Bring Your Own Carrier - Premises (BYOC-P) or Bring Your Own PBX - Premises (BYOP-P) enables organizations to virtually connect any customer-provided Session Border Controller (SBC) to Zoom Phone and Zoom Contact Center for voice traffic to and from the organization's existing PSTN carrier (or existing PBX in the case of Zoom Phone). Planning the deployment of BYOC-P/BYOP-P is crucial for a successful implementation. The following information highlights the deployment options, licensing, infrastructure requirements, and connectivity considerations.
Note: This applies to Zoom Phone and Zoom Contact Center.
BYOC-P and BYOP-P provide organizations with the flexibility to combine and customize various deployment options offered by the platform to optimally meet their company requirements.
Organizations can establish SIP trunks from Zoom to their SBC(s) within desired regions based on geographical requirements. For instance, if connectivity is needed in both North America and Europe, separate connections can be established in each region utilizing distinct IPs for each regional trunk. Optimally, organizations should have Premises equipment situated in each corresponding region.
Organizations must maintain a comprehensive understanding of their SBC functionality, network requirements, and security best practices.
BYOC-P and BYOP-P connections via the internet have several benefits including the ease of migration, speed of deployment, and lower total cost of ownership. TLS 1.2 and SRTP will be leveraged to secure the communication between the customer SBC(s) and the Zoom environment. When leveraging the internet for a peering connection(s), a secure SIP trunk will be established to Zoom data centers within a region via the internet. Signaling and media will be securely routed via the internet to the active Zoom data center within that region. If necessary, calls will be routed via the internet to an alternate data center within a region.
BYOC-P and BYOP-P connections through private circuit(s) provide organizations with the option to utilize private connections when needed. When implementing peering connections via private circuit(s), customers establish dedicated SIP trunks with one or more Zoom data centers within a region through private circuit(s). For customers choosing to peer via private circuit(s), procurement of private connection(s) from their preferred carrier is necessary. This connectivity approach requires Border Gateway Protocol (BGP) peering between Zoom and the customer, utilizing public Autonomous System Numbers (ASN) and public IP addresses.
For additional information regarding private connections, contact your Zoom account team.