Enabling shared voicemail/videomail email notifications
Once enabled, users will receive an email notification when there is a new shared voicemail/videomail. If the extension that shares the voicemail/videomail disables the Voicemail/videomail notification by email policy, users will not receive notification.
Learn more about managing voicemail/videomail email notifications and changing Zoom Phone notification settings at the account level.
This article covers:
Prerequisites for enabling or disabling shared voicemail/videomail notification by email
- Pro, Business, or Education account
- Account owner or admin privileges
- Zoom Phone license
How to enable or disable shared voicemail/videomail notification by email
Account
To enable or disable Shared voicemail/videomail notification by email for all users in the account:
- Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
- In the navigation menu, click Account Management then Account Settings.
- Click the Zoom Phone tab.
- Under General, click the Shared voicemail/videomail notification by email toggle to enable or disable it.
- If a verification dialog appears, click Enable or Disable to verify the change.
- (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.
Group
To enable or disable Shared voicemail/videomail notification by email for a group of users:
- Sign in to the Zoom web portal as an admin with the privilege to edit groups.
- In the navigation menu, click User Management then Groups.
- Click the applicable group name from the list.
- Click the Zoom Phone tab.
- Under General, click the Shared voicemail/videomail notification by email toggle to enable or disable it.
- If a verification dialog appears, click Enable or Disable to verify the change.
Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level. - (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.
Site
- Sign in to the Zoom web portal as an admin with the privilege to edit auto receptionists.
- In the navigation menu, click Phone System Management then Company Info.
- Click the applicable site name from the list.
- Click the Policy tab.
- Under General, click the Shared voicemail/videomail notification by email toggle to enable or disable it.
- If a verification dialog appears, click Enable or Disable to verify the change.
Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level. - (Optional) To prevent all users in the site from changing this setting, click the lock icon , and then click Lock to confirm the setting.
Phone user
- Sign in to the Zoom web portal as an admin with the privilege to edit phone users and common areas.
- In the navigation menu, click Phone System Management then User & Rooms.
- Click the Users tab to access the list of users, or the Common Areas tab to access the list of common areas.
- Click the applicable phone user or common area name from the list.
- Click the Policy tab.
- Under General, click the Shared voicemail/videomail notification by email toggle to enable or disable it.
- If a verification dialog appears, click Enable or Disable to verify the change.
Note: If the option is grayed out, it has been locked at either the site or account level. You need to contact your Zoom admin.