Using Revenue Accelerator conversations (mobile)

All the recordings that meet theĀ criteria set by your Revenue Accelerator admins will appear to you as conversations. Users can access and review conversation recordings on their mobile devices through the Zoom Revenue Accelerator (ZRA) Conversations tab in the Zoom mobile app. The mobile app allows key activities and call playback, providing sales leaders and customer relationship owners (CROs) with the ability to review crucial customer interactions from their mobile devices. Users can see and reply to existing comments, as well as enter new comments. Users can share recordings and update sharing permission settings.

They also have the ability to add calls to playlists, access playlists, and share playlists. This feature enhances mobility and productivity for sales teams, enabling them to stay up-to-date with critical conversations and make informed decisions regardless of their location.

Notes:

Learn more about managing conversation recordings on the Zoom desktop app.

Requirements for managing Zoom Revenue Accelerator conversation recordings on mobile devices

Table of Contents

How to access Zoom Revenue Accelerator conversations on mobile devices

iOS
  1. Sign in to the Zoom mobile app.
  2. Tap More .
  3. Under Added features, tap Revenue Accelerator.
    You will be directed to the Conversations page.

How to access other tabs from the Conversations page

Access the Listen later tab

  1. Access the Conversations page on the Zoom mobile app.
  2. At the top of the page, tap Conversations , then tap Listen later.
    You will be directed to the Listen later tab.
  3. (Optional) Sort the Listen later tab by using the Not listened or All filters at the top of the page.

Access the Playlist tab

  1. Access the Conversations page on the Zoom mobile app.
  2. At the top of the page, tap Conversations , then tap Playlists.
    You will be directed to the Playlists tab.
  3. (Optional) Search the Playlists tab by using the search bar at the top of the page.
  4. (Optional) Sort the Playlists tab by using the Created, Followed, or All filters at the top of the page.

How to view conversation notifications

  1. Access the Conversations page on the Zoom mobile app.
  2. In the top-right corner, tap the notification icon .
  3. View the notifications.
    The notifications will be labeled by notification type (i.e., New conversation, New comment, and so on).
  4. (Optional) At the top of the page, sort through notifications by tapping the All, Conversations, Comments, or Playlists filters.
  5. Tap the notification you want to view.

How to search, sort, and filter conversations

Search for conversations

  1. Access the Conversations page on the Zoom mobile app.
  2. At the top of the Conversations page, use the search bar to search for a conversation title, deal/account name, or host name.
  3. In the search results, tap the conversation you want to view.

Sort conversation information

  1. Access the Conversations page on the Zoom mobile app.
  2. At the top of the Conversations page, tap the following filters:

Filter conversations by time period

You can search all conversations, including meetings you hosted and meetings you attended.

  1. Access the Conversations page on the Zoom mobile app.
  2. At the top of the Conversations page, tap the filter icon , then filter conversations by time period.
    Note: The default option will be the Last 7 days.

How to manage conversation recordings

  1. Access the Conversations page on the Zoom mobile app.
  2. To the right of a conversation topic, tap the ellipsis and select from the following actions:

How to use the recording playback section

You can access the recordings that Zoom Revenue Accelerator analyzed and review the associated metrics to get more data on how a conversation went. The recording playback has typical controls, such as play/pause, volume, playback speed control, and full-screen mode.

  1. Access the Conversations page on the Zoom mobile app.
  2. Tap the conversation you want to view.
    You will be directed to the conversation recording playback section.
  3. In the recording playback section, you can:
  4. Under the playback section, select a tab to view: