Frequently asked questions about Zoom's partnership with Dropbox

Zoom is working with Dropbox to offer a promotional Dropbox subscription to eligible customers. After purchasing your eligible Zoom subscription, you will receive an email from Zoom with a unique activation code to the Dropbox website.

Frequently asked questions about Zoom’s partnership with Dropbox

When I tried to checkout on Zoom’s website, I got a message that I am no longer eligible for the Dropbox promotion. How can I resolve this?

For assistance with this issue, submit a request to Zoom Support.

I purchased eligible plans from Zoom and I did not receive an email with the Dropbox activation link. What should I do?

For assistance with this issue, submit a request to Zoom Support.

I purchased more than one Zoom license, but only received one referral link. Is this correct? 

Eligible customers should receive one referral link per Zoom license purchased. For assistance with this issue, submit a request to Zoom Support.

I received my Dropbox activation link email, but when I try to redeem it on the Dropbox website, it doesn’t work. What should I do?

If the activation link does not work on the Dropbox website, please contact Dropbox support.

Why does Zoom need to share my email with Dropbox?

Existing Dropbox customers with a paid subscription are not eligible for the offer. Zoom verifies your eligibility for this offer with Dropbox using your email. Your email is shared only to verify eligibility.

I already have a Dropbox subscription, how will this work with my existing subscription?

Existing Dropbox customers with a paid Dropbox subscription are ineligible for this offer. 

How can I cancel or otherwise manage my Dropbox subscription?

If you need to manage your Dropbox subscription, including renewals, you can do so on the Dropbox website.