Enabling ending conference calls once originator drops

Account owners and admins can enable or disable the End conference call once the call originator drops feature. Once this feature is enabled, a conference call will end when the originator, who first merges other participants into the conference call, drops.

Additionally, if the host's admin has enabled the End conference call once the call originator drops setting, the Transfer option is disabled in the conference call to prevent the whole call from ending when they leave. The transfer option will not be allowed according to the admin policies.

Notes:

• For shared line appearances, the conference call will end when the last delegator/delegate leaves the call.
• Users who host multi-party conferences from IP phones can benefit from the same conference continuity options available to other device users. When this setting is disabled at the account level, IP phone hosts can exit the conference while allowing other participants to continue their discussion uninterrupted.

Requirements for enabling or disabling ending conference calls once call originator drops

• Either a Zoom Workplace license with Phone included, or a standalone Zoom Phone calling plan
• Account owner or admin privileges

Limitations for ending conference calls once call originator drops

This feature has the following limitations:

• This feature is excluded from conference barge in shared line groups.

How to enable or disable ending conference calls once originator drops

Account

To enable or disable End conference call once the call originator drops for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Zoom Phone tab.
4. Under General, click the End conference call once the call originator drops toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.