Account owners and admins can enable manual translation for inbound messages in Zoom Contact Center. This feature lets agents translate individual messages into their preferred language across any messaging channel, offering quick translation assistance. It’s especially helpful for agents and supervisors working with international consumers.
With this feature, agents can communicate effectively with global customers, even when the consumer speaks a different language. This helps organizations provide worldwide support without needing specialized teams for every language.
Note: Agents with the Expert Assist add-on can utilize real-time language translation for more dynamic language support.
Once the feature is enabled, agents can manually translate inbound messages as follows: