Collecting MemLogs to diagnose desktop app issues

The memlog collection feature is designed to make troubleshooting and collecting detailed logs possible. Not all users are allowed by their admins or IT support to install the Zoom troubleshooting client.

Requirements for collecting memlogs to diagnose desktop app issues

• Zoom account
• Zoom desktop app
• Diagnostic data viewer enabled

How to collect memlogs to diagnose desktop app issues

1. Sign in to the Zoom desktop app.
2. Click your profile picture, then click Settings.
3. Click the General tab .
4. Under Zoom Workplace App, click Open diagnostic data viewer.
   Note: If this option is not available, ensure that the diagnostic data viewer is enabled.
   The Zoom Client Healthcheck window will open to the Diagnostic data viewer tab.
5. In the bottom-left corner, click Settings.
6. Under Memory log, click the Autosave memory log toggle to enable or disable it.
7. Next to Set memory log level, select All.
8. Click Go to folder under Autosave memory log. If Autosave Memory Log is not enabled, then the Export Memory Log will need to be selected.

Notes:

• Users will have the option to Enable or Disable the Auto Save the Memory Log setting and Export.
• Enabling the Autosave Memory Log will create the zoom.us folder under the %appdata%/Zoom/logs path.
• Disabling the Autosave Memory Log by unchecking Autosave Memory Log will allow users to only manually export their memlogs via Export Memory Log, where a new zipped file is generated each time the Export is selected.
• The Export Memory Log will only show if Autosave Memory Log is disabled.
• The zoom_feedback folder contains encrypted logs that are automatically written to the disk by default.