Scheduling SMS messages for future delivery

Users with a Power Pack license can schedule SMS messages to be sent at a specific date, time, and time zone in the future. They can manage scheduled messages by viewing, editing, and deleting them. If a scheduled message fails to send, users can force an immediate send, cancel, or reschedule it.

Additionally, account owners or admins can enable or disable this feature at the account, site, group, or user levels and increase the limits on scheduled messages per thread and concurrent scheduled messages.

This feature helps users communicate more effectively with recipients in different time zones.

Notes:

Requirements for scheduling SMS messages for future delivery

Limitations for scheduling SMS messages for future delivery

Scheduling SMS messages for future delivery has the following limitations:

Table of Contents

How to schedule SMS messages for future delivery

Windows | macOS | Linux
  1. Compose an SMS message.
  2. To the right of the send icon , click the down arrow , then click Schedule message.
    A pop-up window will appear.
  3. In the window, under Send message at contact's time, select the following information:
    • Time zone
    • Date
    • Time
  4. Under In your timezone, the same time will be, compare the date/time in your time zone against your selected date/time for the message to be sent.
  5. Click Schedule.
    Your scheduled message will appear in a list of scheduled messages.
Android | iOS
  1. Compose an SMS message.
  2. Long-press the send icon , then tap Schedule message.
  3. Under Send this message at contact's time, configure the Time zone and Date & time of the message to schedule it.
  4. Under In your timezone, the same time will be, compare the date/time in your time zone against your selected date/time for the message to be sent.
  5. In the top-right corner, tap Schedule.

How to access scheduled SMS messages

Windows | macOS | Linux
  1. Sign in to the Zoom desktop app.
  2. Click the Phone tab .
  3. Click the SMS tab.
  4. In top-right corner of the the SMS panel, click the scheduled message icon .
    A pop-up window will appear, listing all scheduled messages.
  5. (Optional) In the top-right corner of the window, click the dropdown menu and filter the scheduled messages by Current conversation or All conversations.
  6. (Optional) In the top-right corner of the window, click the refresh button to refresh the list of scheduled messages.

Note: When you access the conversation with the same recipient to whom you have scheduled a message, you can also access your scheduled message. The View scheduled messages option will appear in the banner above the message text box.

Android | iOS
  1. Sign in to the Zoom mobile app.
  2. Tap the Phone tab .
  3. Tap the SMS tab.
  4. In the top-right corner of the screen, tap the ellipsis , then tap Scheduled messages.
    The list of scheduled messages will appear.
  5. (Optional) At the top of the screen, tap the down arrow and filter the scheduled messages by Current conversation or All conversations.

How to manage scheduled SMS messages for future delivery

Windows | macOS | Linux

Copy message text

  1. Access your scheduled SMS messages.
  2. To the right of the scheduled SMS message you want to copy, click the ellipsis , then click Copy message text.
    The message text will be copied to your computer's clipboard.

Edit scheduled time

  1. Access your scheduled SMS messages.
  2. To the right of the scheduled SMS message you want to edit, click the ellipsis , then click Edit scheduled time.
    A pop-up window will appear.
  3. In the window, edit the Time zone, Date, and Time of the message.
  4. Click Schedule.

Note: You can also edit the scheduled time when you edit your message. The Edit scheduled time option will be available in the banner above the message text box.

Edit message text

  1. Access your scheduled SMS messages.
  2. To the right of the scheduled SMS message you want to edit, click the ellipsis , then click Edit message.
    You will be directed to the message text box.
  3. Edit your message.
  4. Click the blue checkbox to update the message.

Send the message immediately

  1. Access your scheduled SMS messages.
  2. To the right of the scheduled SMS message you want to send now, click the ellipsis , then click Send now.
    The message will be sent to the recipient immediately.

Delete messages

Delete a single message

  1. Access your scheduled SMS messages.
  2. To the right of the scheduled SMS message you want to delete, click the ellipsis , then click Delete.
    A confirmation window will appear.
  3. In the window, click Delete.
    Note: A scheduled message cannot be recovered after it is permanently deleted.

Delete multiple messages

  1. Access your scheduled SMS messages.
  2. To the left of the scheduled messages you want to delete, select the checkboxes.
    1. (Optional) To select all messages, select the checkbox in the top-left corner of the window.
  3. At the top of the window, click Delete selected messages.
    A confirmation window will appear.
  4. In the window, click Delete.
    Note: Scheduled messages cannot be recovered after they are permanently deleted.
Android | iOS

Copy message content

  1. Access your scheduled SMS messages.
  2. To the right of the scheduled SMS message you want to copy, tap the ellipsis , then tap Copy message content .
    The message text will be copied.

Edit scheduled time

  1. Access your scheduled SMS messages.
  2. To the right of the scheduled SMS message you want to edit, tap the ellipsis , then tap Edit scheduled time .
  3. Edit the Time zone, Date, and Time of the message.
  4. In the top-right corner of the screen, tap Schedule.

Note: You can also edit the scheduled time when you edit your message. The Edit scheduled time option will be available in the banner above the message text box.

Edit message

  1. Access your scheduled SMS messages.
  2. To the right of the scheduled SMS message you want to edit, tap the ellipsis , then tap Edit message .
    You will be directed to the message text box.
  3. Edit your message.
  4. Tap the blue checkbox to update the message.

Send the message immediately

  1. Access your scheduled SMS messages.
  2. To the right of the scheduled SMS message you want to send now, tap the ellipsis , then tap Send now .
    The message will be sent to the recipient immediately.

Delete messages

  1. Access your scheduled SMS messages.
  2. To the right of the scheduled SMS message you want to delete, tap the ellipsis , then tap Delete .
    A confirmation message will appear.
  3. In the message, tap Delete.
    Note: A scheduled message cannot be recovered after it is permanently deleted.