Using the Diagnostic data viewer

The Diagnostic data viewer is accessible from the Zoom Workplace desktop and mobile app. With the Diagnostic data viewer, users can view the diagnostic data that Zoom collects from their device and give them visibility of Telemetry Data being collected. Telemetry Data consists of individual Telemetry Events that could be sent to Zoom from the Zoom desktop app and mobile app running on an end user’s device. Telemetry Data is information about how Zoom is used or performing (e.g., product usage and system configuration). Zoom uses Telemetry Data to operate its services, provide support, troubleshoot problems, and make product improvements.

The Diagnostic data viewer is disabled by default.

Requirements for using the Diagnostic data viewer

Table of Contents

How to enable or disable the Diagnostic data viewer

Windows | macOS

 

  1. Sign in to your Zoom Workplace desktop app.
  2. Click your profile picture then click Settings.
  3. Click General.
  4. Under Data & Privacy, select or deselect the Diagnostic data viewer (uses up to 200 MB of hard drive space) check box.

 

Android | iOS

 

  1. Sign in to your Zoom Workplace mobile app.
  2. Tap your profile picture then click Settings.
  3. Tap General.
  4. Enable or disable the Diagnostic data viewer toggle.
    Note: Enabling this feature uses up to 20 MB of storage

 

 

How to access the Diagnostic data viewer

Windows | macOS

 

  1. Enable the Diagnostic data viewer.
  2. Under Data & Privacy, click the Open Diagnostic data viewer button.
    The Advanced diagnostics window will pop up.
  3. Click the Diagnostic data viewer tab.
  4. (Optional) Use the drop-down to filter list by product type then click Search.
  5. (Optional) Click the gear button  then Diagnostic Data, click Export Data or Import Data.

 

Android | iOS

 

  1. Enable the Diagnostic data viewer.
  2. Tap your profile picture then click Settings.
  3. Tap General.
  4. Tap Open Diagnostic data viewer.