Changing Zoom Contact Center email queue settings

After creating an email queue, you can change queue settings like adding members and selecting the distribution method.

Learn how to change the video, voice, or messaging queue settings.

This article covers:

Prerequisites for changing email queue settings

How to change email queue settings

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Contact Center Management then Queues.
  3. Click the display name of the email queue you want to edit.

General tab

You can change these settings in the General tab:

Assigned Users section

Note: You can assign up to 2,000 users to each queue.

Inbound Settings section

Outbound Settings section

Operating Hours section

Set the business hours and closure set the queue.

Policy tab

You can change these settings in the Policy tab:

Transfers: Control transfer options for agents.