Admins can prevent chat consumers from accessing digital campaigns by blocking their IP addresses. When a consumer with a blocked IP visits the brand's website, they will not see the sticky invitation. If they had access to a digital campaign previously and attempt to restart an engagement, they will receive an error message stating, "Unable to process this request at this time," which blocks them from resuming the interaction. This helps ensure unauthorized users are kept out of chat conversations.
Admins also have the ability to efficiently manage the block list, including importing and exporting IP addresses, adding new ones, or deleting multiple entries at once. Any updates made to the block list are automatically synchronized between Zoom Contact Center and Zoom Virtual Agent.