Submitting a compliance address verification for Japan
Global telecoms must undertake Know Your Customer (KYC) procedures and obtain supporting documents from customers seeking to procure phone numbers. The requirements are rooted in international regulations and anti-fraud measures.
Requirements for submitting a compliance address verification
- Account owner or admin privileges
- Zoom Phone or Zoom Contact Center license
How to add a new compliance address in Number Management
- Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
- In the navigation menu, click Number Management then Phone Numbers.
- At the top of the page, click the Related Features dropdown, then click Business Address & Documents.
- In the top-right corner, click Add Address.
- Complete the following information:
- Product
- Country/Region
- Address type: Select Compliance Address.
- Enter the required information in other fields.
- Address Line 1
- Address Line 2 (Optional)
- State/Province/Territory
- City
- Zip/Postal Code
- Additional fields must be completed for electronic KYC.
- Customer Name: The name of your company found in the business registration or license.
- Authorized Representative name: The name of the requester. This must match the Government ID.
- Authorized Representative type: Select one of the following:
- Authorized representative as a company director: Select this if you are listed as the company representative director found in the business registration or license.
- Authorized representative as non-company director: Select this if you are not listed as the company representative director found in the business registration or license.
- Email ID of Authorized Representative: Email address of the representative. This is where the e-KYC link will be sent.
- Date Of Birth: Date of birth of the representative. This must match your Government ID.
- Gender: This must match your Government ID.
- Authorized Representative Address: Physical address of the representative.
- Upload the required documentation.
- Click Save.
The email address of the authorized representative will receive a link to continue with the e-KYC. - In the email, click the link.
The link will direct you to a page where you can upload a copy of your representative ID and photo.
Frequently asked questions
Why was my application rejected?
The reasons could be one of the following:
- Illegible, missing documents, or documentation mismatch.
- The address in the web portal doesn't match the address in the document.
- Additional documentation is required.
Our processing team will provide you with guidance on how to fix the application.
What is the lead time for an address verification?
The process lead time is country-specific. Lead time takes up to 10 business days.
What documentation should I prepare for?
These are country-specific requirements. Countries require supporting documents to establish proof of entity existence and proof of address. Please refer to this link for more information.
Why do I need to redo the application and not edit it?
This happens when the address doesn't match the documentation, city, or postcode, and the Zoom processing team cannot override the address.
I have multiple Zoom Phone/Zoom Contact Center accounts, Do I need to submit a compliance address for each account for the same location?
Yes. Each address is bound per account even if the accounts are related (primarily to the sub-account relationship).