The Ticket Management feature helps admins monitor and handle failed tickets. If an integration is disconnected and an end user tries to submit a ticket in the CRM, the failed ticket will be logged in the failed tickets dashboard. Admins can view recently failed tickets, sort them by date, and filter by integration type or failure type. They can also click on a ticket to see details like the failure reason and timestamp, and re-submit tickets if the issue has been resolved. This ensures no tickets are lost and simplifies the management process.
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