Enabling Contact Center Smart Compose with AI Companion

The Smart Compose feature in Zoom Contact Center boosts agent efficiency by helping them create well-formatted, on-brand messages with ease. Agents can input a prompt, and the AI automatically generates a message based on the engagement conversation. This article guides admins through enabling the Contact Center Smart Compose with AI Companion feature.

Learn more about using Contact Center Smart Compose with AI Companion and how Zoom AI Companion features handle your data.

This article covers:

Prerequisites for enabling Contact Center Smart Compose with AI Companion

Note on Data Usage

Zoom does not use any customer audio, video, chat, screen sharing, attachments or other communications-like content (such as poll results, whiteboard and reactions) to train Zoom’s or its third-party AI models.
We evaluate and update our models periodically, and those used to support Zoom AI Companion may change from time to time. For features in AI Companion that use third-party AI model providers, we will share relevant data with those third-parties when you use the feature, which may be processed within U.S.-based data centers.

Learn more about how Zoom uses data to provide Zoom AI Companion features.

Limitations of Contact Center Smart Compose with AI Companion

How to enable or disable Contact Center Smart Compose with AI Companion

Account

To enable or disable Contact Center Smart Compose for AI Companion for all users on the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Contact Center Management then Preferences.
  3. Under General Settings, scroll down to the AI Companion section.
  4. Click the Generate smart responses toggle to enable or disable it.
  5. (Optional) To prevent all users on your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.