Viewing scheduled engagements in Zoom Contact Center

Agents and supervisors with scheduled engagement role permissions can view all scheduled callbacks in the desktop app under the All engagements tab. At the scheduled time, an available agent in the queue will receive a callback notification.

Requirements for viewing scheduled engagements

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How to view information on scheduled engagements

  1. Sign in to the Zoom desktop app.
  2. Click the Contact Center tab.
  3. In the left-side navigation menu, click All engagements.
  4. Click the Scheduled tab.
    You will see information on scheduled engagements.
  5. Specify the time period at the top of the page.

Information in the scheduled engagements tab