| Variable | Description | Variable name under Engagement Variable group |
|---|---|---|
|
Subject | The subject line of the email, useful for topic-based routing | subject |
|
Body |
The email body content is limited to a snippet of up to 200 bytes. | body |
|
Message ID | Unique identifier of the email, essential for tracking and linking related emails | messageId |
|
In-Reply-To | References the message ID of a previous email in the thread, aiding in conversation continuity | replyTo |
|
References | List of message IDs in the conversation chain, ideal for CRM threading | references |
|
Cc | Carbon copy recipients’ addresses, useful for tracking involved parties | cc |
|
Bcc | Blind carbon copy recipients, providing additional recipient data | bcc |
|
Date | Timestamp of when the email was sent, useful for time-based routing | date |
|
Importance | Priority level of the email (High, Normal, Low), enabling priority-based handling | Importance |
|
Thread-Topic | Topic of the email thread, which can be used for grouping and organization |
threadTopic |
|
Attachments | Information about attached files, allowing for targeted routing based on attachments |
attachments |
|
X-Spam-Status | Spam status and spam score details, useful for filtering |
xSpamStatus |
|
X-Spam-Score | The spam score assigned to the email by a filtering system |
xSpamScore |
|
Received | Details of the server hops the email went through, aiding in origin tracking |
received |
|
Content-Type | Specifies the type of content (for example, text/html, multipart), which can influence routing or responses |
contentType |