Allowing audio and video permissions in the Zoom Web App

To ensure a smooth and engaging experience during your Zoom Meetings and Webinars when using the Zoom Web App, as well other supported Web app features (Contact Center, Zoom Phone, Clips etc.), it's important to grant the platform permission to access your camera and microphone, to allow you to engage with others through video and audio, and share content seamlessly, without any disruptions.

Learn more about starting or join meetings and webinars with the Zoom Web App.

Requirements for allowing audio, video, and screen permissions in the Zoom Web App

Limitations for allowing audio, video, and screen permissions in the Zoom Web App

Screen sharing is currently not supported on mobile browsers, due to limitations of the Screen Capture API for Google and Apple mobile browsers.

Learn more about the supported features with the Zoom Web app for desktop and mobile browsers.

Table of Contents

How to allow audio, video, and screen recording permissions in your browser for the Zoom Web App when joining a meeting

When joining a Zoom meeting on the web, you must allow at least microphone access when prompted by your browser. Otherwise, you will not be heard. We also suggest allowing the camera to be seen during the meeting if you wish. To allow the web app to access these devices when joining a meeting: 

  1. Open your browser.
  2. Sign in to the Zoom Web App.
  3. Click New Meeting.
    A pop-up window will appear.
  4. When prompted to allow access to your microphone, click Allow.
  5. When prompted to allow access to your camera, click Allow.

How to allow your browser access to your microphone and camera 

ChromeOS

Allowing access to your microphone

  1. On your Chromebook, click the time in the bottom right corner, then select Settings.
  2. In the left sidebar, click Security and Privacy, then choose Privacy controls.
  3. Enable Microphone access.

Learn more about granting apps microphone access on ChromeOS. 

Allowing access to your camera

  1. On your Chromebook, click the time in the bottom right corner, then select Settings.
  2. In the left sidebar, click Security and Privacy, then choose Privacy controls.
  3. Enable Camera access.

Learn more about granting apps camera access on ChromeOS. 

Allowing access to your screen

Although there is no specific system-level setting for managing screen recording access, you may still need to allow access at the browser level when using the Zoom Web app.

macOS

Allowing access to your microphone

For computers running macOS Mojave (10.14) or later, you must grant microphone access to your web browser to allow access to your device's audio.

  1. In the top-left corner, click the Apple logo .
  2. Select System Settings.
  3. Choose Privacy & Security.
  4. Click Microphone. 
  5. Select the check box next to the browser you're using (Google Chrome, Firefox, Safari, or Edge).

Allowing access to your camera

  1. In the top-left corner, click the Apple logo .
  2. Select System Settings.
  3. Choose Privacy & Security.
  4. Click Camera. 
  5. Select the check box next to the browser you're using (Google Chrome, Firefox, Safari, or Edge).

Allowing access to your screen

  1. In the top-left corner, click the Apple logo 
  2. Select System Settings.
  3. Choose Privacy & Security.
  4. Click Screen & System Audio Recording.
  5. Select the checkbox next to the browser you're using (Google Chrome, Firefox, Safari, or Edge).
Windows

Allowing access to your microphone

  1. On your computer, click Start, then select Settings.
  2. Choose Privacy & Security, then click Microphone.
  3. Enable Microphone access, then enable Let apps access your microphone.
    Note: This setting allows any user on the device to choose whether apps can access the microphone.

Allowing access to your camera

  1. On your computer, click Start, then select Settings.
  2. Choose Privacy & Security, then click camera.
  3. Enable Microphone access, then enable Let apps access your camera.
    Note: This setting allows any user on the device to choose whether apps can access the camera.

Allowing access to your screen

Although there is no specific system-level setting for managing screen recording access, you may still need to allow access at the browser level when using the Zoom Web app.

Linux

Allowing access to your microphone

  1. Open Settings.
  2. Open the Sound settings on your device.
  3. Click on Input.
  4. Select your microphone from the device list.
  5. Ensure the microphone is enabled.
  6. Adjust the volume using the slider, if needed.
  7. Click OK to save your settings.

Allowing access to your camera

  1. Open Settings.
  2. Open the Camera on your device.
  3. Click on Input.
  4. Select your camera from the device list.
  5. Ensure the camera is enabled.
  6. Click OK to save your settings.

Allowing access to your screen

  1. Open Settings.
  2. Open the Camera on your device.
  3. Click on Input.
  4. Select your camera from the device list.
  5. Ensure the camera is enabled.
  6. Click OK to save your settings.
Android

Allowing access to your microphone

  1. On your Android device, open the Settings.
  2. Tap Security & Privacy.
  3. Tap Privacy Controls.
  4. Enable Microphone Access.

Allowing access to your camera

  1. On your Android device, open the Settings.
  2. Tap Security & Privacy.
  3. Tap Privacy Controls.
  4. Enable Camera Access.

Allowing access to your screen

Screen sharing is currently not supported on mobile browsers, due to limitations of the Screen Capture API for Google and Apple mobile browsers.
iOS

Allowing access to your microphone

  1. On your iOS device, open Settings.
  2. Tap Apps.
  3. Tap Safari.
  4. Tap Microphone.
  5. Tap Ask.

Allowing access to your camera

  1. On your iOS device, open Settings.
  2. Tap Apps.
  3. Tap Safari.
  4. Tap Camera.
  5. Tap Ask.

Allowing access to your screen

Screen sharing is currently not supported on mobile browsers, due to limitations of the Screen Capture API for Google and Apple mobile browsers.

How to update your browser

Keeping your web browser up to date is important for better performance, security, and new features. It is recommended to update to the latest version when available to ensure the best video and audio experience, ensure compatibility with other features, and to maintain security.

Google Chrome

Windows | macOS | Linux

Updates typically occur in the background when you close and reopen your browser. However, if you haven't closed your browser in a while, you may see a pending update:

  1. On your computer, open Chrome.
  2. At the top right, click More . 
  3. Click Help, then click About Google Chrome.
  4. Click Relaunch to apply the update.
  5. If you don’t see the "Relaunch" option, you’re already using the latest version.
    Note: Chrome automatically restores your open tabs and windows when it restarts, but Incognito windows won't be reopened. If you prefer not to restart right away, click Not now. The update will be applied the next time you restart Chrome.

Learn more about updating the Chrome browser.

Android

Chrome should update automatically based on your Play Store settings. To check if a new version is available, follow these steps:

  1. On your Android phone or tablet, open the Google Play Store app.
  2. At the top right, tap your profile icon.
  3. Tap Manage apps & device.
  4. Under Updates available, locate Chrome.
  5. Next to Chrome, tap Update.

Learn more about updating the Chrome browser.

iOS

Chrome should automatically update based on your Apple App Store settings. To check if a new version is available, follow these steps:

  1. On your iPhone or iPad, open the App Store.
  2. At the top right, tap your profile icon.
  3. Scroll down to Available Updates and look for Chrome.
  4. If Chrome is listed, tap Update to install the update.
  5. If prompted, enter your Apple ID password.
    The update will download and install.

Learn more about updating the Chrome browser.

Safari

If a Safari update is available for your device, you can get it by updating or upgrading the operating system on your device.

macOS

  1. Open Software Update. Use Spotlight in the menu bar to search for "Software Update" and select it from the results, or click the Apple menu (), System Settings, General, then Software Update.
  2. On older macOS versions, click the Apple menu (), System Preferences, then Software Update.
  3. Software Update will automatically check for new software.
  4. If new software is available, click the Update or Upgrade button. If your Mac is up-to-date, it will notify you.
  5. Before installation begins, you'll be asked to enter your administrator password (the password you use to log in to your Mac).
  6. Your Mac might restart and show a progress bar or blank screen several times during the installation.

Learn more about updating the Safari browser.

iOS

  1. Back up your device using iCloud or your computer.
  2. Connect your device to a power source and ensure it's connected to Wi-Fi.
  3. Click Settings, General, then tap Software Update.
  4. If multiple update options are available, select the one you want to install.
  5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, and then tap Install Now. If you don't know your passcode, refer to the instructions for recovery.

Learn more about updating the Safari browser.

Firefox

Windows | macOS | Linux

Firefox updates automatically by default but you can always check for updates at any time.

  1. Open the Firefox menu from the menu bar and select About Firefox.
    This will open the About Firefox window.
  2. Firefox will automatically check for updates. If an update is available, it will be downloaded.
  3. Once the download is complete, click Restart to update Firefox to apply the update and restart Firefox.

Learn more about updating the Firefox browser.

Android

Firefox should update automatically based on your Play Store settings. To check if a new version is available, follow these steps:

  1. On your Android phone or tablet, open the Google Play Store app.
  2. At the top right, tap your profile icon.
  3. Tap Manage apps & device.
  4. Under Updates available, locate Firefox.
  5. Next to Firefox, tap Update.

Learn more about updating the Firefox browser.

iOS

Firefox should automatically update based on your Apple App Store settings. To check if a new version is available, follow these steps:

  1. On your iPhone or iPad, open the App Store.
  2. At the top right, tap your profile icon.
  3. Scroll down to Available Updates and look for Firefox.
  4. If Firefox is listed, tap Update to install the update.
  5. If prompted, enter your Apple ID password.
    The update will download and install.

Learn more about updating the Firefox browser.

Microsoft Edge

Windows | macOS | Linux

  1. In the browser, click Settings and more, Help and feedback, then About Microsoft Edge (edge://settings/help).
  2. Based on the status message on the About page, proceed with the following:
    1. If the message displayed is "Microsoft Edge is up-to-date", no further action is needed.
    2. If the message displayed is "An update is available", select Download and install to proceed.
      Note: Network charges may apply, especially if you're on a cellular network.
    3. If the message displayed is "To finish updating, restart Microsoft Edge", click Restart. 

Learn more about updating the Microsoft Edge browser.

Android

Edge should update automatically based on your Play Store settings. To check if a new version is available, follow these steps:

  1. On your Android phone or tablet, open the Google Play Store app.
  2. At the top right, tap your profile icon.
  3. Tap Manage apps & device.
  4. Under Updates available, locate Edge.
  5. Next to Edge, tap Update.

Learn more about updating the Microsoft Edge browser.

iOS

Edge should automatically update based on your Apple App Store settings. To check if a new version is available, follow these steps:

  1. On your iPhone or iPad, open the App Store.
  2. At the top right, tap your profile icon.
  3. Scroll down to Available Updates and look for Edge.
  4. If Edge is listed, tap Update to install the update.
  5. If prompted, enter your Apple ID password.
    The update will download and install.

Learn more about updating the Microsoft Edge browser.