Using Unified Payments Interface as a Zoom payment method

Zoom accepts Unified Payments Interface (UPI) as a payment method for India Online customers who meet eligibility criteria.

Requirements for paying with UPI

• One of the following:
  • Customer making an active (net-new) purchase through one of the following scenarios for order amount below INR 15,000:
    • Existing free Zoom account upgrading to a paid Zoom account
    • Existing free Zoom account resubscribing to a paid Zoom account (has an old, existing payment method on file)
    • New Zoom customer purchasing an account
  • Customer with existing UPI payment method purchasing an account upgrade
  • Existing Zoom customer transacting in INR currency and billing address in India paying outstanding invoices
• Transacting in INR currency
• Billing address and Sold-To address in India

Note: Online purchase of Cloud Recording, Zoom Phone, Audio Conferencing, and Conference Room Connector is not currently supported with this payment method.

How to use UPI as your Zoom payment method

1. Start your purchase from the Zoom Plans and Pricing page and follow the instructions on screen.
2. Once you reach the payment step, in the Payment Method section, click Unified Payments Interface (UPI).
3. Review the eMandate Agreement to allow Zoom to collect recurring payments in the future.
4. Click Proceed to Payment.
5. Enter your UPI ID.
6. Complete the authentication on your UPI app (such as Google Pay or PhonePe).
   After authenticating, your order will be processed.
7. Once you receive confirmation, you can review your subscription and print your invoice after placing your order.

How to pay invoices with UPI

Unified Payments Interface (UPI) is a secure and convenient payment method available for Zoom customers in India. To use UPI for payments, ensure it is set as your active payment method and that you have accepted the eMandate Agreement. Once configured, recurring payments will process automatically for most transactions. For high-value transactions, UPI regulations may require additional customer authorization. While UPI supports one-time payments and recurring billing, it’s important to note that there are transaction limits set by banks and the payment network, which may vary.

For payments exceeding INR 15,000, you will receive a pre-debit SMS notification on the phone number linked to your UPI ID. You must approve this notification to complete the payment process. This ensures a seamless and secure payment experience, even for higher transaction amounts.

Customers can also switch to UPI as their payment method during an account upgrade, even if a different payment method was initially used when purchasing their Zoom plan. This flexibility ensures users can choose UPI at any point during their subscription changes. For invoices exceeding typical UPI thresholds, the system may prompt additional authorization or require alternative payment arrangements. Customers should ensure their bank account and UPI ID are set up to handle such payments.