration fee for your webinar through PayPal. Due to specific marketplace rules, in some cases, Zoom Communications, Inc. (“Zoom”) is required to collect and remit VAT/GST on your behalf which may impact the amount that you receive from PayPal in relation to your webinar registration fees.
FAQ for webinar paid registration (GST and VAT)
This FAQ relates solely to VAT and GST with respect to registration fees that you charge to registrants via the Zoom Webinar PayPal integration. If you have questions about VAT and GST in relation to Zoom Events and/or Zoom Sessions ticket sales, please refer to our dedicated Zoom Events and Zoom Sessions GST and VAT FAQ.
This FAQ is not applicable to your purchase of Zoom webinar services from Zoom. If you have questions regarding VAT or GST relating to the purchase of other Zoom services, please refer to the jurisdiction specific VAT and GST FAQs.
Why is value-added tax (VAT) relevant in relation to marketplaces?
Indirect tax rules in respect of marketplaces can vary significantly depending on the location of the seller, the location of the registrant as well as the status of the seller or registrant (such as business/non-business).
Zoom may have a requirement to collect Value-Added Tax (VAT), Goods and Services Tax (GST), and/or other indirect taxes on the amounts charged to registrants by sellers under specific marketplace rules.
Please refer to the relevant section of this document for the rules where sellers and registrants are located to determine when Zoom may be required to collect VAT or GST on the amounts charged by a seller to a registrant.
How does Zoom determine where I (the seller) am located?
Zoom determines the location of the seller based on information in your Zoom billing portal at the time of the transaction. The indirect tax rules and responsibilities for who collects and remits VAT will vary depending on where the seller is located; as such, it is important that the information in your Zoom billing portal is accurate. To review and, if necessary, update your Zoom billing information, please follow the steps below depending on where your billing portal is located in the left navigation menu of the Zoom web portal. Not sure how to identify where your billing portal is located? Learn how to locate your billing settings:
Any changes made to your location, billing details, and/or VAT registration status will impact future transactions only, no changes will be made in respect of historic transactions.
Zoom performs periodic validation checks of the seller’s VAT number to ensure that the VAT number remains valid. If, during these periodic validations, it is identified that your VAT number is no longer valid, Zoom may automatically update your account which may impact the seller’s status (such as business/non-business) and taxation.
How does Zoom determine where the registrant is located?
This is based on the "Sold To" address location provided by the registrant to Zoom at the time of registration, which is subject to cross-referencing against other information as required by the specific laws in each country.
Are webinar registration fees treated as tax-inclusive or tax exclusive?
For registration fees charged to registrants located outside of the US & Canada, the registration fee charged to registrants will be treated as inclusive of indirect taxes. This means that the amounts remitted to you will be reduced by any taxes that Zoom is required to collect on the amounts charged to the registrants. As this could impact the amount you receive, please consider the implications of any potential VAT and GST impact when setting pricing.
Where Zoom is not required to collect and remit indirect taxes on the price charged to registrants, sellers are responsible for determining, calculating and remitting applicable indirect taxes separately.
Is there any difference if my webinar is live or on-demand?
On-demand webinars can require a registration fee. If someone registers before the webinar starts, they gain access to both the live webinar and the recording. If someone registers after the webinar starts, they can only view the recording and will not be charged a registration fee. To this extent, fees charged for registration to webinars are considered to relate to live webinars for VAT/GST purposes.
The definition of digital services varies by jurisdiction, this is typically based on the applicable legislation in the jurisdiction of the registrant due to the so-called destination principle. In some jurisdictions, live webinars are considered within the scope of digital services; however, in other jurisdictions, live webinars are specifically excluded from the definition of digital services.
Disclaimer
Every seller and registrant is unique and so are their specific tax circumstances. The information in this document should not be considered as tax advice, but as a general overview of relevant tax rules relating to the webinar PayPal integration. Where Zoom is required to collect and remit VAT/GST based on specific marketplace rules, Zoom will do so; however, you are required to ensure compliance with all other indirect and non-indirect tax liabilities arising from sales made via the webinar PayPal integration.
Zoom cannot provide you with tax advice for your individual situation, and therefore we strongly recommend speaking with a professional tax advisor for tailored advice.
Region and country-specific guidelines
Note: The region and country-specific guidelines below set out jurisdictions where Zoom may be required to collect and remit VAT/GST on your behalf. For any jurisdictions not mentioned below, as a seller, you are responsible for determining, calculating, and remitting applicable indirect taxes arising in relation to registration fees charged to those registrants.
Australia
Sharing Economy Reporting Regime (SERR)
The Sharing Economy Reporting Regime (SERR), requires Zoom, as an Electronic Distribution Platform, to report specific details about transactions that are connected with Australia to the Australian Taxation Office (ATO). Zoom must report details regarding registration fees charged to registrants that are “connected with Australia” for the following reporting periods:
1 July to 31 December – report must be submitted by 31 January of the following year
1 January to 30 June – report must be submitted by 31 July of that year.
For Zoom webinar PayPal integration purposes, a registration fee is connected with Australia if:
You are a seller located in Australia
You are a seller located outside of Australia, who charges a registration fee to non-GST registered registrants in Australia.*
*This is subject to change with effect from 1 July 2025 as a result of a consultation being undertaken by the ATO.
Zoom is required to report the following information in relation to your supplies that are connected with Australia:
Due to specific VAT rules in Cameroon, Zoom is responsible for determining, calculating, and remitting VAT on registration fees charged to registrants deemed to be located in Cameroon for VAT purposes. You do not need to calculate and remit Cameroon VAT separately in relation to registration fees charged to registrants deemed to be located in Cameroon for VAT purposes. This applies both if you are a seller located in Cameroon or a seller located outside of Cameroon.
Canada
Egypt
Due to specific VAT rules in Egypt, Zoom is responsible for determining, calculating, and remitting VAT on registration fees charged to registrants deemed to be located in Egypt for VAT purposes. You do not need to calculate and remit Egyptian VAT separately in relation to registration fees charged to registrants deemed to be located in Egypt for VAT purposes. This applies both if you are a seller located in Egypt or a seller located outside of Egypt.
India
As per the Zoom Terms of Service, when used in the Zoom Webinar PayPal registration VAT and GST FAQs, “Zoom,” “we,” “us,” or “our” refers to the Zoom entity with whom you are contracting in your Agreement as defined in the Zoom Terms of Service. To this extent, please note that Zoom has multiple GST registrations in India:
Zoom Communications, Inc. - registered as a supplier of Online Information and Data Retrieval Services (“OIDAR services”); and
ZVC India Private Limited (“ZVC India”) - registered as a regular taxpayer.
In relation to your Zoom webinar subscription, if the “Sold To” country is India and the billing currency is Indian Rupees (INR), you will be supplied through ZVC India. Otherwise, you will be supplied through Zoom Communications, Inc.
ZVC India Private Limited (“ZVC India”)
Note: This section applies where your Zoom webinar subscription shows a “Sold To” country of India and is billed in INR.
As a seller, where your Zoom webinar subscription is supplied by ZVC India, you're responsible for determining, calculating, and remitting Indian GST in relation to registration fees charged to registrants deemed to be located in India for GST purposes. This applies both if you are a seller located in India or a seller located outside of India.
Zoom Communications, Inc.
Note: This section applies where your Zoom webinar subscription is not billed in INR.
Malaysia
Due to specific rules in Malaysia, Zoom is responsible for determining, calculating, and remitting Digital Services Tax (“DST”) on registration fees charged to registrants deemed to be located in Malaysia for DST purposes. You do not need to calculate and remit Malaysian DST separately in relation to registration fees charged to registrants deemed to be located in Malaysia for DST purposes. This applies both if you are a seller located in Malaysia or a seller located outside of Malaysia.
Kingdom of Saudi Arabia (KSA)
Republic of Moldova
New Zealand
Due to specific GST rules in New Zealand, Zoom is responsible for determining, calculating, and remitting GST on registration fees charged to registrants deemed to be located in New Zealand for GST purposes. You do not need to calculate and remit New Zealand GST separately in relation to registration fees charged to registrants deemed to be located in New Zealand for GST purposes.
Nigeria
Due to specific VAT rules in Nigeria, Zoom is responsible for determining, calculating, and remitting VAT on registration fees charged to registrants deemed to be located in Nigeria for VAT purposes. You do not need to calculate and remit Nigerian VAT separately in relation to registration fees charged to registrants deemed to be located in Nigeria for VAT purposes. This applies both if you are a seller located in Nigeria or a seller located outside of Nigeria.