Switching Zoom Phone calls between devices

Users can switch an active Zoom Phone call between their Zoom Workplace desktop and mobile apps with a single click or tap. If the call was on mute or recorded before the switch, it remains on mute or continues recording after the switch. When a call is placed on hold and transferred to another endpoint, the system preserves the hold state instead of automatically resuming the call.

This feature improves the calling experience by maintaining the desired hold state during device transitions. The call log shows only one entry for the call, regardless of how many times the user switches between devices. This feature provides an experience consistent with meetings and eliminates the need for multiple clicks or taps to switch devices during a call.

Requirements for switching Zoom Phone calls between devices

Limitations for switching Zoom Phone calls between devices

Switching Zoom Phone calls between devices has the following limitations:

Table of Contents

How to transfer a Zoom Phone call from another device

If you are already participating in a Zoom Phone call on one device, you can check on another device (that you are signed in to) for the option to switch the call to this device.

Windows | macOS | Linux
  1. Make a Zoom Phone call on the Zoom mobile app.
  2. On the Zoom desktop app, click the Phone tab .
    At the top of the screen, the Switch button will appear, displaying the mobile device that is currently placing the Zoom Phone call.
  3. Click Switch to join the Zoom Phone call.
    When you have successfully joined the Zoom Phone call on the Zoom desktop app, the other device connected to the meeting will be automatically disconnected.
Android | iOS
  1. Make a Zoom Phone call on the Zoom desktop app.
  2. On the Zoom mobile app, tap the Phone tab .
    At the top of the screen, the Switch button will appear, displaying the desktop device that is currently placing the Zoom Phone call.
  3. Tap Switch to join the Zoom Phone call.
    When you have successfully joined the Zoom Phone call on the Zoom mobile app, the other device connected to the call will be automatically disconnected.
Zoom Web App
  1. Make a Zoom Phone call on the Zoom app.
  2. Sign in to the Zoom web portal.
  3. In the navigation menu, click the Phone tab .
    At the top of the screen, the Switch button will appear, displaying the device that is currently placing the Zoom Phone call.
  4. Click Switch to join the Zoom Phone call.
    When you have successfully joined the Zoom Phone call on the Zoom desktop app, the other device connected to the meeting will be automatically disconnected.
Zoom Phone Appliance
  1. Make a Zoom Phone call on the Zoom app.
  2. Access the Zoom Phone Lines and Keypad menu on the Zoom Phone Appliance.
    On the Lines menu, under the same line that you are using (and signed on, on the device that is making the Zoom Phone call on the other device), the Switch button will appear, displaying the device that is currently placing the Zoom Phone call.
  3. Tap Switch to join the Zoom Phone call.
    When you have successfully joined the Zoom Phone call on the Zoom Phone Appliance, the other device connected to the call will be automatically disconnected.