Enabling or disabling new sign-in email alerts

You can choose if you want to receive an email notification when your Zoom account is signed into from a new device or session. A sign-in email alert is also sent when you reset your password from the email alert and when you sign in again from a device that was previously signed in. You can manage these email alerts directly by signing in to your Zoom account.

Note: These email alerts apply to logins with email and password only.

An example of a new sign-in detection email is shown below. It includes the time, location, and device of the sign-in, and provides an option to reset your password if you do not recognize the activity.

Note: This is an example and may vary slightly from what you actually receive.

Requirements for managing new sign-in email alerts

• Basic, Pro, or Pro Plus account
• Account owner or admin privileges
• Sign-in method is through email and password

How to enable or disable email notifications for new sign-in detected

Account

To enable or disable new sign-in email alerts for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the General tab.
4. Under Other, click the New Sign-in notifications toggle to enable or disable it.
   Note: If you disable this setting, users in your account will not receive emails from Zoom to alert them when a new sign-in is detected in their Zoom account.
5. If a verification dialog appears, click Enable or Disable to verify the change.
6. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Group

To enable or disable new sign-in email alerts for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the navigation menu, click User Management then Groups.
3. Click the applicable group name from the list.
4. Click the General tab.
5. Under Other, click the New Sign-in notifications toggle to enable or disable it.
   Note: If you disable this setting, users in the group will not receive emails from Zoom to alert them when a new sign-in is detected in their Zoom account.
6. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
7. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

User

To enable or disable new sign-in email alerts for your own use or if you’re on a Basic account:

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Settings.
3. Click the General tab.
4. Under Other, click the New Sign-in notifications toggle to enable or disable it.
   Note: If you disable this setting, you will not receive emails from Zoom to alert you when a new sign-in is detected in their Zoom account.
5. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.