Configuring Zoom Webinar payments and billing management

To ensure tax compliance and enhance user experience, Zoom Webinar has introduced a feature that requires paid webinar hosts to provide specific business information. Hosts must enter the following details:

This requirement is crucial for capturing tax information. For any new or existing accounts setting up paid webinars, this information must be filled and saved to comply with tax regulations and to host a paid webinar.

Note: This feature change will not impact any existing scheduled webinars with ongoing registration. When scheduling a new webinar, the option to charge a registration fee will be disabled until valid information is provided. 

Learn more about configuring Zoom Webinar with PayPal.

Requirements for configuring account business information for Zoom Webinar

Table of Contents

How to set up a Business or Personal account

Note: Only the account owner or admin can complete setting up a business or personal account. Hosts do not have these permissions.

Add business and billing information

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management, then Account Settings.
  3. At the top, click the Webinar tab.
  4. Under Registrations, find the Allow host to charge registration fee setting.
  5. Under the Allow host to charge registration fee setting, to the right of Account type: Not Set, click Add business and billing info.
    A pop-up window will appear.
Set up a Business account
  1. Access the Add business and billing info window.
  2. In the window, complete the following information:
    • Choose an account type: Select the Business account option.
      This option includes business entities, such as but not limited to a corporation or limited company registered under state or local jurisdiction law.
    • Registered business name: The name of the business as registered with the applicable state or local jurisdiction.
    • (Optional) Seller trading name: The name used to identify the business that is different from the registered business name, if applicable.
    • Tax identification number: The Tax Identification Number is the unique identifying number used for tax purposes in the business jurisdiction of tax residence. The jurisdiction of tax residence is considered to be your "Sold To" country as per your Zoom billing information.
    • Contact phone number: Enter the contact phone number for your business.
  3. Click Save.
    Your business information will appear in the Zoom web portal, under the Account type: Not Set setting.
Set up a Personal account
  1. Access the Add business and billing info window.
  2. In the window, complete the following information:
    • Choose an account type: Select the Personal account option.
      This option includes anyone who does not fall under the definition of a business.
    • Date of birth: Enter your date of birth.
    • Contact phone number: Enter your phone number.
  3. Click Save.
    Your business information will appear in the Zoom web portal, under the Account type: Not Set setting.

Zoom Webinars with PayPal

The Zoom Webinars with PayPal integration lets you charge a registration fee for your webinar through PayPal. Due to specific marketplace rules, in some cases, Zoom Communications, Inc. (“Zoom”) is required to collect and remit VAT/GST on your behalf which may impact the amount that you receive from PayPal in relation to your webinar registration fees.

Notes:

Zoom Webinars GST and VAT

If you have questions about GST and VAT in relation to Zoom Webinars ticket sales, please refer to our dedicated support article for frequently asked questions about Zoom Webinars GST and VAT.