Frequently asked questions about Zoom's partnership with Perplexity

Zoom is working with Perplexity to offer a promotional 1-year free of Perplexity Pro to eligible customers. After purchasing your eligible Zoom subscription, you will receive an email from Zoom with a unique activation code to the Perplexity website.

Frequently asked questions about Zoom’s partnership with Perplexity

When I tried to checkout on Zoom’s website, I got a message that I am no longer eligible for the Perplexity promotion. How can I resolve this?

The promotional offer is only eligible for customers in select countries who purchase a Zoom Workplace Annual plan or other eligible Zoom plans using a unique offer link from Zoom. Please refer to the email you received for full terms and conditions.

For assistance with this issue, contact Zoom Support.

After purchasing a Zoom Workplace annual plan, I did not receive an email with the Perplexity activation link. What should I do?

For assistance with this issue, contact Zoom Support.

I purchased more than one Zoom license, but only received one referral link. Is this correct?

Eligible customers should receive one referral link per Zoom Workplace or other eligible Zoom plans purchased. For assistance with this issue, contact Zoom Support.

I received my Perplexity activation link email, but when I try to redeem it on the Perplexity website, it doesn’t work. What should I do?

If the link doesn’t work on the Perplexity website, please email support@perplexity.ai.

I already have a paid Perplexity subscription, how will this work with my existing subscription?

Existing paid subscribers of Perplexity are not eligible for the promotional offer.

How can I cancel or otherwise manage my Perplexity subscription?

If you need to manage your Perplexity subscription, including renewals, you can do so on the Perplexity website.