Optimizing Zoom Virtual Agent knowledge base

The knowledge base serves as the foundation of the bot’s ability to deliver accurate and helpful responses. To ensure optimal performance, follow these steps to refine and enhance your knowledge base.

This article covers:

Prerequisites for Zoom Virtual Agent optimizing bot flows

How to optimize Zoom Virtual Agent knowledge base

Enable the AI Answer Generation feature

Improve the self-service by enhancing the bot’s ability to generate conversational and dynamic answers. This feature achieves that by pulling information from multiple sources within your knowledge base, ensuring more accurate and relevant responses. Learn how to enable the AI Answer Generation feature.

Regularly coach the knowledge base

Enhance the machine learning (ML) model by refining its answers and identifying content gaps. Regularly updating and coaching the knowledge base is crucial to ensuring the bot continuously improves the quality of responses delivered to customers. This ongoing process helps the bot stay accurate, relevant, and aligned with the latest information, resulting in more effective and satisfying customer interactions.

Discover alternative methods to connect your knowledge base

Explore the different knowledge base sync types available, and select the most appropriate option for each scenario to optimize the Virtual Agent’s performance and accuracy.