Enabling Track webinar emails

Account owners and admins can enable the Track webinar emails setting, allowing specified email addresses to receive a copy of webinar emails sent from the system to webinar participants. This feature ensures that a copy of all types of Zoom-generated Webinar emails, including panelist invitations, panelist reminder emails, attendee registration confirmations, attendee reminder emails, and post-event follow-ups and absentee emails, are captured and sent to the designated email address(es) specified by an account admin.

Prerequisites for enabling or disabling Track webinar emails

• Pro, Business, Education, or Enterprise account
• Zoom Webinars add-on
• Account owner or admin privileges

How to enable or disable track webinar emails

Account

To enable or disable Track webinar emails for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Webinar tab.
4. Under Emails, click the Track webinar emails toggle to enable or disable it.
5. If a verification dialog displays, click Enable or Disable to verify the change.
6. Click Specify email addresses to add users who will receive the emails.
7. (Optional) To prevent all users in your account from changing this setting, click the lock  icon, and then click Lock to confirm the setting.

Group

To enable or disable Track webinar emails for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the navigation menu, click User Management then Groups.
3. Click the applicable group name from the list.
4. Click the Webinar tab.
5. Under Emails, click the Track webinar emails toggle to enable or disable it.
6. If a verification dialog displays, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
7. Click Specify email addresses to add users who will receive the emails.
8. (Optional) To prevent all users in the group from changing this setting, click the lock  icon, and then click Lock to confirm the setting.