Sharing Zoom Phone call recordings

Account owners and admins can share call recordings with a phone user and control whether phone users can access their call recordings. They can also access all call recordings of phone users or call queues.

Additionally, account owners and admins can also use Zoom Phone role management to allow users to access call recordings for specific users, call queues, or sites.

Learn more about viewing Zoom Phone recording logs.

Requirements for sharing Zoom Phone call recordings

Table of Contents

How to share call recordings

Note: You can use Zoom Phone role management to allow other phone users to grant access to call recordings.

Phone user

You can share all call recordings that belong to a phone user and control whether that phone user can download or delete recordings.

Note: Phone users can only access shared call recordings using the Zoom web portal.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Phone System Management then Users & Rooms.
  3. Click the name of the phone user.
  4. Click the Policy tab.
  5. Scroll down to the Automatic Call Recording or Ad Hoc Call Recording setting.
  6. Click Access Manage Member List.
  7. In the User tab, click Add User or Switch to bulk input, then specify the following to allow:
  8. Click Save.
  9. (Optional) Click the Admin tab to display the admin who has access.

Call queue

You can share all call recordings that belong to a call queue and control whether that phone user can download or delete recordings.

Call queue recordings only contain automatic recordings. They do not contain call recordings that were started by a call queue member. By default, account owners and admins can access automatic recordings associated with the call queue. You can enable automatic call recording for call queues in the policy settings.

Note: Phone users can only access shared call recordings using the Zoom web portal.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Phone System Management then Call Queues.
  3. Click the name of the call queue.
  4. Click the Policy tab.
  5. Scroll down to the Automatic Call Recording setting.
  6. Click Access Manage Member List.
  7. In the User tab, click Add User or Switch to bulk input, then specify the following:
  8. Click Save.
  9. (Optional) Click the Admin tab to display the admins that have access.

How to change a phone user's level of access to call recordings

You can change whether a phone user has access to play, download, or delete call recordings. By default, phone users can play, download, or delete their own ad hoc recordings (recordings started using in-call controls).

You can only change this setting for ad hoc or automatic recordings at the phone user level. You can't change this setting at the site or account level.

Note: To enable or disable ad hoc or automatic recording for phone users, see the Zoom Phone policy settings.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management then Users & Rooms.
  3. Click the name of the phone user.
  4. Click the Policy tab.
  5. Scroll down to the Automatic Call Recording or Ad Hoc Call Recording setting.
  6. Click Access Manage Member List.
  7. On the far right of the user's name you want to make changes, click the ellipsis button (...), then click one of these options:
  8. Click Save.