Hiding calls in iOS device call history

Account owners and admins can enable a policy to hide Zoom Phone calls from appearing in the iOS and iPadOS device call history. When enabled, the policy sets the default value of the Zoom app setting Hide phone calls in device call history to on, preventing Zoom Phone calls from being added to the device's Recents list.

Notes:

• This setting is only available with Zoom app version 6.3.0 or later.
• This setting only applies to devices with CallKit enabled.

Requirements for enabling or disabling hiding Zoom Phone calls in iOS/iPadOS device call history

Admin

• Either a Zoom Workplace license (with Phone included), or a standalone Zoom Phone calling plan
• Account owner or admin privileges

User

• Either a Zoom Workplace license (with Phone included), or a standalone Zoom Phone calling plan
• Zoom mobile app for iOS, 6.3.0 or higher
• iOS device with CallKit enabled

How to enable or disable hiding Zoom Phone calls in iOS/iPadOS device call history

Account

To enable or disable Hide Zoom Phone calls in iOS/iPadOS device call history for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Settings .
4. Click the Zoom Phone tab.
5. Under Desk Phones and Clients, click the Hide Zoom Phone calls in iOS/iPadOS device call history toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to verify the change.
7. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.
   Note: When this setting is locked, users in your account will not be able to change the Hide Zoom Phone calls in iOS/iPadOS device call history setting in the Zoom Workplace app.

Group

To enable or disable Hide Zoom Phone calls in iOS/iPadOS device call history for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Users .
4. Click Groups.
5. Click the applicable group name from the list.
6. In the General configuration section, click Edit product settings.
7. Click the Zoom Phone tab.
8. Under Desk Phones and Clients, click the Hide Zoom Phone calls in iOS/iPadOS device call history toggle to enable or disable it.
9. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and must be changed at that level.
10. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.
    Note: When this setting is locked, group users will not be able to change the Hide Zoom Phone calls in iOS/iPadOS device call history setting in the Zoom Workplace app.

Site

To enable or disable Hide Zoom Phone calls in iOS/iPadOS device call history for a site:

1. Sign in to the Zoom web portal as an admin with the privilege to edit sites.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration.
4. Click Phone system then Company Info.
5. Click the applicable site name from the list.
6. Click the Policy tab.
7. Under Desk Phones and Clients, click the Hide Zoom Phone calls in iOS/iPadOS device call history toggle to enable or disable it.
8. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account or group level and must be changed at that level.
9. (Optional) To prevent all users in the site from changing this setting, click the lock icon , and then click Lock to confirm the setting.
   Note: When this setting is locked, site users will not be able to change the Hide Zoom Phone calls in iOS/iPadOS device call history setting in the Zoom Workplace app.

Phone user

To enable or disable Hide Zoom Phone calls in iOS/iPadOS device call history for a phone user:

1. Sign in to the Zoom web portal as an admin with the privilege to edit phone users.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration.
4. Click Phone system then Users & Rooms.
5. Click the Users tab.
6. Click the applicable phone user name from the list.
7. Click the Policy tab.
8. Under Desk Phones and Clients, click the Hide Zoom Phone calls in iOS/iPadOS device call history toggle to enable or disable it.
9. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at either the group or account, group, or site level and must be changed at that level.

Common area

To enable or disable Hide Zoom Phone calls in iOS/iPadOS device call history for a common area:

1. Sign in to the Zoom web portal as an admin with the privilege to edit common areas.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration.
4. Click Phone system then Users & Rooms.
5. Click the Common Areas tab.
6. Click the applicable common area name from the list.
7. Click the Policy tab.
8. Under Desk Phones and Clients, click the Hide Zoom Phone calls in iOS/iPadOS device call history toggle to enable or disable it.
9. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at either the account, group, or site level and must be changed at that level.

How to hide Zoom Phone calls from iOS or iPadOS device call history

Users can hide Zoom Phone calls from appearing in the call history of their iOS/iPadOS devices. This setting can be enabled under the Phone settings in the Zoom Workplace app. This allows them to maintain separation between personal and professional calls on their mobile devices.