Enabling Contact Center Smart Compose with Zoom AI

Account owners and admins can enable or disable the Smart Compose feature in Zoom Contact Center, which helps agents create well-formatted, on-brand messages with ease. Agents can input a prompt, and the AI automatically generates a message based on the engagement conversation. 

Learn more about using Contact Center Smart Compose with Zoom AI and how Zoom AI features handle your data.

For language availability, review the supported languages for Zoom AI features.

Requirements for enabling Contact Center Smart Compose with Zoom AI

• Account owner or admin privileges
• Zoom Contact Center license

Note: Zoom AI may not be available for select verticals and select regional customers.

How to enable or disable Contact Center Smart Compose with Zoom AI

Account

To enable or disable Contact Center Smart Compose for Zoom AI for all users on the account:

1. Sign in to the Zoom web portal as an admin.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration then Contact Center.
4. Click Preferences.
5. Under General Settings, scroll down to the Zoom AI section.
6. Click the Generate smart responses toggle to enable or disable it.
7. (Optional) To prevent all users on your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.