Using the diagnostic data viewer

The diagnostic data viewer is accessible from the Zoom Workplace desktop and mobile app. With the diagnostic data viewer, users can view the diagnostic data that Zoom collects from their device and give them visibility of Telemetry Data being collected. Telemetry Data consists of individual Telemetry Events that could be sent to Zoom from the Zoom desktop and mobile app running on an end user’s device. Telemetry Data is information about how Zoom is used or performing (e.g., product usage and system configuration). Zoom uses Telemetry Data to operate its services, provide support, troubleshoot problems, and make product improvements.

The diagnostic data viewer is disabled by default.

Requirements for using the diagnostic data viewer

Table of Contents

How to enable and use the diagnostic data viewer

Windows | macOS

Enable or disable the diagnostic data viewer

  1. Sign in to the Zoom desktop app.
  2. Click your profile picture, then click Settings.
  3. Click the General tab .
  4. Under Zoom Workplace App, click the Enable diagnostic data viewer toggle to enable or disable it.
    Note: Enabling the diagnostic data viewer uses up to 200 MB of hard drive space.

Access and use the diagnostic data viewer

  1. Sign in to the Zoom desktop app.
  2. Click your profile picture, then click Settings.
  3. Click the General tab .
  4. Under Zoom Workplace App, click Open diagnostic data viewer.
    Note: If this option is not available, ensure that the diagnostic data viewer is enabled.
    The Zoom Client Healthcheck window will open to the Diagnostic data viewer tab.
  5. (Optional) To search for specific criteria:
    1. To filter by product or area type, click the drop-down menu labeled all, then select the product type you want to search for.
    2. To filter by a date, click Start date - End date and choose a date range to search for.
    3. To filter by specific keywords, in the search bar, enter the keyword or phrase.
    4. Click Search.
  6. (Optional) Click Refresh all data to refresh for any new data available.
  7. (Optional) Click Export searched data or Export to export the data.
  8. (Optional) Click  Settings, then under Diagnostic Data, click Export Data or Import Data.
Android | iOS

Enable or disable the diagnostic data viewer

  1. Sign in to the Zoom mobile app.
  2. Tap your profile picture, then tap Settings.
  3. Tap General .
  4. Under Advanced, tap the Diagnostic data viewer toggle to enable or disable it.
    Note: Enabling the diagnostic data viewer uses up to 20 MB of storage.

Access and use the diagnostic data viewer

  1. Sign in to the Zoom mobile app.
  2. Tap your profile picture, then tap Settings.
  3. Tap General .
  4. Under Advanced, tap Open diagnostic data viewer.
    Note: If this option is not available, ensure that the diagnostic data viewer is enabled.
  5. (Optional) To search for specific criteria:
    1. To filter by product or area type, tap the drop-down menu labeled all, then tap the product type you want to search for.
    2. To filter by a date, tap Start date - End date and choose a date range to search for.
    3. To filter by specific keywords, in the search bar, enter the keyword or phrase.
    4. Tap Search.
  6. (Optional) Tap a specific event to view more details, then tap Back to return to the main list.
  7. (Optional) Tap Refresh to refresh for any new data available.