Purchasing and assigning Zoom Phone licenses

You must purchase a Zoom Phone plan to use Zoom Phone. After you purchase Zoom Phone licenses, you can activate your licenses and complete the initial setup.

Note: You can also contact Zoom for plan changes and for purchasing a Zoom Phone license. You will receive an email from Zoom to complete the purchase of your Zoom Phone license.

Learn more about assigning licenses to existing users and assigning Zoom Phone Licenses from Zoom One bundle to users

Requirements for purchasing and assigning Zoom Phone licenses

Account owner or admin privileges

Understand Zoom Phone licenses, calling plans, and telephone numbers
How to purchase a Zoom Phone license
How to change the number of licenses
- Purchase add-ons
How to assign Zoom Phone licenses

Understand Zoom Phone licenses, calling plans, and telephone numbers

Zoom Phone licenses

A Zoom Phone license/package (Zoom Phone Pro) is a user-level software license that provides Cloud PBX functionality.

A calling plan is a type of Zoom Phone license that includes a phone number and calling minutes, in addition to the Cloud PBX component. The minutes component on calling plans can be Metered or Unlimited.
If you do not have a calling plan, the only available charging method for minutes is Pay as You Go. Additionally, to assign a number to a user, the default plan is Pay as You Go; there is no separate Pay as You Go plan.

In the absence of a calling plan, calls to numbers on the PSTN network will require the purchase of a Zoom Phone Number license that will need to be used in conjunction with the Zoom Phone license. You can port over or procure numbers from the calling plan/packages (also called licenses) that you already have.

Phone numbers can be separately purchased as an additional telephone number (other than the package-included numbers, and you want to park additional numbers) or toll-free numbers. The phone number is a Direct Inward Dialing (DID) service, which can be the one that comes included per package or is obtained separately as an additional phone number.

Notes:

Using the Zoom app on a mobile or desktop device is considered a softphone. If you want a softphone for every user and a dedicated telephone number, then every user will require a Zoom Phone license. If you are using desk phones and set them up as common area phones, then every phone will require a calling plan/license (common area phones require one license per phone). If you are using desk phones tied to specific users, then your users need a Zoom Phone license.
Every number configured in Zoom Phone needs a license, either as a standalone number (DID) license or from a calling package that bundles the DID. If you only need one number, you can always delete/release the number you do not need and use only one license for the number you ported.
To allocate a number to a user requires the user to have a Zoom Phone license. If you have only one user license, that is not an option (at least not by itself) unless you buy another license.

Calling plan

A calling plan permits a user to make outside calls and usually includes one local telephone number. Without a calling plan, a user can only make inside, extension-to-extension calls. A Zoom user can be assigned more than one calling plan. As an account owner or admin, you can obtain phone numbers and assign them to phone users. When you assign a Zoom Phone license to a user, they're automatically assigned an extension number. Learn more about assigning a direct phone number to a user in addition to their extension.

Telephone number

An additional telephone number provides a local telephone number to reach you. It can also enable you to make outbound local calls for free if you are eligible. For example, if a user is located in the U.S. and the company is eligible to purchase a Global Select Phone Number in France, all calls to France would then become free.
Note: Certain extremely high-cost destinations, referred to as Special prefixes, are not included in the unlimited calling packages.

This additional telephone number can be assigned to your interactive voice response system (IVR), call queue, or extension.

Porting

Before submitting a porting request, you must purchase either a telephone number or a calling plan; during that process, you will be assigned a native telephone number which you must switch for the ported telephone number during the porting process. In the US, Canada, and Australia, you can port your cell phone number to Zoom Phone. When a cell phone number is successfully ported into Zoom, that number becomes a Zoom Phone number. You will no longer have cellular service anymore.

Notes:

Ensure that you have added enough Zoom Phone licenses, calling plans, or additional telephone numbers.
Inform Zoom ahead of time if you are using your existing telephone number or desk phone with Zoom Phone. If so, you may need to contact your current carrier on the day of port to unlock the phone so that we can provision them to Zoom Phone.

How to purchase a Zoom Phone license

Plans & Pricing page

Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
At the top of the page, click Plans & Pricing.
At the top of the page, choose the type of plan that you want (Individuals & Business, Enterprise, or Industries)
Click the Zoom Phone tab.
Under the phone plan you want to purchase, click Buy Now.
You will be directed to a checkout page.
On the checkout page, complete the following actions:
- Determine the number of telephone numbers (Unlimited or Metered calling plans) or users (Zoom Workplace + Phone plans) you will need by using the plus sign to increase the number of telephone numbers/users or the minus sign to reduce the number of telephone numbers/users.
  Note: You can also enter the number of telephone numbers/users.
- (Optional) Select and edit your telephone numbers.
  - (Optional) If you have existing phone numbers, validate your numbers for porting.
- Select a subscription cycle.
- Choose how regional and international fees will be handled.
Review the Order Summary panel and click Continue.
Enter the payment method and follow the prompts to complete the purchase.
Click Place Order.

Billing portal under Plans and Billing

To purchase Zoom Phone licenses on your account, follow the steps below depending on where your billing portal is located in the left navigation menu of the Zoom web portal. Not sure how to identify where your billing portal is located? Learn how to locate your billing settings.

Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
In the navigation menu, click Plans and Billing then Plan Management.
Click the Plan Management tab.
To the right of the Zoom Phone plan, click Add.
On the Edit Plan page, under What calling plans do your users need?, select from the following plans:
- US & Canada
- UK & Ireland
- AUS & NZ
- Japan
- Global Select
Adjust the number of calling plans that you want for that plan:
1. Click + Add another calling plan to add a calling plan to your order.
  The Calling plans section will appear.
2. Click the dropdown and select either Unlimited or Metered.
3. In the number(s) section, use the plus sign to increase the number of calling plans; use the minus sign to reduce the number of calling plans. You can also enter the number of licenses that you want.
4. (Optional) Click + Add another calling plan to add another calling plan to your order, then repeat Steps 2-3.
Adjust the number of telephone numbers that you want to purchase:
1. Click + Add additional numbers to add a telephone numbers to your order.
  The Additional numbers section will appear.
2. Click the dropdown and select either Local or Toll-free.
3. In the number(s) section, use the plus sign to increase the number of telephone numbers; use the minus sign to reduce the number of telephone numbers. You can also enter the number of telephone that you want.
4. (Optional) Click + Add additional numbers to add another telephone number to your order, then repeat Steps 2-3.
On the Updated Order Summary panel, make sure to read the changes taking effect, and click Place Order.
A confirmation page will appear, displaying your order summary.
(Optional) On the confirmation page, click Assign license(s) to users.

How to change the number of licenses

You can add or reduce the number of licenses on your account by editing your plan. If you want to add users and purchase additional licenses, Zoom will prorate the new license price plan for the remainder of the payment period so that it will renew on the original payment cycle. If you are reducing licenses, this change will occur at the end of your subscription term with no refund or credit. You will still have access to those licenses until the end of your subscription term.

If you’re adding licenses, you must assign the licenses to users on your account. If you are reducing licenses, you must un-assign the licenses under User Management before editing your plan.

Learn more about changing the number of licenses and locating your billing settings.

Purchase add-ons

You can purchase the following Zoom Phone add-ons in the billing portal. After purchasing an add-on, you can assign it to a user.

Zoom Phone Power Pack: Includes power user desktop experience that streamlines call handling as well as enhanced real-time analytics and historical reports.
International Calling Add-On: Unlimited international calling for over 15+ countries and regions.

Learn more about purchasing an add-on plan.

How to assign Zoom Phone licenses

You can assign Zoom Phone licenses to your existing Zoom users (up to one license at a time), allowing them to make and receive phone calls. Users will automatically be assigned an extension number which will appear on the Users & Rooms page.

Learn more about assigning licenses to existing users.