Viewing Customer Managed Key (CMK) reports

Account owners and admins can access the usage report for Customer Managed Key (CMK) under Account Management then Reports. These reports allow admins to see who requested access to encrypted recordings and whether multiple parties accessed the same recording. Each encryption or decryption operation includes a direct link to the relevant meeting or chat history, providing a seamless review process. Other data shown include the time, requester, and type of service or asset ID.

Requirements in viewing Customer Managed Key (CMK) reports

Table of Contents

How to view Customer Managed Key (CMK) reports

Note: The maximum report duration is 1 month.

  1. Sign in to the Zoom web portal as an owner or admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Reports.
  3. Click the Usage Reports tab.
  4. Click Customer Managed Key.
  5. At the top, search or sort for the data using the following functionalities.
  6. Click Export to export data as CSV file.
        You will see the following data:

 Once you access this tab, you can view the following information: