Configuring Zoom Webinar payments and billing management

To ensure tax compliance and enhance user experience, Zoom Webinar has introduced a feature that requires paid webinar hosts to provide specific business information. Hosts must enter the following details:

The type of business (individual or business)
Date of birth (for individuals)
Registered business name (for businesses)
Seller trading name
Tax Identification Number (TIN)
Phone number
The account's sold-to address

This requirement is crucial for capturing tax information. For any new or existing accounts setting up paid webinars, this information must be filled and saved to comply with tax regulations and to host a paid webinar.

Note: This feature change will not impact any existing scheduled webinars with ongoing registration. When scheduling a new webinar, the option to charge a registration fee will be disabled until valid information is provided.

Learn more about configuring Zoom Webinar with PayPal.

Requirements for configuring account business information for Zoom Webinar

Account owner or admin privileges
Zoom Webinars add-on
PayPal business or personal account

How to set up a Business or Personal account
- Add business and billing information
How does Zoom Webinars work with PayPal?
FAQ for webinar paid registration (GST and VAT)

How to set up a Business or Personal account

Note: Only the account owner or admin can complete setting up a business or personal account. Hosts do not have these permissions.

Add business and billing information

Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
In the navigation menu, click Account Management, then Account Settings.
At the top, click the Webinar tab.
Under Registrations, find the Allow host to charge registration fee setting.
Under the Allow host to charge registration fee setting, to the right of Account type: Not Set, click Add business and billing info.
A pop-up window will appear.

Set up a Business account

Access the Add business and billing info window.
In the window, complete the following information:
- Choose an account type: Select the Business account option.
  This option includes business entities, such as but not limited to a corporation or limited company registered under state or local jurisdiction law.
- Registered business name: The name of the business as registered with the applicable state or local jurisdiction.
- (Optional) Seller trading name: The name used to identify the business that is different from the registered business name, if applicable.
- Tax identification number: The Tax Identification Number is the unique identifying number used for tax purposes in the business jurisdiction of tax residence. The jurisdiction of tax residence is considered to be your "Sold To" country as per your Zoom billing information.
- Contact phone number: Enter the contact phone number for your business.
Click Save.
Your business information will appear in the Zoom web portal, under the Account type: Not Set setting.

Set up a Personal account

Access the Add business and billing info window.
In the window, complete the following information:
- Choose an account type: Select the Personal account option.
  This option includes anyone who does not fall under the definition of a business.
- Date of birth: Enter your date of birth.
- Contact phone number: Enter your phone number.
Click Save.
Your business information will appear in the Zoom web portal, under the Account type: Not Set setting.

How does Zoom Webinars work with PayPal?

The Zoom with PayPal integration lets you charge a registration fee for your webinar through PayPal. Due to specific marketplace rules, in some cases, Zoom Communications, Inc. (“Zoom”) is required to collect and remit VAT/GST on your behalf which may impact the amount that you receive from PayPal in relation to your webinar registration fees.

FAQ for webinar paid registration (GST and VAT)

This FAQ relates solely to VAT and GST with respect to registration fees that you charge to registrants via the Zoom Webinar PayPal integration. If you have questions about VAT and GST in relation to Zoom Events and/or Zoom Sessions ticket sales, please refer to our dedicated Zoom Events and Zoom Sessions GST and VAT FAQ.

This FAQ is not applicable to your purchase of Zoom webinar services from Zoom. If you have questions regarding VAT or GST relating to the purchase of other Zoom services, please refer to the jurisdiction specific VAT and GST FAQs.

Why is value-added tax (VAT) relevant in relation to marketplaces?

Indirect tax rules in respect of marketplaces can vary significantly depending on the location of the seller, the location of the registrant as well as the status of the seller or registrant (such as business/non-business).

Zoom may have a requirement to collect Value-Added Tax (VAT), Goods and Services Tax (GST), and/or other indirect taxes on the amounts charged to registrants by sellers under specific marketplace rules.

Please refer to the relevant section of this document for the rules where sellers and registrants are located to determine when Zoom may be required to collect VAT or GST on the amounts charged by a seller to a registrant.

How does Zoom determine where I (the seller) am located?

Zoom determines the location of the seller based on information in your Zoom billing portal at the time of the transaction. The indirect tax rules and responsibilities for who collects and remits VAT will vary depending on where the seller is located; as such, it is important that the information in your Zoom billing portal is accurate. To review and, if necessary, update your Zoom billing information, please follow the steps below depending on where your billing portal is located in the left navigation menu of the Zoom web portal. Not sure how to identify where your billing portal is located? Learn how to locate your billing settings:

Billing portal under Plans and Billing

Sign in to the Zoom web portal.
In the navigation menu, click Plans and Billing, then Billing Management.
In the Contact Information section, click Edit.
Note: If you don’t see Contact information, click Add billing information.
If required, update the relevant information, then click Save.

Billing portal under Account Management

Sign in to the Zoom web portal.
In the navigation menu, click Account Management, then Billing.
Click the Billing Information tab.
To the right of Sold To Contact, click Edit.
If required, update the relevant information, then click Save.

Any changes made to your location, billing details, and/or VAT registration status will impact future transactions only, no changes will be made in respect of historic transactions.

Zoom performs periodic validation checks of the seller’s VAT number to ensure that the VAT number remains valid. If, during these periodic validations, it is identified that your VAT number is no longer valid, Zoom may automatically update your account which may impact the seller’s status (such as business/non-business) and taxation.

How does Zoom determine where the registrant is located?

This is based on the "Sold To" address location provided by the registrant to Zoom at the time of registration, which is subject to cross-referencing against other information as required by the specific laws in each country.

Are webinar registration fees treated as tax-inclusive or tax exclusive?

For registration fees charged to registrants located outside of the US & Canada, the registration fee charged to registrants will be treated as inclusive of indirect taxes. This means that the amounts remitted to you will be reduced by any taxes that Zoom is required to collect on the amounts charged to the registrants. As this could impact the amount you receive, please consider the implications of any potential VAT and GST impact when setting pricing.

Where Zoom is not required to collect and remit indirect taxes on the price charged to registrants, sellers are responsible for determining, calculating and remitting applicable indirect taxes separately.

Is there any difference if my webinar is live or on-demand?

On-demand webinars can require a registration fee. If someone registers before the webinar starts, they gain access to both the live webinar and the recording. If someone registers after the webinar starts, they can only view the recording and will not be charged a registration fee. To this extent, fees charged for registration to webinars are considered to relate to live webinars for VAT/GST purposes.

The definition of digital services varies by jurisdiction, this is typically based on the applicable legislation in the jurisdiction of the registrant due to the so-called destination principle. In some jurisdictions, live webinars are considered within the scope of digital services; however, in other jurisdictions, live webinars are specifically excluded from the definition of digital services.

Disclaimer

Every seller and registrant is unique and so are their specific tax circumstances. The information in this document should not be considered as tax advice, but as a general overview of relevant tax rules relating to the webinar PayPal integration. Where Zoom is required to collect and remit VAT/GST based on specific marketplace rules, Zoom will do so; however, you are required to ensure compliance with all other indirect and non-indirect tax liabilities arising from sales made via the webinar PayPal integration.

Zoom cannot provide you with tax advice for your individual situation, and therefore we strongly recommend speaking with a professional tax advisor for tailored advice.

Region and country-specific guidelines

Note: The region and country-specific guidelines below set out jurisdictions where Zoom may be required to collect and remit VAT/GST on your behalf. For any jurisdictions not mentioned below, as a seller, you are responsible for determining, calculating, and remitting applicable indirect taxes arising in relation to registration fees charged to those registrants.

Australia

Sellers located in Australia

Sellers located in Australia agree that Zoom, as an Electronic Distribution Platform, is responsible for determining, calculating, and remitting GST to the Australian Tax Office (ATO) in relation to webinar registration fees charged to registrants deemed to be located in Australia for GST purposes.

Sellers located outside of Australia

If you are a seller located outside of Australia, Zoom is deemed to be an Electronic Distribution Platform for Australian GST purposes and is therefore responsible for determining, calculating, and remitting GST to the Australian Tax Office (ATO) in relation to webinar registration fees charged to registrants deemed to be located in Australia for GST purposes.

Sharing Economy Reporting Regime (SERR)

The Sharing Economy Reporting Regime (SERR), requires Zoom, as an Electronic Distribution Platform, to report specific details about transactions that are connected with Australia to the Australian Taxation Office (ATO). Zoom must report details regarding registration fees charged to registrants that are “connected with Australia” for the following reporting periods:

1 July to 31 December – report must be submitted by 31 January of the following year
1 January to 30 June – report must be submitted by 31 July of that year.

For Zoom webinar PayPal integration purposes, a registration fee is connected with Australia if:

You are a seller located in Australia
You are a seller located outside of Australia, who charges a registration fee to non-GST registered registrants in Australia.*

*This is subject to change with effect from 1 July 2025 as a result of a consultation being undertaken by the ATO.

Zoom is required to report the following information in relation to your supplies that are connected with Australia:

For individuals

Seller First Name
Seller Last Name
Seller Date of Birth
Seller Address, including city, state and zip code
Seller Phone number
Seller Email address
Financial account identifiers such as, your PayPal identification number to which payments are received
Gross income from sales, connected with Australia, made via the webinar PayPal integration on a quarterly basis, including any refunds for cancelled registrations.
GST amounts attributed to total income such as, where Zoom is required to collect and remit Australian GST on your behalf, this will be reported to the ATO.
Total number of registrations on a quarterly basis.

For businesses

Registered Business Name
Seller Trading Name (if applicable)
If you are an Australian seller, your Australian Business Number (ABN)
If you are not an Australian seller, your Tax Identification Number in your country of establishment
Seller Address, including city, state and zip code
Seller Phone number
Seller Email address
Financial account identifiers such as, your PayPal identification number to which payments are received
Gross income from sales, connected with Australia, made via the webinar PayPal integration on a quarterly basis, including any refunds for cancelled registrations.
GST amounts attributed to total income such as, where Zoom is required to collect and remit Australian GST on your behalf, this will be reported to the ATO.
Total number of registrations on a quarterly basis.

Learn how to verify or update your business information for the purposes of SERR.

Cameroon

Due to specific VAT rules in Cameroon, Zoom is responsible for determining, calculating, and remitting VAT on registration fees charged to registrants deemed to be located in Cameroon for VAT purposes. You do not need to calculate and remit Cameroon VAT separately in relation to registration fees charged to registrants deemed to be located in Cameroon for VAT purposes. This applies both if you are a seller located in Cameroon or a seller located outside of Cameroon.

Canada

Federal

Sellers located in Canada that are required to be registered for Goods and Services Tax / Harmonized Sales Tax (“GST/HST”), agree to enter into the election pursuant to Subsection 177 (1.1) of the Excise Tax Act (Canada) to jointly elect for Zoom, acting as agent for the purposes of GST/HST, to determine, calculate and remit GST/HST in relation to registration fees charged to registrants deemed to be located in Canada for G/HST purposes. Further, you hereby acknowledge that you have completed, signed, and returned Form GST506 to Zoom and that both parties to this election are jointly and severally liable for certain GST/HST obligations as specified under local laws.

Sellers that have not completed, signed, and returned Form GST506 hereby acknowledge that they are not resident in Canada, do not carry on business in Canada for the purposes of the Excise Tax Act, are not registered or required to be registered for GST/HST purposes in Canada and therefore acknowledge that Zoom will determine, calculate and remit GST/HST in relation to registration fees charged to registrants deemed to be located in Canada for G/HST purposes.

Quebec

Sellers located in Quebec that are required to be registered for Quebec Sales Tax (“QST”), agree to enter into the election pursuant to Section 41.0.1 of the Act respecting the Quebec Sales Tax (“AQST”) to jointly elect for Zoom, acting as agent for the purposes of QST, to determine, calculate and remit QST in relation to registration fees charged to registrants deemed to be located in Quebec for QST purposes. Further, you hereby acknowledge that you have completed, signed, and returned Form FP-2506-V to Zoom and that both parties to this election are jointly and severally liable for certain QST obligations as specified under local laws.

Sellers that have not completed, signed, and returned Form FP-2506-V hereby acknowledge that they are not resident in Quebec, are not registered or required to be registered for QST purposes in Canada and therefore acknowledge that Zoom will determine, calculate and remit QST in relation to registration fees charged to registrants deemed to be located in Quebec for QST purposes.

British Columbia

Sellers registered as collectors of British Columbia Provincial Sales Tax
If you are a seller registered as a collector for the purposes of British Columbia Provincial Sales Tax (“PST”), you're responsible for determining, calculating, and remitting PST on registration fees charged to registrants deemed to be located in British Columbia for PST purposes.
Sellers not registered as collectors of British Columbia Provincial Sales Tax
If you are a seller and are not registered as a collector for the purposes of British Columbia Provincial Sales Tax (“PST”), Zoom is responsible for determining, calculating, and remitting BC PST (in addition to GST/HST, as applicable) on registration fees charged to registrants deemed to be located in British Columbia for PST purposes.

Manitoba

Under current legislation, as a seller, you're responsible for determining, calculating, and remitting Retail Sales Tax (“RST”) on registration fees charged to registrants deemed to be located in Manitoba for RST purposes. This applies both if you are a seller located in Manitoba or a seller located outside of Manitoba.

Saskatchewan

Due to specific Saskatchewan tax law, Zoom is responsible for determining, calculating, and remitting Provincial Sales Tax (“PST”) (in addition to GST/HST, as applicable) on registration fees charged to registrants deemed to be located in Saskatchewan for PST purposes. This applies both if you are a seller located in Saskatchewan or a seller located outside of Saskatchewan and regardless of your PST registration status.

Egypt

Due to specific VAT rules in Egypt, Zoom is responsible for determining, calculating, and remitting VAT on registration fees charged to registrants deemed to be located in Egypt for VAT purposes. You do not need to calculate and remit Egyptian VAT separately in relation to registration fees charged to registrants deemed to be located in Egypt for VAT purposes. This applies both if you are a seller located in Egypt or a seller located outside of Egypt.

India

As per the Zoom Terms of Service, when used in the Zoom Webinar PayPal registration VAT and GST FAQs, “Zoom,” “we,” “us,” or “our” refers to the Zoom entity with whom you are contracting in your Agreement as defined in the Zoom Terms of Service. To this extent, please note that Zoom has multiple GST registrations in India:

Zoom Communications, Inc. - registered as a supplier of Online Information and Data Retrieval Services (“OIDAR services”); and
ZVC India Private Limited (“ZVC India”) - registered as a regular taxpayer.

In relation to your Zoom webinar subscription, if the “Sold To” country is India and the billing currency is Indian Rupees (INR), you will be supplied through ZVC India. Otherwise, you will be supplied through Zoom Communications, Inc.

ZVC India Private Limited (“ZVC India”)

Note: This section applies where your Zoom webinar subscription shows a “Sold To” country of India and is billed in INR.

As a seller, where your Zoom webinar subscription is supplied by ZVC India, you're responsible for determining, calculating, and remitting Indian GST in relation to registration fees charged to registrants deemed to be located in India for GST purposes. This applies both if you are a seller located in India or a seller located outside of India.

Zoom Communications, Inc.

Note: This section applies where your Zoom webinar subscription is not billed in INR.

Sellers located in India

If you are a seller located in India, you’re responsible for determining, calculating and remitting Indian GST in relation to registration fees charged to registrants deemed to be located in India for GST purposes.

Sellers located outside of India

Sales to non-GST-registered registrants in India
Due to specific GST rules in India relating to non-resident platforms, if you are a seller located outside of India, and you sell to non-GST-registered registrants in India, Zoom is responsible for determining, calculating and remitting Indian GST in relation to registration fees charged to registrants deemed to be located in India for GST purposes. You do not need to calculate and remit Indian GST separately in relation to registration fees charged to registrants deemed to be located in India for GST purposes.
Sales to GST-registered registrants in India
If you are a seller located outside of India, and you sell to GST-registered registrants in India, you’re responsible for determining, calculating, and remitting any GST in relation to registration fees charged to registrants deemed to be located in India for GST purposes. Please note, there may be an obligation for the registrant to self-assess for the GST under the "reverse charge" mechanism.

Malaysia

Due to specific rules in Malaysia, Zoom is responsible for determining, calculating, and remitting Digital Services Tax (“DST”) on registration fees charged to registrants deemed to be located in Malaysia for DST purposes. You do not need to calculate and remit Malaysian DST separately in relation to registration fees charged to registrants deemed to be located in Malaysia for DST purposes. This applies both if you are a seller located in Malaysia or a seller located outside of Malaysia.

Kingdom of Saudi Arabia (KSA)

Sellers located in Kingdom of Saudi Arabia (KSA)

As a seller, you're responsible for determining, calculating, and remitting VAT on registration fees charged to registrants deemed to be located in KSA for VAT purposes.

Sellers located outside of Kingdom of Saudi Arabia (KSA)

Due to specific VAT rules in KSA, Zoom is responsible for determining, calculating, and remitting VAT on registration fees charged to registrants deemed to be located in KSA for VAT purposes. You do not need to calculate and remit KSA VAT separately in relation to registration fees charged to registrants deemed to be located in KSA for VAT purposes.

Republic of Moldova

Sellers located in Moldova

As a seller, you're responsible for determining, calculating, and remitting VAT on registration fees charged to registrants deemed to be located in Moldova for VAT purposes.

Sellers located outside of Moldova

Due to specific VAT rules in Moldova, Zoom is responsible for determining, calculating, and remitting VAT on registration fees charged to registrants deemed to be located in Moldova for VAT purposes. You do not need to calculate and remit Moldovan VAT separately in relation to registration fees charged to registrants deemed to be located in Moldova for VAT purposes.

New Zealand

Due to specific GST rules in New Zealand, Zoom is responsible for determining, calculating, and remitting GST on registration fees charged to registrants deemed to be located in New Zealand for GST purposes. You do not need to calculate and remit New Zealand GST separately in relation to registration fees charged to registrants deemed to be located in New Zealand for GST purposes.

Nigeria

Due to specific VAT rules in Nigeria, Zoom is responsible for determining, calculating, and remitting VAT on registration fees charged to registrants deemed to be located in Nigeria for VAT purposes. You do not need to calculate and remit Nigerian VAT separately in relation to registration fees charged to registrants deemed to be located in Nigeria for VAT purposes. This applies both if you are a seller located in Nigeria or a seller located outside of Nigeria.

Singapore

Sellers located in Singapore

As a seller, you're responsible for determining, calculating, and remitting GST on registration fees charged to registrants deemed to be located in Singapore for GST purposes.

Sellers located outside of Singapore

Sales to non-GST registered registrants
Zoom is responsible for determining, calculating, and remitting GST to the Singaporean tax authorities on registration fees charged to registrants deemed to be located in Singapore for GST purposes, where they are not registered for GST. You do not need to calculate and remit GST separately in relation to registration fees charged to non-GST registered registrants deemed to be located in Singapore for GST purposes.

Sales to GST registered registrants
As a seller, you're responsible for determining, calculating, and remitting any GST on registration fees charged to registrants deemed to be located in Singapore for GST purposes, where they are registered for GST in Singapore. Please note, there may be an obligation for the registrant to self-assess for the GST under the "reverse charge" mechanism.

South Korea

Sellers located in South Korea

As a seller, you're responsible for determining, calculating, and remitting VAT on registration fees charged to registrants deemed to be located in South Korea for VAT purposes.

Sellers located outside of South Korea

Due to specific VAT rules in South Korea, Zoom is responsible for determining, calculating, and remitting VAT to the South Korean tax authorities on registration fees charged to registrants deemed to be located in South Korea for VAT purposes. You do not need to calculate and remit South Korean VAT separately in relation to registration fees charged to registrants deemed to be located in South Korea for VAT purposes.