Reporting inappropriate behavior in a webinar

To help you keep your webinars secure, webinar hosts and panelists can report attendees for inappropriate behavior during webinars by selecting which attendees you would like to report, include any written details, and add attachments. This report is automatically sent to the Zoom Trust and Safety team to evaluate any misuse of the platform and block a user if necessary. 

You can also report abusive behavior that is related to Zoom but happened outside of a Zoom meeting, webinar, or event. Other types of requests you can submit to Zoom's Trust and Safety team include reporting fraudulent activity or a hacked account.

This article covers: 

Prerequisites for reporting attendees for inappropriate behavior in a webinar

How to report an attendee during a webinar

While in a webinar, you can report an attendee for inappropriate behavior. Reported attendees are removed from the webinar.
Note: If a panelist reports an attendee, panelists cannot remove them from the webinar. Only the host can remove the attendee.

  1. As the webinar host or panelist, click the webinar information icon in the window's top-left corner.
  2. In the bottom-left corner of the webinar information dialog, click Report.
  3. Enter the attendee(s) you would like to report.
  4. Select the reason for reporting the attendee.
  5. If you are not currently signed in to your Zoom account, enter your email address.
  6. (Optional) Select the Include desktop screenshot check box to include a current screenshot of your desktop.
  7. Click Submit.
    You will receive a notification that your report was sent successfully.

Android | iOS

Note: Only webinar hosts are able to report webinar attendees from the Zoom mobile app.

  1. As the webinar host, tap attendees . 
  2. Tap the name of the attendee you would like to report, then tap Remove.
  3. Tap Remove and Report.
    The attendee will immediately be removed from the webinar.
  4. Tap the reason why you are reporting this attendee.
  5. (Optional) Tap Attach a Photo to include a screenshot or photo of the incident.
  6. Tap Send. 

iPad

Note: Only webinar hosts are able to report webinar attendees from the Zoom mobile app.

  1. As the webinar host, tap attendees . 
  2. Tap the name of the attendee you would like to report, then click Remove.
  3. Tap Remove and Report.
    The attendee will immediately be removed from the webinar.
  4. Tap the reason why you are reporting this attendee.
  5. (Optional) Tap Attach a Photo to include a screenshot or photo of the incident.
  6. Tap Send.

How to report attendees for a past webinar 

You can report an attendee for a past webinar that you hosted, if enabled by an account owner or admin.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Webinars.
  3. Click the Previous or Previous Webinars tab.
  4. Hover over a webinar, then click Report to Zoom.
  5. If your webinar consisted of several sessions, click Report this Session next to a session.
  6. Click the drop-down menu to select attendees to report, then click Report.
    Note: You won't see this option if your webinar or webinar only had 1 other attendee.
  7. Select the reason for reporting this attendee.
  8. (Optional) Enter any comments to provide more information.
  9. (Optional) Click Choose File to add screenshots or photos showing the problem.
  10. Click Submit.

How to confirm reports

When you report an attendee, you must confirm the report within 7 days or it will expire. To confirm a report, click the Confirm the Report link in the email you receive after reporting an attendee. You can also confirm reports in the Zoom web portal.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Reports.
  3. Click the User Activity Reports tab.
  4. Click Reported attendees.
  5. Click the Wait for My Confirmation tab.
  6. Click Confirm next to the report that you want to submit to Zoom.

How to view and cancel reports

In the Zoom web portal, you can view all of your pending, confirmed, and completed reports. You can also cancel pending reports that were submitted by accident.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Reports.
  3. Click the User Activity Reports tab.
  4. Click Reported attendees.
  5. Click one of these tabs: