next to the campaign and select Run to activate it.How your customers engage with your chatbot can have a big impact on their experience and your business results. With Zoom Virtual Agent campaign, you can easily design your chatbot and manage its availability on your website. This article will guide you in enhancing your customers' experience using Zoom Virtual Agent campaigns.
Identify all the places where your support contact information is shared, such as emails, webpages, help centers, and marketing pages. Instead of listing email addresses, phone numbers, or support links, replace them with a single link that directs customers to your chatbot for a self-service experience.
You can generate a chatbot link to include in customer emails. When customers click the Chat with Us button, it will redirect them to the specified URL, and the Zoom Virtual Agent chat modal will open automatically. Additionally, consider transforming your existing support contact forms into a chatbot experience to improve efficiency and customer interactions.
Embed a campaign invitation button directly on your website or app to invite users to interact with your Virtual Agent. This method encourages proactive engagement, allowing users to easily initiate a conversation with the Virtual Agent by clicking the button.
To ensure mobile users can access the Virtual Agent, you can generate a full-page chat URL and embed it within your native mobile app.
next to the campaign and select Run to activate it.There are multiple ways to open the Zoom Virtual Agent via a URL, providing flexible options for launching your Virtual Agent across different platforms.
Customizing your Zoom Virtual Agent helps align the chat interface with your brand's style. Using consistent elements like fonts, colors, and text sizes strengthens your brand identity and creates a professional experience for customers.