Reporting dial-in or call-me telephony issue

Zoom allows you to join meetings and webinars without a computer using our dial-in or call-me features. These options utilize backend telephony carriers and require swift and accurate issue reporting when experiencing issues. 

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Telephony carrier logs expire every 48 hours. In order to accurately diagnose telephony issues, contact Zoom Support immediately to ensure the logs are accessible.

Prerequisites for reporting dial-in or call-me telephony issues

How to report dial-in or call me telephony issues

Report through live phone support

Provide the following information when contacting Zoom Support by phone.

*Denotes required fields

Report through support case submission

  1. Submit a request to Zoom Support.
    Note: You will be prompted to sign in to your Zoom account to submit a support case.
  2. Under Please select your request type, select Technical Support.
  3. Under Subject, enter Telephony Issues.
  4. Under Description, enter the following information.

    *Denotes required fields

  5. Under Product, select Meetings or Webinars.
  6. Under Area, select Performance and Reliability.
  7. Click Submit.