Enabling voicemail/videomail email notifications

Once the Voicemail/videomail notification by email setting is enabled for the account or groups, users will receive email notifications when there is a new voicemail/videomail from users, call queues, auto receptionists, or shared line groups. Users who disabled shared voicemail/videomail notification by email policy will not receive notifications.

Once this setting is enabled for phone users, common areas, call queues, auto receptionists, or shared line groups, members in the Access Member List will receive email notifications when there is a new voicemail for the phone user or extensions.

Learn more about changing Zoom Phone notification settings at the account level.

This article covers:

• How to enable or disable voicemail/videomail email notifications
  • Account
  • Group
  • Auto receptionist
  • Call queue
  • Shared line group
  • Phone user/Common area

Prerequisites for enabling voicemail/videomail email notifications

• Pro, Business, or Education account
• Account owner or admin privileges
• Zoom Phone license

How to enable or disable voicemail/videomail email notifications

Account

To enable or disable Voicemail/videomail notification by email for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Zoom Phone tab.
4. Under General, click the Voicemail/videomail notification by email toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.
6. Select the checkboxes that you want:
   • Include voicemail/videomail file: Videomail over 10 MB will be attached as audio.
   • Include voicemail/videomail transcription
   • Forward voicemail to email: Specified email addresses will receive voicemail when there is a new voicemail from the auto receptionist, call queue, or shared line groups.
7. Click Save.
8. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Group

To enable or disable Voicemail/videomail notification by email for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the navigation menu, click User Management then Groups.
3. Click the applicable group name from the list.
4. Click the Zoom Phone tab.
5. Under General, click the Voicemail/videomail notification by email toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
7. Select the checkboxes that you want:
   • Include voicemail/videomail file: Videomail over 10 MB will be attached as audio.
   • Include voicemail/videomail transcription
8. Click Save.
9. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Auto receptionist

1. Sign in to the Zoom web portal as an admin with the privilege to edit auto receptionists.
2. In the navigation menu, click Phone System Management then Auto Receptionists.
3. Click the applicable auto receptionist name from the list.
4. Click the Policy tab.
5. Under General, click the Voicemail notification by email toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.
7. Select the checkboxes that you want:
   • Include voicemail/videomail file
   • Include voicemail/videomail transcription
   • Forward voicemail to email: When there is a new voicemail, it will be forwarded to the users in the email list.
     1. Click Email List.
        A pop-up window will appear.
     2. In the window, click Set to specify the emails that can receive forwarded voicemail messages.
     3. Click Save.
8. Click Save.

Call queue

1. Sign in to the Zoom web portal as an admin with the privilege to edit call queues.
2. In the navigation menu, click Phone System Management then Call Queues.
3. Click the applicable call queue name from the list.
4. Click the Policy tab.
5. Under General, click the Voicemail notification by email toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.
7. Select the checkboxes that you want:
   • Include voicemail/videomail file
   • Include voicemail/videomail transcription
   • Forward voicemail to email: When there is a new voicemail, it will be forwarded to the users in the email list.
     1. Click Email List.
        A pop-up window will appear.
     2. In the window, click Set to specify the emails that can receive forwarded voicemail messages.
     3. Click Save.
8. Click Save.

Shared line group

1. Sign in to the Zoom web portal as an admin with the privilege to edit shared line groups.
2. In the navigation menu, click Phone System Management then Shared Lines.
3. Click the Shared Line Group tab.
4. Click the applicable shared line group name from the list.
5. Click the Policy tab.
6. Click the Voicemail notification by email toggle to enable or disable it.
7. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.
8. Select the checkboxes that you want:
   • Include voicemail/videomail file
   • Include voicemail/videomail transcription
   • Forward voicemail to email: When there is a new voicemail, it will be forwarded to the users in the email list.
     1. Click Email List.
        A pop-up window will appear.
     2. In the window, click Set to specify the emails that can receive forwarded voicemail messages.
     3. Click Save.
9. Click Save.

Phone user/Common area

1. Sign in to the Zoom web portal as an admin with the privilege to edit phone users and common areas.
2. In the navigation menu, click Phone System Management then User & Rooms.
3. Click the Users tab to access the list of users, or the Common Areas tab to access the list of common areas.
4. Click the applicable phone user or common area name from the list.
5. Click the Policy tab.
6. Under General, click the Voicemail/videomail notification by email toggle to enable or disable it.
7. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.
8. Select the checkboxes that you want:
   • Include voicemail/videomail file: Videomail over 10 MB will be attached as audio.
   • Include voicemail/videomail transcription
9. Click Save.