Zoom Team Chat specifications and limitations

Use this article to understand specifications and limits for Zoom Team Chat, including chats, channels, storage and retention, and more. These limitations are applicable to paid Zoom accounts. Free Zoom accounts may have different limitations not listed here.

Table of Contents

Specifications for Zoom Team Chat features

 
FeatureLimit
Chats and messaging
Maximum characters in a single chat message4000
Maximum file size

1 GB

Admins can restrict the maximum file size, up to 1024 MB (1 GB).

Maximum video size

30 MB

You can send larger videos as files.

Maximum number of file attachments in a single chat message (including GIFs)10
Maximum number of scheduled or draft messages (combined limit) 300
Channels
Maximum length of channel name256 characters
Maximum number of channels in an account (public and private)Unlimited
Maximum number of default channels in an account5
Maximum number of announcement channels in an account1
Maximum number of channel owners (public and private)1
Maximum number of channel admins (public and private)50
Maximum number of members permitted to send messages in an announcement channel50
Number of tabs in a channel10
Channel members and groups
Maximum number of members in a private channel250,000 (regional limitations may apply) 1
Maximum number of members in a public channel250,000 (regional limitations may apply) 1
Maximum number of members in a default channel250,000

Maximum number of members in an announcement channel

Unlimited. Everyone in your organization’s account is added to default channels.

Maximum number of user groups in a channel10
Maximum number of mention groups in a channel20
Maximum number of members in a mention group100
Maximum number of members in a channel to schedule or host a channel meeting1000
Number of members that can be added to a channel at one time500
Number of users’ emails that can be copied and pasted when adding to a channel100
Storage and retention
Maximum cloud storage retention10 years
Minimum cloud storage retention1 day (0 days if cloud storage disabled) 2
Maximum local storage retentionNone, you can save messages locally in perpetuity until local storage is met.
Maximum storage of sent messages shown on the Sent messages tabFollows retention policies 3
Chat organization
Maximum number of folders per user200
Maximum number of contacts, chats, and/or apps allowed in a folder100
Maximum number of contacts, chats, and/or apps allowed in the Starred sectionUnlimited
Maximum number of reminders100

Notes:

1 The 250,000 maximum limit for members in public or private channels may not be available in all regions. For those accounts, public channels can have a maximum of 10,000 members, and private channels can have a maximum of 5,000 members.

2 If cloud storage is disabled, Zoom retains messages in temporary storage to give users an opportunity to read them. Messages in temporary storage are not written to persistent storage, and are not accessible to account admins for reporting or download. Messages in temporary storage are automatically deleted after seven days, or when the user opens the Zoom application on their desktop or mobile device and the application downloads the message.

3 Messages sent prior to July 2023 are not shown, as that is when the Sent messages feature was released.