Accessing the Diagnostic Data viewer

The Diagnostic data viewer is accessible from the Zoom Workplace desktop app. With the Diagnostic Data viewer, users can view the diagnostic data that Zoom collects from their device and give them visibility of Telemetry Data being collected. Telemetry Data consists of individual Telemetry Events that could be sent to Zoom from the Zoom desktop client and mobile app running on an end user’s device. Telemetry Data is information about how Zoom is used or performing (e.g., product usage and system configuration). Zoom uses Telemetry Data to operate its services, provide support, troubleshoot problems, and make product improvements.

The Diagnostic Data Viewer is disabled by default.

This article covers:

• How to enable or disable the Diagnostic Data Viewer
• How to access the Diagnostic Data Viewer

Prerequisites for accessing the Diagnostic Data viewer

• All account types
• Zoom desktop app
  • Windows: 6.1.0 or higher
  • macOS: 6.1.0 or higher

How to enable or disable the Diagnostic Data Viewer

1. Sign in to your Zoom Workplace desktop app.
2. Click your profile picture then click Settings.
3. Click General.
4. Under Data & Privacy, select or deselect the Diagnostic Data viewer (uses up to 200 MB of hard drive space) check box.

How to access the Diagnostic Data Viewer

1. Enable the Diagnostic Data viewer.
2. Under Data & Privacy, click the Open diagnostic data viewer button.
   The Advanced diagnostics window will pop up.
3. Click the Diagnostic Data Viewer tab.
4. (Optional) Use the drop-down to filter list by product type then click Search.
5. (Optional) Click the gear button then Diagnostic Data, click Export Data or Import Data.