Enabling Contact Center Smart Compose with AI Companion

Account owners and admins can enable or disable the Smart Compose feature in Zoom Contact Center, which helps agents create well-formatted, on-brand messages with ease. Agents can input a prompt, and the AI automatically generates a message based on the engagement conversation.

Learn more about using Contact Center Smart Compose with AI Companion and how Zoom AI Companion features handle your data.

For language availability, review the supported languages for Zoom AI Companion features.

Requirements for enabling Contact Center Smart Compose with AI Companion

• Account owner or admin privileges
• Zoom Contact Center license

Note: AI Companion may not be available for select verticals and select regional customers.

How to enable or disable Contact Center Smart Compose with AI Companion

Account

To enable or disable Contact Center Smart Compose for AI Companion for all users on the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Contact Center Management then Preferences.
3. Under General Settings, scroll down to the AI Companion section.
4. Click the Generate smart responses toggle to enable or disable it.
5. (Optional) To prevent all users on your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.