Enabling shared voicemail/videomail email notifications

Once enabled, users will receive an email notification when there is a new shared voicemail/videomail. If the extension that shares the voicemail/videomail disables the Voicemail/videomail notification by email policy, users will not receive notification.

Learn more about managing voicemail/videomail email notifications and changing Zoom Phone notification settings at the account level.

This article covers:

• How to enable or disable shared voicemail/videomail notification by email
  • Account
  • Group
  • Site
  • Phone user

Prerequisites for enabling or disabling shared voicemail/videomail notification by email

• Pro, Business, or Education account
• Account owner or admin privileges
• Zoom Phone license

How to enable or disable shared voicemail/videomail notification by email

Account

To enable or disable Shared voicemail/videomail notification by email for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Zoom Phone tab.
4. Under General, click the Shared voicemail/videomail notification by email toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.
6. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Group

To enable or disable Shared voicemail/videomail notification by email for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the navigation menu, click User Management then Groups.
3. Click the applicable group name from the list.
4. Click the Zoom Phone tab.
5. Under General, click the Shared voicemail/videomail notification by email toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
7. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Site

1. Sign in to the Zoom web portal as an admin with the privilege to edit auto receptionists.
2. In the navigation menu, click Phone System Management then Company Info.
3. Click the applicable site name from the list.
4. Click the Policy tab.
5. Under General, click the Shared voicemail/videomail notification by email toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
7. (Optional) To prevent all users in the site from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Phone user

1. Sign in to the Zoom web portal as an admin with the privilege to edit phone users and common areas.
2. In the navigation menu, click Phone System Management then User & Rooms.
3. Click the Users tab to access the list of users, or the Common Areas tab to access the list of common areas.
4. Click the applicable phone user or common area name from the list.
5. Click the Policy tab.
6. Under General, click the Shared voicemail/videomail notification by email toggle to enable or disable it.
7. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at either the site or account level. You need to contact your Zoom admin.