Using Zoom Rooms with macOS Sequoia

Issue

Certain Zoom Rooms features, such as Airplay aka 'Screen Mirroring', Dante, Network Device Interface, and Native Room Controls, do not work properly after upgrading to macOS Sequoia. 

Environment

This issue occurs on devices running macOS Sequoia and Zoom Rooms version 6.2.7 or lower.

Cause

The Zoom Rooms app is considered "always on" while it's running on a macOS device, so pop-ups requesting the appropriate permissions to be enabled for these features will not appear. 

Resolution

Upgrade to Zoom Rooms version 6.3.0 or higher. After you have upgraded, if necessary, you will be prompted to configure the macOS permissions when you start the Zoom Rooms app. The prompt will allow you to easily make changes and then launch the Zoom Rooms app.