Users can switch an active Zoom Phone call between their Zoom Workplace desktop and mobile apps with a single click or tap. If the call was on mute or recorded before the switch, it remains on mute or continues recording after the switch. When a call is placed on hold and transferred to another endpoint, the system preserves the hold state instead of automatically resuming the call.
This feature improves the calling experience by maintaining the desired hold state during device transitions. The call log shows only one entry for the call, regardless of how many times the user switches between devices. This feature provides an experience consistent with meetings and eliminates the need for multiple clicks or taps to switch devices during a call.
Requirements for switching Zoom Phone calls between devices
How to transfer a Zoom Phone call from another device
If you are already participating in a Zoom Phone call on one device, you can check on another device (that you are signed in to) for the option to switch the call to this device.