Enabling or disabling tracked billable hours

Account owners and admins can enable or disable the Track Billable Hours feature for their account. When enabled, their account will have the ability to track and manage billable hours for phone calls. Users can assign client codes and add billing notes during or after a call, and download billable hours reports directly from Contacts.

Note: All customers using this feature will use the new call log.

Learn more about tracking billable hours in the Zoom Workplace app.

Requirements for enabling or disabling tracked billable hours

• Account owner or admin
• Zoom Phone license
• Licensed user with an eligible paid plan

Limitation of tracking billable hours

Tracking billable hours has the following limitations:

• This feature is only available to new online paid customers.
• The Track Billable Hours feature is only displayed for Zoom online paid plans. Basic and Enterprise (direct or indirect) plans are not included.

How to enable or disable tracked billable hours

Account

To enable or disable Track Billable Hours for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the General tab.
4. Under Other, click the Track Billable Hours toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.
6. After enabling this setting, select from one of the following options:
   • Enable manual control to start and stop billable hours tracking for calls.
   • Enable automatic tracking of billable hours for calls.
     Note: The user will be able to pause and resume tracking of billable hours.
7. Click Save.