Enabling or disabling Zoom Phone on Zoom Web App

Zoom Phone admins can enable Zoom Phone for Zoom Web App (ZWA) on their account to allow their ZWA users with a Phone license to make calls and send SMS from their Zoom ZWA.

Requirements for enabling Zoom Phone on Zoom Web App

• Zoom for Chromebook (available on Google Play)
• Zoom Contact Center or Zoom Phone license

How to enable Zoom Phone on Zoom Web App

Account

To enable the Zoom Phone on Zoom Web App feature for all members of your organization:

1. Sign in to the Zoom web portal as an administrator with the privilege to edit account settings.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Settings .
4. Click Zoom Phone.
5. Under Desk Phones & Clients, click the Zoom Phone on Zoom Web App toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to verify the change.
7. (Optional) To prevent all users in your account from changing this setting, click the lock  icon, and then click Lock to confirm the setting.

Group

To enable the Zoom Phone on Zoom Web App feature for all members of a specific group:

1. Sign in to the Zoom web portal as an administrator with the privilege to edit groups.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Users then Groups.
4. Click the applicable group name from the list.
5. In the General configuration section, click Edit product settings.
6. Click the Zoom Phone tab.
7. Under Desk Phones & Clients, click the Zoom Phone on Zoom Web App toggle to enable or disable it.
8. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level, and needs to be changed at that level.
9. (Optional) To prevent all users in the group from changing this setting, click the lock icon, and then click Lock to confirm the setting.

Site

To enable the Zoom Phone on Zoom Web App feature for all members of a specific site:

1. Sign in to the Zoom web portal as an administrator with the privilege to edit sites.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration then Phone system followed by Company Info.
4. Click the applicable site name from the list.
5. Click the Policy tab.
6. Under Desk Phones & Clients, click the Zoom Phone on Zoom Web App toggle to enable or disable it.
7. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account or group level, and needs to be changed at that level.
8. (Optional) To prevent all users in the group from changing this setting, click the lock icon, and then click Lock to confirm the setting.

User

To enable the Zoom Phone on Zoom Web App feature for a specific user:

1. Sign in to the Zoom web portal as an administrator with the privilege to edit user settings.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration then Phone system followed by Users & Rooms.
4. Click the applicable phone user name from the list.
5. Click the Policy tab.
6. Under Desk Phones & Clients, click the Zoom Phone on Zoom Web App toggle to enable or disable it.
7. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account, group, or site level, and needs to be changed at that level.
8. (Optional) To prevent all users in the group from changing this setting, click the lock icon, and then click Lock to confirm the setting.